Dunkin'

538 Kannapolis Pkwy, Concord
(704) 650-0495

Recent Reviews

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Adrian H

Friendly, tasty, and consistent. Drive through is a little odd, have to go behind a few buildings, but easy to figure out.

Atmosphere: 5

Food: 5

Service: 5

julia b

best dunkin in the area! helpful staff and delicious treats!

Atmosphere: 5

Food: 5

Service: 5

tiffany mysayakhom

i never go to this location but my sisters do. terrible every time i've been lol yall just out here serving syrup, milk & creamer .__.

Savannah Morris

My experience with this location has been good until recently, things seem to be going downhill. This morning I placed an order to pick-up inside online. I went inside the restaurant maybe a minute after I placed the order and I waited. And waited. After seeing all the people who placed their orders inside get their stuff, and waiting 13 minutes I asked one of the staff for an update on my order. I gave her my name and my order had been ready and was sitting on the counter but no one announced the order number, my name, anything. The other people who picked up their food had their names or order numbers called out. Is that not the process for picking up food? They call your name/order and that’s how you know it’s ready? Then when I tried to talk to the staff about my order never being called out THEY WOULD NOT EVEN LOOK AT ME. They all dismissed me completely. Just asking “Was there anything else in your order?” No apology, no acknowledgement, nothing. I’m very disappointed in the service i received today. I know this place can and SHOULD do better.

Atmosphere: 1

Food: 3

Service: 1

Chris Richards

The last 3 times I’ve driven across town to get coffee it’s been close to the worst cold beer I’ve ever had to pay almost 8$ for

Atmosphere: 3

Food: 1

Service: 3

Jeff Brown

At all trades repair services LLC we run on dunkin donuts the beginning off with a larger cold brew ice coffee every morning before heading to our first appointment of the day we have issues at the dunkin donuts by Walmart in kannapolis NC they mess around to much play on the clock and can't seem to make our drinks the right way all the time there no consistency

Atmosphere: 5

Food: 5

Service: 3

Aiden W

They usually do a good job but this time we ordered the new aoli sandwich and the star spangled donut and they were out of the filling and forgot to put the aoli on the sandwich they also put the wrong munchkins in but fixed it right afterwards the foods good and the staff is very friendly

Atmosphere: 5

Food: 3

Service: 4

Harsha M

Worst coffee i ever drink, they gave me replacement that is also same as like hot water. No coffee powder on coffee.

Atmosphere: 3

Food: 1

Service: 1

Sidney Winfield

Coffee was horrible,y sausage egg croissant, came with just bread Then I had to try to explain to a big guy with a nose ring and loud female sounding voice why it's wrong...

Anna Gardner Herren

lowkey great for road trip pick-me-ups…i recommend the ham and swiss pretzel sliders and any of their iced lattes!

Kymberlyte Gallagher

I drive out of my way because this location is so much better. I’m writing this specifically, because this is the first time I ever got the bagel bites and they were cooked all the way through. I never ordered them because none of the stores I’ve been to have ever cooked them all the way through, but I took the chance at this location and they’re actually cooked all the way through. that just confirms my point that this is the most superior location

LaShawn Parker

My number #1 to go to on my way to work 😁

Joseph S

Went to get coffee while we waited to make a few pickups. When I entered I was greeted, I placed my order in the kiosk. There were no other customers in the building. The counters were a mess despite 5 employees, and no customers. Cleanliness means a lot to me, personally and there is no reason employees don’t take a rag during downtimes and clean. Lastly, after the order was ready it was pushed to me. I said thank you, and the employee walked away from me without a response. Maybe she was having a bad day.

Atmosphere: 1

Food: 4

Service: 2

Mark Drake

Always slow or not opened when they say they should be

Rachel Guerrero

I had a little drink trouble this morning, so I gave them a call and let them know. I came back to the store and Terry the manager on duty was so sweet about what happened. He immediately fixed me a new drink without any problem. I will always love this Dunkin! Thank you 🤗

Atmosphere: 5

Food: 5

Service: 5

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