The slowest Bojangles ever. It took 12 minutes to receive my order after placing it. My order was 1 ham, egg, with cheese biscuit and coffee. I saw 4 vehicles leave because the drive thru was so slow. I went inside and had to wait 10 minutes for them to take my order and I was the only one in line.
Atmosphere: 3
Food: 5
Service: 2
Trent Miner
Awful! No one wants to work here. Standing in line for 10 min when no one in front of me nor behind me. I left. Is the food good?
Kedar Mitchell
Worst Bojangles in Concord
Atmosphere: 1
Food: 2
Service: 1
connor crawford
So I normally order the chicken sandwich which at alot of locations ive been to tend to over cook it but not this one they had probably the best breading ive seen on one yet and it didnt have all the air pockets like one of the other locations I usually go to but this has got to be the best one ive been to
Atmosphere: 5
Food: 5
Service: 5
Megan Gioeli
We spent 30 minutes in line to talk to a AI ordering system that cannot get our order correct. When we got up to the window the employee she said she could not correct our order and that we would have to come in to place the order. Very rude and awful customer service from employee and the manager.
Left, did not pay or get food and went down 3 miles to the next Bojangles with another AI ordering service and ordered and asked the employee who said they could certainly update, change or add to our order if needed.
Atmosphere: 1
Food: 1
Service: 1
Sarah Anderson
Waited to even be spoken to for 10 mins, despite the staff helping someone as we walked in and got in line.
They advertise all over their restaurant for the Carolina Crunch, which was the sole purpose of our visit to the location, only for them to say they do not have the XL Bo rounds and cannot make it. When we asked which location might, the crew member we were speaking to wasn’t very helpful.
I definitely wouldn’t recommend this location based on staffing, customer service and lack of it, as well as the false advertising. Do not display for things you cannot make!
Atmosphere: 2
Food: 2
Service: 1
Ewen Cahall
Awesome crew, great food, just an all around great experience.
Atmosphere: 5
Food: 5
Service: 5
Benjamin Newsom
Ausha the General Manger and crew totally knocked it out of the park on customer service. From taking my order with a great attitude at 5AM to the speed at which my food came out made it the best service I have had at any restaurant in a long time. Would highly recommend this Bojangles.
Atmosphere: 5
Food: 5
Service: 5
Vani XIII
I've had shorter waits at sit down restaurants than this place's drive thru. They fill your drinks 3/4th of the way, and give you the wrong order after the long wait too. Even with gas prices as they are now I'd rather drive an extra 10 minutes away to go to a different Bojangles than this one.
Atmosphere: 1
Food: 1
Service: 1
Carl “LeaFeather” The_Giant
The food was really good.However, the drive through was very inefficient.They used AI to take your order, even though there was plenty of staff in the restaurant, half of the staff wasn't doing anything, and someone could have definitely manned the drive through. Upon approaching the window, they asked us to go back through the drive through to get our order instead of bringing the order out to us and having us wait in a parking spot. We went inside as the inefficient drive through was moving too slow.My girlfriend went inside and the staff was very rude to her and snarky. I do not recommend this place. Also, the cups and lids suck and leak on you.The bags rip, and you get grease all over.
Everytime I go through the drive thru, one individual is not so friendly. My card declined which I was trying to get her attention so that she could re try it. A manger asked her to let me know, she responded, “could you do it, because I don’t got time”. She never greet ppl, she just hands the food off.
Food: 4
Service: 1
chris little
615am and no one at work.
Atmosphere: 1
Food: 1
Service: 1
Dustin Reece
Ordered breast and wing meal. Got leg and thigh. Thigh was anemic and had two bites of chicken max. Supposed to have two sides with meal. Only got one. Also got a kids tender meal. Wrong side with it too, and they didn’t put in the honey mustard sauce. Wish I could say this was a one time experience but this happens almost every time at this store. Long time Bojangles fan but don’t leave this store without checking your order.
Atmosphere: 1
Food: 1
Service: 1
Luciano Vargas
AI is not the future if they continue getting your order wrong. The stupid robot timed out and when I tried ordering at the window, I was met with rude employees who didn’t wish to give me time of day. Corporate you better fix their attitudes.
The slowest Bojangles ever. It took 12 minutes to receive my order after placing it. My order was 1 ham, egg, with cheese biscuit and coffee. I saw 4 vehicles leave because the drive thru was so slow. I went inside and had to wait 10 minutes for them to take my order and I was the only one in line.
Atmosphere: 3
Food: 5
Service: 2
Awful! No one wants to work here. Standing in line for 10 min when no one in front of me nor behind me. I left. Is the food good?
Worst Bojangles in Concord
Atmosphere: 1
Food: 2
Service: 1
So I normally order the chicken sandwich which at alot of locations ive been to tend to over cook it but not this one they had probably the best breading ive seen on one yet and it didnt have all the air pockets like one of the other locations I usually go to but this has got to be the best one ive been to
Atmosphere: 5
Food: 5
Service: 5
We spent 30 minutes in line to talk to a AI ordering system that cannot get our order correct. When we got up to the window the employee she said she could not correct our order and that we would have to come in to place the order. Very rude and awful customer service from employee and the manager.
Left, did not pay or get food and went down 3 miles to the next Bojangles with another AI ordering service and ordered and asked the employee who said they could certainly update, change or add to our order if needed.
Atmosphere: 1
Food: 1
Service: 1
Waited to even be spoken to for 10 mins, despite the staff helping someone as we walked in and got in line.
They advertise all over their restaurant for the Carolina Crunch, which was the sole purpose of our visit to the location, only for them to say they do not have the XL Bo rounds and cannot make it. When we asked which location might, the crew member we were speaking to wasn’t very helpful.
I definitely wouldn’t recommend this location based on staffing, customer service and lack of it, as well as the false advertising. Do not display for things you cannot make!
Atmosphere: 2
Food: 2
Service: 1
Awesome crew, great food, just an all around great experience.
Atmosphere: 5
Food: 5
Service: 5
Ausha the General Manger and crew totally knocked it out of the park on customer service. From taking my order with a great attitude at 5AM to the speed at which my food came out made it the best service I have had at any restaurant in a long time. Would highly recommend this Bojangles.
Atmosphere: 5
Food: 5
Service: 5
I've had shorter waits at sit down restaurants than this place's drive thru. They fill your drinks 3/4th of the way, and give you the wrong order after the long wait too. Even with gas prices as they are now I'd rather drive an extra 10 minutes away to go to a different Bojangles than this one.
Atmosphere: 1
Food: 1
Service: 1
The food was really good.However, the drive through was very inefficient.They used AI to take your order, even though there was plenty of staff in the restaurant, half of the staff wasn't doing anything, and someone could have definitely manned the drive through. Upon approaching the window, they asked us to go back through the drive through to get our order instead of bringing the order out to us and having us wait in a parking spot. We went inside as the inefficient drive through was moving too slow.My girlfriend went inside and the staff was very rude to her and snarky. I do not recommend this place. Also, the cups and lids suck and leak on you.The bags rip, and you get grease all over.
Atmosphere: 2
Food: 4
Service: 2
Restaurantji Recommends
First time, will go again. Drinks not included.
Atmosphere: 5
Food: 5
Service: 5
Everytime I go through the drive thru, one individual is not so friendly. My card declined which I was trying to get her attention so that she could re try it. A manger asked her to let me know, she responded, “could you do it, because I don’t got time”. She never greet ppl, she just hands the food off.
Food: 4
Service: 1
615am and no one at work.
Atmosphere: 1
Food: 1
Service: 1
Ordered breast and wing meal. Got leg and thigh. Thigh was anemic and had two bites of chicken max. Supposed to have two sides with meal. Only got one. Also got a kids tender meal. Wrong side with it too, and they didn’t put in the honey mustard sauce. Wish I could say this was a one time experience but this happens almost every time at this store. Long time Bojangles fan but don’t leave this store without checking your order.
Atmosphere: 1
Food: 1
Service: 1
AI is not the future if they continue getting your order wrong. The stupid robot timed out and when I tried ordering at the window, I was met with rude employees who didn’t wish to give me time of day. Corporate you better fix their attitudes.
Atmosphere: 1
Food: 3
Service: 1
Loading...