I ordered from auntie Anne’s today around 1 o’clock and the door dasher said that they didn’t have the watermelon frozen drink I ordered and that I would have to order something else the dasher was “new” and said I took to long to answer (3 min.) and they said they left after I didn’t answer for 3 min. I ended up getting just my pretzel bites and a cream cheese and still haven’t gotten a refund for the $4.79 drink I ordered.
Atmosphere: 1
Food: 4
Service: 2
Frederick Shuler
I bought a cup of nuggets with no salt half of the cup was burned. I notified the manager and he said just throw it away, but didn’t compensate…
Atmosphere: 4
Food: 2
Service: 4
Elisa Ramos
If I could give zero stars I would. Pretzels taste old as if reheated… area was super dirty & on top of that customer service was horrible she was really rude to me and my kids I dont know how this store is still open and running.
Atmosphere: 1
Food: 1
Service: 1
susan montgomery
Corporate needs to visit this store and get a handle on the employees here, hateful, rude, NO CUSTOMER SERVICE AT ALL want be back!!!
Atmosphere: 1
Food: 1
Service: 1
Maria Rogers
Our family went to 2 different locations in Concord Mills, and both experiences were unfriendly and didn't really deliver what we wanted. The first ran out of regular pretzels and after I purchased the bites, then they proceed to tell me I could have waited five minutes for a regular pretzel. Then my grandmother went to a different location in the mall and they burnt her pretzel dogs, and acted like it was an inconvenience to make them. Everyone is miserable working it seems.
Atmosphere: 2
Food: 2
Service: 1
Molly Russell
Found a black hair in my cinnamon pretzels... grosss never coming back.
Daviataylor
I’m not sure what the issue was, but I ordered the new Oreo topped nuggets and was told there would be a 15 min wait. I didn’t receive them until almost an hour later, and was not updated during my wait. I didn’t even realize that much time had passed and was irritated that I waited that long instead of just requesting a refund. No complaints on the nuggets, but it’s up to you whether or not you want to deal with the actual service at this location.
Natalia Lewis
Some employees know what they are doing, others try charging me full price when I have a coupon and then stare at me when I tell them I have a coupon it should not be full price. Soda tastes off but they won't fix it either.
Andrew Logan
They put burnt pretzels in the bottom of the cup, overcharge for lemonade, don’t give refills, and are rude. Wish I could give a zero.
Soda mixture is off. They've never corrected it or attempted to.
L C
Monday, February 10th, 2025 ≈ 1:30 pm Just left the Auntie Anne's counter in Concord Mills mall with NOTHING but disappointment. Had just placed an order and was getting out cash to pay and the cashier said they were not accepting cash today, ALL DAY ~ cards only. I asked her (?) even if I could pay with the EXACT amount of cash and coins would they not accept it and she (?) said no. Drove a long distance to come here specifically for pretzels and am very disappointed. Told her (?) that we won't be back, EVER. Would give a zero star rating if possible. Take your business elsewhere. Asked the cashier for her (?) name to include with the one star rating and review which I told her (?) I was going to leave. She (?) refused to give me her name and was not wearing a name tag. I asked for the manager's name. The cashier claimed that she (?) was the manager and still refused to give her (?) name. Very poor customer service and very impolite.
JOSEPHINE LOCAL GUIDE
I had a great experience at this Auntie Anne’s location in Concord Mills. I met Mister, interesting name….he manages this free-standing kiosk-like spot adjacent to the food court.
My go-to is the refreshing lemonade and bite size salted pretzels. They never disappoint. Delish! Be sure to sign up for the rewards, because they add up pretty quickly & follow for more.
Thanks to all that made my visit special.
Josephine Local Guide
Jessica Reid
Do not use your credit card here! Swiped my card for approximately $9. When I checked my bank statement, they had changed the amount to $17! Called corporate and was told there was nothing they could do.
Jordan Slomianyj
My review is not in regards of the staff that helped me yesterday (Tuesday December 3rd, 2024), because they were really good and that’s important to recognize. However my experience is unacceptable made worse by no one reaching out to me.
I placed a catering order on Monday December 2nd, 2024 with Auntie Anne’s at Concord Mills. I had planed to place the order earlier since my event was December 3rd, 2024, however , I called three times in the days leading up to the 2nd and finally went in on that day to speak to someone. I met Savannah at the counter and inquired about placing the order for catering. Savannah said she needed to talk to a manager but later called me and said I should place the order through EZ Cater. I placed the order on Monday afternoon and received confirmation. I again received confirmation on Tuesday morning that the order was confirmed. The order was $359.89 and confirmed for a 6:30 pm pick up on Tuesday December 3rd, 2024.
I arrived at the location 5-10 mins before 6:30 pm and asked about my order. The staff said they didn’t have the order and then later said that they had been told by their manager it was canceled. I showed them the email confirmation I received. From there , they called their manager and assistant manager but both did not respond at all. I asked who was responsible for letting them know there was a catering order and was told it was someone named ______. I then asked what the normal procedure for catering and they explained and how it was not followed. By now it was 7 pm , the time my event was to start, and I was trying to problem solve a solution , when I got a call that they did in fact have my order but that I’d have to wait 30 mins to an hour for the order which I agreed to.
At 8:30 pm I left the mall with my order and brought it to my event. I wrote an email after this and have not received a response more than 24 hours later. This is unacceptable. Let me reiterate that all the staff I worked with were fantastic and helpful but management of that store is atrocious and not fulfilling a catering order in a timely manner much less the agreed upon time is horrible business and service.
I ordered from auntie Anne’s today around 1 o’clock and the door dasher said that they didn’t have the watermelon frozen drink I ordered and that I would have to order something else the dasher was “new” and said I took to long to answer (3 min.) and they said they left after I didn’t answer for 3 min. I ended up getting just my pretzel bites and a cream cheese and still haven’t gotten a refund for the $4.79 drink I ordered.
Atmosphere: 1
Food: 4
Service: 2
I bought a cup of nuggets with no salt half of the cup was burned. I notified the manager and he said just throw it away, but didn’t compensate…
Atmosphere: 4
Food: 2
Service: 4
If I could give zero stars I would. Pretzels taste old as if reheated… area was super dirty & on top of that customer service was horrible she was really rude to me and my kids I dont know how this store is still open and running.
Atmosphere: 1
Food: 1
Service: 1
Corporate needs to visit this store and get a handle on the employees here, hateful, rude, NO CUSTOMER SERVICE AT ALL want be back!!!
Atmosphere: 1
Food: 1
Service: 1
Our family went to 2 different locations in Concord Mills, and both experiences were unfriendly and didn't really deliver what we wanted. The first ran out of regular pretzels and after I purchased the bites, then they proceed to tell me I could have waited five minutes for a regular pretzel. Then my grandmother went to a different location in the mall and they burnt her pretzel dogs, and acted like it was an inconvenience to make them. Everyone is miserable working it seems.
Atmosphere: 2
Food: 2
Service: 1
Found a black hair in my cinnamon pretzels... grosss never coming back.
I’m not sure what the issue was, but I ordered the new Oreo topped nuggets and was told there would be a 15 min wait. I didn’t receive them until almost an hour later, and was not updated during my wait. I didn’t even realize that much time had passed and was irritated that I waited that long instead of just requesting a refund. No complaints on the nuggets, but it’s up to you whether or not you want to deal with the actual service at this location.
Some employees know what they are doing, others try charging me full price when I have a coupon and then stare at me when I tell them I have a coupon it should not be full price. Soda tastes off but they won't fix it either.
They put burnt pretzels in the bottom of the cup, overcharge for lemonade, don’t give refills, and are rude. Wish I could give a zero.
Pretzel was tough and barely warm
Restaurantji Recommends
Soda mixture is off. They've never corrected it or attempted to.
Monday, February 10th, 2025
≈ 1:30 pm
Just left the Auntie Anne's counter in Concord Mills mall with NOTHING but disappointment. Had just placed an order and was getting out cash to pay and the cashier said they were not accepting cash today, ALL DAY ~ cards only. I asked her (?) even if I could pay with the EXACT amount of cash and coins would they not accept it and she (?) said no. Drove a long distance to come here specifically for pretzels and am very disappointed. Told her (?) that we won't be back, EVER. Would give a zero star rating if possible. Take your business elsewhere. Asked the cashier for her (?) name to include with the one star rating and review which I told her (?) I was going to leave. She (?) refused to give me her name and was not wearing a name tag. I asked for the manager's name. The cashier claimed that she (?) was the manager and still refused to give her (?) name. Very poor customer service and very impolite.
I had a great experience at this Auntie Anne’s location in Concord Mills. I met Mister, interesting name….he manages this free-standing kiosk-like spot adjacent to the food court.
My go-to is the refreshing lemonade and bite size salted pretzels. They never disappoint. Delish!
Be sure to sign up for the rewards, because they add up pretty quickly & follow for more.
Thanks to all that made my visit special.
Josephine Local Guide
Do not use your credit card here! Swiped my card for approximately $9. When I checked my bank statement, they had changed the amount to $17! Called corporate and was told there was nothing they could do.
My review is not in regards of the staff that helped me yesterday (Tuesday December 3rd, 2024), because they were really good and that’s important to recognize. However my experience is unacceptable made worse by no one reaching out to me.
I placed a catering order on Monday December 2nd, 2024 with Auntie Anne’s at Concord Mills. I had planed to place the order earlier since my event was December 3rd, 2024, however , I called three times in the days leading up to the 2nd and finally went in on that day to speak to someone. I met Savannah at the counter and inquired about placing the order for catering. Savannah said she needed to talk to a manager but later called me and said I should place the order through EZ Cater. I placed the order on Monday afternoon and received confirmation. I again received confirmation on Tuesday morning that the order was confirmed. The order was $359.89 and confirmed for a 6:30 pm pick up on Tuesday December 3rd, 2024.
I arrived at the location 5-10 mins before 6:30 pm and asked about my order. The staff said they didn’t have the order and then later said that they had been told by their manager it was canceled. I showed them the email confirmation I received. From there , they called their manager and assistant manager but both did not respond at all. I asked who was responsible for letting them know there was a catering order and was told it was someone named ______. I then asked what the normal procedure for catering and they explained and how it was not followed. By now it was 7 pm , the time my event was to start, and I was trying to problem solve a solution , when I got a call that they did in fact have my order but that I’d have to wait 30 mins to an hour for the order which I agreed to.
At 8:30 pm I left the mall with my order and brought it to my event. I wrote an email after this and have not received a response more than 24 hours later. This is unacceptable. Let me reiterate that all the staff I worked with were fantastic and helpful but management of that store is atrocious and not fulfilling a catering order in a timely manner much less the agreed upon time is horrible business and service.
Atmosphere: 3
Food: 5
Service: 5
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