Dave & Buster's Concord

Loud with games very close to the table. Restroom were in very poor condition with no toilet paper dispensers on the wall. Paper towel dispenser was falling off the wall. Stalls were not clean. Food was mediocre. We had appetizers and entrees.

We had a reservation for my son's 5th birthday! What kid doesn't love an arcade! We got sat right away. 14 mins later we still hadn't been greeted by a server and no drink order taken. So I ask for a manager. She comes out and makes excuses for her server. No apologies whatsoever. She does give my son a play card that allowed him to play like 2-3 games (most games cost 7 chips now). The manager took our drink order. Then another waitress came to our table and asked us if our server came and we said no and she took our order and took over our table. She was on top of it and really turned things around for us. I was just really appalled that the manager made excuses. Yes things happen but if you know something is happening, ask someone to cover for that person. Don't leave your guests waiting for 14 mins before they have to request for assistance. If we didn't request for it - how much longer would we have to wait? On top of that, my son's Mac and cheese was made with cheese that smelled and tasted bad. My husband's bacon and his sandwich tasted bad. I had a salad and parts of the lettuce were brown/black. Needless to say, we will NEVER eat here again. But thank you to, I think her name was Alicia, who did turn around our experience.

I made a reservation for date night they didn't honor it. The food tasted like it was from a can an it wasn't served hot . I told the host I had a reservation an she gave us the normal menu told the waiter an they said ok. Didn't receive our game card or anything. We will not be returning. The food was over salted an we didn't even get drink refills.

Experience was awful. We were a group of 8 (6 adults, 2 children), with a reservation at 7pm on a Saturday night. There were 2 birthdays in our group, so we were indeed expecting a fun and upbeat/loud setting. When we arrived, there were 3 employees at the hostess stand and NOT ONE of them greeted our large group. I had to interrupt their personal talk to ask to be seated. After being seated, it was 17 minutes before our waiter even came to the table (where he did apologize for the wait and thanked us for our patience. Our party was ready to place drink AND food orders by that time. The two kids meals ordered actually were served to the table before we ever received our beverages or silverware/napkins for the table. A few minutes later, the drinks arrived but no silverware. (Luckily, the two kids meals were burger/fries - so at least the kids weren't having to wait to eat.) An expected amount of time later, the rest of the tables food orders arrived, but we still had no silverware and had not seen our waiter again, so the young girl that served the food did at least go back to get that. The entire table finished their meals without ever being checked on by the waiter again, so we were all out of drinks, with no refills offered nor requested. At this point we asked for the manager so we could pay for our meal and be done with the experience. Unfortunately, the only response from the manager (after explaining all the above), his response was: “I have a conversation with him.” Please don't waste your time and money, learn from my losses.

Services and food was great

Atmosphere: 5

Food: 5

Service: 5

Mrs. Ella was great!!!!

Service: 5

Monique was awesome! Thank you for great service. Excellent service!

Vegetarian options: The elote cauliflower was delicious!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Churro, Chicken Tenders, Double Pepperoni Flatbread

Monique was an amazing server! She served my big family for a birthday party and was so attentive and awesome. We weren’t waiting more than just a couple minutes for any drinks or anything. She’s an awesome server and recommend her to anyone!

Atmosphere: 5

Food: 5

Service: 5

Great food and great service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger, Fried Pickles, Appetizer Platter

My experience was great here. Had an excellent server named Bryant!!! He was spectacular in customer service support and excellent communication. I will definitely be coming back here.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Voodoo Pasta

Fun place. Crowded. Some of the games were out of order

Walk-up bar service was extremely slow. Drinks were very weak yet extremely overpriced. Bathrooms were disgusting 🫣

Atmosphere: 3

Service: 1

Left a sports bar in the area to come here and sit at their bar. As expected on a Saturday night, they had a big crowd. Able to snag two seats and were immediately greeted by our bartender. She was super friendly, efficient, and straight to the point. She even took the time to see if they had any sparkling wine in the back of the restaurant, which they did. I appreciated the effort. Ordered a couple of drinks and some apps and had a great time. I'm definitely coming back here just for drinks as it beats going to a super busy sparts bar with no seating. Located in Concord Mills mall with plenty of parking.

Atmosphere: 5

Food: 5

Service: 5

Had a great time with the kids

We waited 30 minutes for a table, then 40 minutes just to have our order taken!! I approached the hostess stand 3X and they watched my lips move as I asked if perhaps they forgot about the table with me and my 2 stepsons, all three employees completely ignored me and kept conversing with one another. I stood in front of them for another 3 minutes or so waiting for them to engage - they never did. I found a manager waking the floor and he said “wait, I’ll find out who your server is.” Now, at the 40 minutes mark, 40 minutes since we were seated with menus - we are still sitting here waiting to order as the staff continues to sail past us and ignore us. I would’ve left long ago, but my stepsons have been waiting to come to Dave and Busters and I promised them we would have dinner here. The manager returned and took our order himself. He was very hospitable and I appreciated his manner after being treated rudely by his staff. I can see that the place is understaffed and I’m sure the team is overwhelmed - but the customer service is the worst I’ve ever encountered. We will never come back here.

Atmosphere: 4

Food: 2

Service: 1