Found a black hair in my cinnamon pretzels... grosss never coming back.
Daviataylor
I’m not sure what the issue was, but I ordered the new Oreo topped nuggets and was told there would be a 15 min wait. I didn’t receive them until almost an hour later, and was not updated during my wait. I didn’t even realize that much time had passed and was irritated that I waited that long instead of just requesting a refund. No complaints on the nuggets, but it’s up to you whether or not you want to deal with the actual service at this location.
Natalia Lewis
Some employees know what they are doing, others try charging me full price when I have a coupon and then stare at me when I tell them I have a coupon it should not be full price. Soda tastes off but they won't fix it either.
Andrew Logan
They put burnt pretzels in the bottom of the cup, overcharge for lemonade, don’t give refills, and are rude. Wish I could give a zero.
Tom Bogle
Pretzel was tough and barely warm
Matt Trimble
Soda mixture is off. They've never corrected it or attempted to.
L C
Monday, February 10th, 2025 ≈ 1:30 pm Just left the Auntie Anne's counter in Concord Mills mall with NOTHING but disappointment. Had just placed an order and was getting out cash to pay and the cashier said they were not accepting cash today, ALL DAY ~ cards only. I asked her (?) even if I could pay with the EXACT amount of cash and coins would they not accept it and she (?) said no. Drove a long distance to come here specifically for pretzels and am very disappointed. Told her (?) that we won't be back, EVER. Would give a zero star rating if possible. Take your business elsewhere. Asked the cashier for her (?) name to include with the one star rating and review which I told her (?) I was going to leave. She (?) refused to give me her name and was not wearing a name tag. I asked for the manager's name. The cashier claimed that she (?) was the manager and still refused to give her (?) name. Very poor customer service and very impolite.
JOSEPHINE LOCAL GUIDE
I had a great experience at this Auntie Anne’s location in Concord Mills. I met Mister, interesting name….he manages this free-standing kiosk-like spot adjacent to the food court.
My go-to is the refreshing lemonade and bite size salted pretzels. They never disappoint. Delish! Be sure to sign up for the rewards, because they add up pretty quickly & follow for more.
Thanks to all that made my visit special.
Josephine Local Guide
Jessica Reid
Do not use your credit card here! Swiped my card for approximately $9. When I checked my bank statement, they had changed the amount to $17! Called corporate and was told there was nothing they could do.
Jordan Slomianyj
My review is not in regards of the staff that helped me yesterday (Tuesday December 3rd, 2024), because they were really good and that’s important to recognize. However my experience is unacceptable made worse by no one reaching out to me.
I placed a catering order on Monday December 2nd, 2024 with Auntie Anne’s at Concord Mills. I had planed to place the order earlier since my event was December 3rd, 2024, however , I called three times in the days leading up to the 2nd and finally went in on that day to speak to someone. I met Savannah at the counter and inquired about placing the order for catering. Savannah said she needed to talk to a manager but later called me and said I should place the order through EZ Cater. I placed the order on Monday afternoon and received confirmation. I again received confirmation on Tuesday morning that the order was confirmed. The order was $359.89 and confirmed for a 6:30 pm pick up on Tuesday December 3rd, 2024.
I arrived at the location 5-10 mins before 6:30 pm and asked about my order. The staff said they didn’t have the order and then later said that they had been told by their manager it was canceled. I showed them the email confirmation I received. From there , they called their manager and assistant manager but both did not respond at all. I asked who was responsible for letting them know there was a catering order and was told it was someone named ______. I then asked what the normal procedure for catering and they explained and how it was not followed. By now it was 7 pm , the time my event was to start, and I was trying to problem solve a solution , when I got a call that they did in fact have my order but that I’d have to wait 30 mins to an hour for the order which I agreed to.
At 8:30 pm I left the mall with my order and brought it to my event. I wrote an email after this and have not received a response more than 24 hours later. This is unacceptable. Let me reiterate that all the staff I worked with were fantastic and helpful but management of that store is atrocious and not fulfilling a catering order in a timely manner much less the agreed upon time is horrible business and service.
I ordered 2 items, and was overcharged by the cashier. She charged me for someone else's order and realized the mistake. Unfortunately she was not able to fix it, and neither was the manager.
She had me start all over again at a different register, and I found out later I was charged twice. To top it off, they shorted me one of the hot dog pretzels and said they weren't making any more.
I reached out to corporate and the store manager got back to me offering a refund, but then he either quit or was fired.
I ended up paying ~$30 for a cup of 9 mini hot dog pretzels and a large lemonade.
These people should be arrested for impersonating a restaurant. You should not trust food made by such careless employees.
Atmosphere: 1
Food: 1
Service: 1
Jason Alexander
This store is trash. Service was rude and they didn’t even have cinnamon bites which is the only reason we came here.
Atmosphere: 1
Food: 1
Service: 1
Lydia Weathers
We waited 45 minutes for our pretzel bucket order. I know that’s a lot of pretzels, and we were prepared to wait but the workers prepared many other orders before us. The attitude of the workers behind the counter kept giving us dirty looks too.
Atmosphere: 1
Food: 3
Service: 1
DB S
Someone was given the wrong order, walked off, brung it back and the young lady put the pretzel bites back in the warmer to serve to another customer??
I was waiting for a fresh order that they got wrong and refused to refund me for. ?
Not sanitary and unprofessional!
Atmosphere: 1
Food: 1
Service: 1
grace gray
Was completely ignored by the male on the phone. I waited for over 5 minutes with no one else in line at all. It was about an hour after they had opened. I will not come back and waste my lunch break again. Extremely rude. I also work in the mall but you don’t see me treating people like that ?he wouldn’t even speak to me or anything. Not a single acknowledgement or anything.
Found a black hair in my cinnamon pretzels... grosss never coming back.
I’m not sure what the issue was, but I ordered the new Oreo topped nuggets and was told there would be a 15 min wait. I didn’t receive them until almost an hour later, and was not updated during my wait. I didn’t even realize that much time had passed and was irritated that I waited that long instead of just requesting a refund. No complaints on the nuggets, but it’s up to you whether or not you want to deal with the actual service at this location.
Some employees know what they are doing, others try charging me full price when I have a coupon and then stare at me when I tell them I have a coupon it should not be full price. Soda tastes off but they won't fix it either.
They put burnt pretzels in the bottom of the cup, overcharge for lemonade, don’t give refills, and are rude. Wish I could give a zero.
Pretzel was tough and barely warm
Soda mixture is off. They've never corrected it or attempted to.
Monday, February 10th, 2025
≈ 1:30 pm
Just left the Auntie Anne's counter in Concord Mills mall with NOTHING but disappointment. Had just placed an order and was getting out cash to pay and the cashier said they were not accepting cash today, ALL DAY ~ cards only. I asked her (?) even if I could pay with the EXACT amount of cash and coins would they not accept it and she (?) said no. Drove a long distance to come here specifically for pretzels and am very disappointed. Told her (?) that we won't be back, EVER. Would give a zero star rating if possible. Take your business elsewhere. Asked the cashier for her (?) name to include with the one star rating and review which I told her (?) I was going to leave. She (?) refused to give me her name and was not wearing a name tag. I asked for the manager's name. The cashier claimed that she (?) was the manager and still refused to give her (?) name. Very poor customer service and very impolite.
I had a great experience at this Auntie Anne’s location in Concord Mills. I met Mister, interesting name….he manages this free-standing kiosk-like spot adjacent to the food court.
My go-to is the refreshing lemonade and bite size salted pretzels. They never disappoint. Delish!
Be sure to sign up for the rewards, because they add up pretty quickly & follow for more.
Thanks to all that made my visit special.
Josephine Local Guide
Do not use your credit card here! Swiped my card for approximately $9. When I checked my bank statement, they had changed the amount to $17! Called corporate and was told there was nothing they could do.
My review is not in regards of the staff that helped me yesterday (Tuesday December 3rd, 2024), because they were really good and that’s important to recognize. However my experience is unacceptable made worse by no one reaching out to me.
I placed a catering order on Monday December 2nd, 2024 with Auntie Anne’s at Concord Mills. I had planed to place the order earlier since my event was December 3rd, 2024, however , I called three times in the days leading up to the 2nd and finally went in on that day to speak to someone. I met Savannah at the counter and inquired about placing the order for catering. Savannah said she needed to talk to a manager but later called me and said I should place the order through EZ Cater. I placed the order on Monday afternoon and received confirmation. I again received confirmation on Tuesday morning that the order was confirmed. The order was $359.89 and confirmed for a 6:30 pm pick up on Tuesday December 3rd, 2024.
I arrived at the location 5-10 mins before 6:30 pm and asked about my order. The staff said they didn’t have the order and then later said that they had been told by their manager it was canceled. I showed them the email confirmation I received. From there , they called their manager and assistant manager but both did not respond at all. I asked who was responsible for letting them know there was a catering order and was told it was someone named ______. I then asked what the normal procedure for catering and they explained and how it was not followed. By now it was 7 pm , the time my event was to start, and I was trying to problem solve a solution , when I got a call that they did in fact have my order but that I’d have to wait 30 mins to an hour for the order which I agreed to.
At 8:30 pm I left the mall with my order and brought it to my event. I wrote an email after this and have not received a response more than 24 hours later. This is unacceptable. Let me reiterate that all the staff I worked with were fantastic and helpful but management of that store is atrocious and not fulfilling a catering order in a timely manner much less the agreed upon time is horrible business and service.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
I ordered 2 items, and was overcharged by the cashier. She charged me for someone else's order and realized the mistake. Unfortunately she was not able to fix it, and neither was the manager.
She had me start all over again at a different register, and I found out later I was charged twice. To top it off, they shorted me one of the hot dog pretzels and said they weren't making any more.
I reached out to corporate and the store manager got back to me offering a refund, but then he either quit or was fired.
I ended up paying ~$30 for a cup of 9 mini hot dog pretzels and a large lemonade.
These people should be arrested for impersonating a restaurant. You should not trust food made by such careless employees.
Atmosphere: 1
Food: 1
Service: 1
This store is trash. Service was rude and they didn’t even have cinnamon bites which is the only reason we came here.
Atmosphere: 1
Food: 1
Service: 1
We waited 45 minutes for our pretzel bucket order. I know that’s a lot of pretzels, and we were prepared to wait but the workers prepared many other orders before us. The attitude of the workers behind the counter kept giving us dirty looks too.
Atmosphere: 1
Food: 3
Service: 1
Someone was given the wrong order, walked off, brung it back and the young lady put the pretzel bites back in the warmer to serve to another customer??
I was waiting for a fresh order that they got wrong and refused to refund me for. ?
Not sanitary and unprofessional!
Atmosphere: 1
Food: 1
Service: 1
Was completely ignored by the male on the phone. I waited for over 5 minutes with no one else in line at all. It was about an hour after they had opened. I will not come back and waste my lunch break again. Extremely rude. I also work in the mall but you don’t see me treating people like that ?he wouldn’t even speak to me or anything. Not a single acknowledgement or anything.
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