Ace No. 3 Concord Mills

Everything came out looking great, except I didn't get my second order of fries. It's disappointing, but not world ending.

Atmosphere: 5

Food: 3

Service: 5

Food wasn't fresh. 3 people in one group already eating. Then ine other person.
I didn't understand the food not beening fresh with no rush

Atmosphere: 4

Food: 2

Service: 4

From out of town and this place was nice. Burger was good, sweet potato tos were delicious, shake was fantastic. Played games at our table.

Atmosphere: 5

Food: 5

Service: 5

Service was fantastic. Seating is plentiful.

Atmosphere: 5

Food: 5

Service: 5

Even the sauce was dry

Atmosphere: 3

Food: 2

Service: 5

Our first visit and it was delicious 👌 The vanilla shake had an awesome flavor. The burger is similar to a smash burger made on a home grill. The fries are the main reason you should give ACE a try!!! For more tips Follow us on Google Maps and Facebook @ John Cauble

Atmosphere: 5

Food: 5

Service: 5

Food is always top tier. Service is great. The prices however are high. This is a good splurge on a burger spot but for folks like me that dont want to drop $20 on a burger and side (no drink) I cant make it a regular go to.

Atmosphere: 5

Food: 5

Service: 5

Ate there today for the first time and the burger was more like jerky. Flat, burnt and tasteless. I see people talking about juicy burgers from there so I’m not sure what happened! The fries were delicious!

Atmosphere: 3

Food: 2

Service: 5

My 2 burgers were so charred on the ends that I couldn't bear to get through the last burger's edges. Please stop over cooking the patties. This is not the 1st time I've had this experience. Honestly, Ace No. 3 hasn't been the same since they got rid of their chilli and slaw toppings.

Atmosphere: 5

Food: 3

Service: 5

One of the best burgers I've had in a while. Staff was friendly very helpful, it was our first visit and all suggestions were excellent. Will visit again soon.

Atmosphere: 5

Food: 5

Service: 5

Milk shakes were BOSS. Over priced burger meal.

Atmosphere: 4

Food: 4

Service: 4

This is by far worst experience I’ve ever had at ACE the customer service my food not being hot. Ask for cheese and the lady said $1 I paid that she then sits at the register another lady has to come out and tell me it’s 7 cents tax.. My fries were cold and they bring me back out the same cold fries.. the manager ask me not to slam money I told him he didn’t see me slam money. I placed my money down and I told her I want my food hot. I’m a paying a customer and I expect hot food..

Just a Horrible experience. Staff training is definitely needed for manager and employees.

Atmosphere: 1

Food: 2

Service: 1

The worst restaurant experience of my life. When we ordered we were not informed of the fountain drink machine not working. The sodas had no carbonation. When we went back to get tea instead, we saw the top of the ice machine on the counter covered in mold and no tea made anyways. At that point we asked for a refund due to not being able to get a fountain drink anyways. The general manager then proceeded to tell us we could have Powerade or lemonade which we didn’t want so my husband still requested a refund. The manager reluctantly agrees but then when my husband started pointing out all the issues we could see in the restaurant he tells us to leave and will not refund us. He refused to let us eat our food but also would not refund us. I can not believe the lack of customer service from this manager even after trying to serve us from a machine with a serious mold issue, which I will include a photo of. The restaurant itself was dirty and nothing was stocked. It makes me wonder what the kitchen looks like.

Atmosphere: 1

Food: 1

Service: 1

Good things- burger was large and tasty. Maybe a little to many spices but still good.
Bad things- floors very sticky. Fries weren't very good. Took forever to order. Out of juicy Jay's. Ranch comes in packets.
Overall it was a good burger but just seemed very cheap considering the prices were pretty expensive compared to other places. Glad I went once. Probably not going to make it back.

Atmosphere: 1

Food: 4

Service: 2

Decent burgers. Onion rings were definitely meh. Fries were good. Staff was friendly. Speed of service was decent. Fixed stools at community seating weren't overly comfortable. For the price I expected more.

Atmosphere: 4

Food: 4

Service: 5