They’re lowkey rude. Talking ish about customers around customers is so unprofessional
Esther Mikaelson
I’ve never left a review like this before, but my experience at the Cinnabon in Concord Mills today was beyond unacceptable. The man who appears to be the owner has one of the worst attitudes I’ve ever seen in customer service.
From the moment I walked up, he was rude, dismissive, and completely unprofessional. When I tried to order an Oreo Cinnabon, he started loudly rushing me and snapping, “What do you want? THIS one? THAT one?” I literally couldn’t even get my words out before he was barking over me.
What made it even worse is what I witnessed another day I was this location. The way he spoke to an elderly woman in a way that made my stomach drop. I won’t repeat everything he said, but it was shockingly disrespectful and something NO employee, let alone a manager or owner, should ever say to anyone.
It honestly feels like he treats his customers like they don’t exist or are inconveniencing him just by showing up. Meanwhile, he’s got teenagers working behind the counter doing most of the work while he just stands at the register acting miserable.
This location needs serious attention from corporate. Either remove this manager or shut the place down, because nobody deserves to be talked to or treated this way.
I will NOT be returning, and I hope others read this before spending their money here.
Atmosphere: 1
Food: 1
Service: 1
Rum Door,LLC
Enjoy it
Destini Moultrie
The food was excellent but customer service given to my sister was extremely rude and could’ve been better but a different girl that helped me was excellent with her customer service!
Atmosphere: 5
Food: 5
Service: 2
Zanna Chapman
Dry Cinnabon with barely any icing, worse Cinnabon I’ve been to they’re normally delicious.
kenya rowe
After having a issue with my Cinnabons, Jason was very understanding with my concern and very knowledgeable about properly heating the pre packed rolls so that they taste as they should. Great customer service is appreciated in 2025
Atmosphere: 4
Food: 4
Service: 5
Miko C
I bought $50 gift card from their website but I can neither use it on the app nor use it at the store. This sucks but their staff helped me with it. Especially CJ has great support and quick response.
Atmosphere: 4
Food: 4
Service: 5
Jennifer Hildreth
Went yesterday 1-11, I live in Stanly County, which is 45 minutes from Concord Mills but the closest cinnabon to me. Cinnabon was the only reason for the mall trip, yesterday was my birthday and I had a reward for a free cold brew. They had no coffee at all. Got cinnamon rolls to take home. All the seating was roped off and not much in display. What was in the display they were taking out of the display case, though they were closing but they said no. This was the only day and time I could redeem my birthday coffee before the reward expires. This location used to be better.
Otto Schlaefli
The staff is aggressive and curses to customers while children were present. They used foul language and disrespect’s people.
Atmosphere: 1
Food: 1
Service: 1
Mary Andrea Garcia
Staff is aggressive with costumers. Bad quality of products
The staff here cursed at us, the guy acting as manager “kicked us out of his stand” and cursed us because he could not sell us a simple cinnamon. He continued to curse us out loud as we walked away
Atmosphere: 1
Food: 1
Service: 1
Tyra F
The staff was nice, I spent over $21 for 3 buns and they sucked!!! The frosting you could taste the sugar not stirred in the cream well, the buns were damn near burnt and hard and get this she said they just came out of the oven. This place has gone down, I'm not sure about the brand until I try another location. You have been warned before you spend your coins ?
mariah fulton
need to take away phones i was standing there for about 2 minutes waits to see how long she would notice i guess they just hire anyone
Sonja David
The level of rudeness and unprofessionalism was just astounding! I canceled my order. The worst customer service I have ever experienced!
They’re lowkey rude. Talking ish about customers around customers is so unprofessional
I’ve never left a review like this before, but my experience at the Cinnabon in Concord Mills today was beyond unacceptable. The man who appears to be the owner has one of the worst attitudes I’ve ever seen in customer service.
From the moment I walked up, he was rude, dismissive, and completely unprofessional. When I tried to order an Oreo Cinnabon, he started loudly rushing me and snapping, “What do you want? THIS one? THAT one?” I literally couldn’t even get my words out before he was barking over me.
What made it even worse is what I witnessed another day I was this location. The way he spoke to an elderly woman in a way that made my stomach drop. I won’t repeat everything he said, but it was shockingly disrespectful and something NO employee, let alone a manager or owner, should ever say to anyone.
It honestly feels like he treats his customers like they don’t exist or are inconveniencing him just by showing up. Meanwhile, he’s got teenagers working behind the counter doing most of the work while he just stands at the register acting miserable.
This location needs serious attention from corporate. Either remove this manager or shut the place down, because nobody deserves to be talked to or treated this way.
I will NOT be returning, and I hope others read this before spending their money here.
Atmosphere: 1
Food: 1
Service: 1
Enjoy it
The food was excellent but customer service given to my sister was extremely rude and could’ve been better but a different girl that helped me was excellent with her customer service!
Atmosphere: 5
Food: 5
Service: 2
Dry Cinnabon with barely any icing, worse Cinnabon I’ve been to they’re normally delicious.
After having a issue with my Cinnabons, Jason was very understanding with my concern and very knowledgeable about properly heating the pre packed rolls so that they taste as they should. Great customer service is appreciated in 2025
Atmosphere: 4
Food: 4
Service: 5
I bought $50 gift card from their website but I can neither use it on the app nor use it at the store. This sucks but their staff helped me with it. Especially CJ has great support and quick response.
Atmosphere: 4
Food: 4
Service: 5
Went yesterday 1-11, I live in Stanly County, which is 45 minutes from Concord Mills but the closest cinnabon to me. Cinnabon was the only reason for the mall trip, yesterday was my birthday and I had a reward for a free cold brew. They had no coffee at all. Got cinnamon rolls to take home. All the seating was roped off and not much in display. What was in the display they were taking out of the display case, though they were closing but they said no. This was the only day and time I could redeem my birthday coffee before the reward expires. This location used to be better.
The staff is aggressive and curses to customers while children were present. They used foul language and disrespect’s people.
Atmosphere: 1
Food: 1
Service: 1
Staff is aggressive with costumers. Bad quality of products
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They like to insult their costumer bad service
Atmosphere: 1
Food: 1
Service: 1
The staff here cursed at us, the guy acting as manager “kicked us out of his stand” and cursed us because he could not sell us a simple cinnamon. He continued to curse us out loud as we walked away
Atmosphere: 1
Food: 1
Service: 1
The staff was nice, I spent over $21 for 3 buns and they sucked!!! The frosting you could taste the sugar not stirred in the cream well, the buns were damn near burnt and hard and get this she said they just came out of the oven. This place has gone down, I'm not sure about the brand until I try another location. You have been warned before you spend your coins ?
need to take away phones i was standing there for about 2 minutes waits to see how long she would notice i guess they just hire anyone
The level of rudeness and unprofessionalism was just astounding! I canceled my order. The worst customer service I have ever experienced!
Atmosphere: 1
Service: 1
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