Dry Cinnabon with barely any icing, worse Cinnabon I’ve been to they’re normally delicious.
kenya rowe
After having a issue with my Cinnabons, Jason was very understanding with my concern and very knowledgeable about properly heating the pre packed rolls so that they taste as they should. Great customer service is appreciated in 2025
Atmosphere: 4
Food: 4
Service: 5
Miko C
I bought $50 gift card from their website but I can neither use it on the app nor use it at the store. This sucks but their staff helped me with it. Especially CJ has great support and quick response.
Atmosphere: 4
Food: 4
Service: 5
Jennifer Hildreth
Went yesterday 1-11, I live in Stanly County, which is 45 minutes from Concord Mills but the closest cinnabon to me. Cinnabon was the only reason for the mall trip, yesterday was my birthday and I had a reward for a free cold brew. They had no coffee at all. Got cinnamon rolls to take home. All the seating was roped off and not much in display. What was in the display they were taking out of the display case, though they were closing but they said no. This was the only day and time I could redeem my birthday coffee before the reward expires. This location used to be better.
Otto Schlaefli
The staff is aggressive and curses to customers while children were present. They used foul language and disrespect’s people.
Atmosphere: 1
Food: 1
Service: 1
Mary Andrea Garcia
Staff is aggressive with costumers. Bad quality of products
Atmosphere: 1
Food: 1
Service: 1
Jorge Castellano
They like to insult their costumer bad service
Atmosphere: 1
Food: 1
Service: 1
Rafael Davila
The staff here cursed at us, the guy acting as manager “kicked us out of his stand” and cursed us because he could not sell us a simple cinnamon. He continued to curse us out loud as we walked away
Atmosphere: 1
Food: 1
Service: 1
Tyra F
The staff was nice, I spent over $21 for 3 buns and they sucked!!! The frosting you could taste the sugar not stirred in the cream well, the buns were damn near burnt and hard and get this she said they just came out of the oven. This place has gone down, I'm not sure about the brand until I try another location. You have been warned before you spend your coins ?
mariah fulton
need to take away phones i was standing there for about 2 minutes waits to see how long she would notice i guess they just hire anyone
The level of rudeness and unprofessionalism was just astounding! I canceled my order. The worst customer service I have ever experienced!
Atmosphere: 1
Service: 1
Terchera
Cold Cinnabon. Not really friendly.
Atmosphere: 1
Food: 1
Service: 1
Diamond Douglas
Literally terrible customer service the lady at the register was on her phone the whole time she could barely concentrate on taking our order . Also our Cinnabons were so cold like they were sitting for hours unattended .
Dry Cinnabon with barely any icing, worse Cinnabon I’ve been to they’re normally delicious.
After having a issue with my Cinnabons, Jason was very understanding with my concern and very knowledgeable about properly heating the pre packed rolls so that they taste as they should. Great customer service is appreciated in 2025
Atmosphere: 4
Food: 4
Service: 5
I bought $50 gift card from their website but I can neither use it on the app nor use it at the store. This sucks but their staff helped me with it. Especially CJ has great support and quick response.
Atmosphere: 4
Food: 4
Service: 5
Went yesterday 1-11, I live in Stanly County, which is 45 minutes from Concord Mills but the closest cinnabon to me. Cinnabon was the only reason for the mall trip, yesterday was my birthday and I had a reward for a free cold brew. They had no coffee at all. Got cinnamon rolls to take home. All the seating was roped off and not much in display. What was in the display they were taking out of the display case, though they were closing but they said no. This was the only day and time I could redeem my birthday coffee before the reward expires. This location used to be better.
The staff is aggressive and curses to customers while children were present. They used foul language and disrespect’s people.
Atmosphere: 1
Food: 1
Service: 1
Staff is aggressive with costumers. Bad quality of products
Atmosphere: 1
Food: 1
Service: 1
They like to insult their costumer bad service
Atmosphere: 1
Food: 1
Service: 1
The staff here cursed at us, the guy acting as manager “kicked us out of his stand” and cursed us because he could not sell us a simple cinnamon. He continued to curse us out loud as we walked away
Atmosphere: 1
Food: 1
Service: 1
The staff was nice, I spent over $21 for 3 buns and they sucked!!! The frosting you could taste the sugar not stirred in the cream well, the buns were damn near burnt and hard and get this she said they just came out of the oven. This place has gone down, I'm not sure about the brand until I try another location. You have been warned before you spend your coins ?
need to take away phones i was standing there for about 2 minutes waits to see how long she would notice i guess they just hire anyone
Restaurantji Recommends
The level of rudeness and unprofessionalism was just astounding! I canceled my order. The worst customer service I have ever experienced!
Atmosphere: 1
Service: 1
Cold Cinnabon. Not really friendly.
Atmosphere: 1
Food: 1
Service: 1
Literally terrible customer service the lady at the register was on her phone the whole time she could barely concentrate on taking our order . Also our Cinnabons were so cold like they were sitting for hours unattended .
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cinnamon Roll Chillata
It was very
Atmosphere: 3
Food: 5
Service: 4
lol where is it???
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