Chipotle Mexican Grill
1463 Concord Pkwy N, Concord
(704) 782-3065
Recent Reviews
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This place has definitely gone down hill. Horrible customer service had to beg for some napkins and a cup lid. Took several minutes to get that and I was the first customer. The staff have no manners what so ever.
Atmosphere: 1
Food: 2
Service: 1
Very rude staff. The restaurant is also very dirty. There was a pile of trash outside the front door. We were there at 11am on a Sunday and all tables were dirty. The floor wasn’t clean and neither were the walls. There was a bottle of cleaning solution and a dirty rag laying beside the bucket where customers are supposed to get their CLEAN eating utensils. The music was very loud for a family atmosphere- it was more like a night club. The staff doesn’t welcome you or speak in a friendly way whatsoever. We will not be back. Chipotle ought to be ashamed the restaurant is ran this way.
Atmosphere: 1
Food: 1
Service: 1
No clue how they have a 96% sanitation score! Worst service, water coming out of the bathroom, trash everywhere, etc. Order 10 mins late also
We stopped in around 7pm for dinner. The staff was so rude and unkind, it kind of took me aback. They did not have chicken. And the chips were so overcooked that they were not even edible. If you can go to a different chipotle, or different restaurant all around, definitely do that
Atmosphere: 1
Food: 2
Service: 1
This place is dirty and the employees are so loud you can't even speak to one another and they constantly cuss.
Atmosphere: 1
Food: 1
Service: 1
Low quality, non fresh, bad customer service, etc. don’t recommend this location.
Staff very rude. No customer service skills, just there for a check. RESTURANT nasty and food sitting in warmer looks awful!
Atmosphere: 1
Food: 1
Service: 1
Wish I could give 0 stars. Every time I come to this chipotle the employees don’t acknowledge you. They’re on their phone most of the time. You can walk in and be the first in line and still have to wait. The lack of acknowledgement when a customer walks in is ridiculous. They need a new set of employees altogether. I will not be back.
I tried getting my order fixed and got the same nasty snap crackle and pop uncooked rice. This is so nasty and inedible. I'm very disappointed especially since I tried to get it resolved.
Atmosphere: 1
Food: 1
Service: 1
Great food though expensive it's worth it
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Horrible service
Atmosphere: 1
Food: 1
Service: 1
they never have anything omggg
Atmosphere: 1
Food: 1
Service: 1
Such poor service. I asked one of the employees for vinaigrette and the lady shook her head no (so disappointed that i asked for her to do her job) and sat there for 30 seconds then went to get it. Same thing when they were out of Tabasco at the counter, my boyfriend asked for it & she was so mad. He then had to ask for napkins because they were completely out of them, this lady proceeds to say “these people just want everything” (he was speaking to a different employee, not even her when she said this) such poor attitudes. I haven’t been to this chipotle since last year when i found a charm in my food and couldn’t finish it. I’m not even asking for super chipper employees, i get it’s a fast food chain and people aren’t excited to be there, but this woman moved at a snails pace and just wanted to complain about anything and everything. Everyone- if you go to this chipotle, make sure you bring your own napkins and Tabasco, and god forbid DO NOT ask for the vinaigrette.
Atmosphere: 1
Food: 2
Service: 1
the restaurant sitting area filthy,food carna asada decent,meat cold,brown rice out settled for white rice....my order,chips salty,bowl dbl meat,drink bottle,chips,quac,price 29.00. not family friendly price
Atmosphere: 1
Food: 3
Service: 3
I went back to Chipotle last week. The Food was hot, delicious and plentiful. I am definitely going to make a another visit in the future.I had the chicken bowl the on the first visit. The second time I had the Carniasatas burrito the second time. Awesome food. Awesome staff.
Atmosphere: 5
Food: 5
Service: 5
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