On Tuesday, I placed an order for delivery at 7:42pm. I continuously checked my door to see if my order was dropped off, it wasn’t. At 8:22pm, I called the store to see where my order was & the manager insisted it was dropped off. I kept explaining that it wasn’t at my door & she had the nerve to ask me “well did you get up off your couch and go look at the door for it.” First off, that was very rude. If I’m telling you my order is not at my door.. why would you ask that? I then asked for the food to be re-made because someone else in my complex got my order & I do not want to eat food that has been tampered with by someone else. She told me “I will not because my kitchen is closed.” Again, this was at 8:22pm.. the store closes at 10:00pm. I was getting frustrated because I constantly kept repeating myself, so I let my sister on the call. My sister asked to speak to the manager & the girl on the phone says “I am the manager.” The way the “manager” was talking to my sister was extremely rude & unprofessional. My sister asked for her name & she said “I will not give you my name, I’m not allowed to give that information out over the phone.” (Two of my sisters have worked for Jimmy John’s in the past, they had no problem giving out their name). My sister again tries to ask for the order to be re-made and the manager keeps talking over her & will not let her finish. My sister recommends manager courses because her customer service is poor, & she laughs about it & hangs up the phone on my sister. My brother & sister then walk over to the other complex and the food was at the wrong door the entire time, which is what we were trying to tell the manager the whole time. (Thank God the food wasn’t tampered with because the people weren’t home).
I have no idea what that young lady’s name is that works the night shift, but she is extremely unprofessional & rude. So yes, she needs management courses on how to speak to people. I will not come back to this location, I’ll go somewhere else.
Faye Bermudez
Super friendly staff and the food was amazing
Atmosphere: 5
Food: 5
Service: 5
Mya Jordan
i’ve been here twice in the past year and both times i’ve gotten food poisoning. 🙃 at this point i’m done w jimmy john’s all together
Atmosphere: 4
Food: 1
Service: 4
Cammy
Customer service improvement needed. The way they speak and tone is just plain rude.
Atmosphere: 1
Food: 3
Service: 1
Suzette Brown
Great sub and fast. Plenty of room in the dining area. Drinks properly calibrated & good sweet/unsweetened tea.
Atmosphere: 5
Food: 5
Service: 5
Rose James
Every time I come to this location after placing an online order I am always told I have to wait “5” minutes for my order to be completed. Today I went after placing my order and waited 15 minutes before going to the drive thru because I knew it wouldn’t be ready, when I got to the drive thru I was told to pull into the parking lot to the right and wait about 5 minutes because the order just came through, I had to wait an additional 15 minutes and when I went to the window, I was given the wrong order and had to wait additional time, it seems like to me they aren’t actually working while working the drive thru. I shouldn’t have to wait half an hour for 4 sandwiches, that’s ridiculous. I am actually quite patient but each time I come here it is always an issue.
Service: 1
Deepthi Reddy
Never come here!! The turkey was raw and was slimy the taste it was so raw and bad if i could give 0 stars i would. The workers were so rude and did not take our correct order and it was dirty in every corner i went never come here
Atmosphere: 2
Food: 1
Service: 1
Manuel Lopez
Good services and clean food
Atmosphere: 5
Food: 5
Service: 5
lashon wynn
Awesome
Atmosphere: 5
Food: 5
Service: 5
Jenna McHone
I just spent $20 for two regular sandwiches and two pickles and there is 1 piece of meat on each sub. What the heck. Who made the sandwich and why are you letting it leave the door like that. You don’t deserve my money.
On vacation we had Jimmy Johns delivered to our hotel. The delivery guy was awesome. I was outside waiting for him. our hotel was super busy & crowded at that time, & when he called to let me know he was pulling up, he was very friendly & all smiles. He had the best personality. The sandwiches were delicious. Very filling. worth every penny! From time I placed the order to the time they were delivered, it was less than 20mins. Overall, we were very pleased with our order.
Food: 5
Service: 5
Roland Cook
Didn’t add peppers to the sandwich, barely put any tuna on the TUNA CLUB. Bad customer service the women didn’t say a word just handed me my poorly made sandwich. Bad location
Atmosphere: 1
Food: 1
Service: 1
Melissa Gnyp
No longer Freaky fast. They use Uber now to deliver and food is now taking an hour to deliver. Used to be 15-20 min. That's disappointing for sure. Also by time sandwich arrived, bread was soggy and my sandwich only had one piece of bacon on the club lulu. Usually there is 2 pieces. Pretty disappointed overall
Food: 4
Service: 1
Gerald Duane Smith Jr.
Great food better service. You have a good crew pay them a little extra to keep that good service and those good employees
Atmosphere: 5
Food: 5
Service: 5
DeMishea Charleston
Poor service. The young lady was extremely rude over the speaker, then I drove to the window because I could not see the menu due to fog. I asked for a to go menu, she gave me the nastiest look , as if how I dare I come to the window and ask for anything. I refuse to give my money to such poor service, unwelcoming attitude, and face.
On Tuesday, I placed an order for delivery at 7:42pm. I continuously checked my door to see if my order was dropped off, it wasn’t. At 8:22pm, I called the store to see where my order was & the manager insisted it was dropped off. I kept explaining that it wasn’t at my door & she had the nerve to ask me “well did you get up off your couch and go look at the door for it.” First off, that was very rude. If I’m telling you my order is not at my door.. why would you ask that? I then asked for the food to be re-made because someone else in my complex got my order & I do not want to eat food that has been tampered with by someone else. She told me “I will not because my kitchen is closed.” Again, this was at 8:22pm.. the store closes at 10:00pm. I was getting frustrated because I constantly kept repeating myself, so I let my sister on the call. My sister asked to speak to the manager & the girl on the phone says “I am the manager.” The way the “manager” was talking to my sister was extremely rude & unprofessional. My sister asked for her name & she said “I will not give you my name, I’m not allowed to give that information out over the phone.” (Two of my sisters have worked for Jimmy John’s in the past, they had no problem giving out their name). My sister again tries to ask for the order to be re-made and the manager keeps talking over her & will not let her finish. My sister recommends manager courses because her customer service is poor, & she laughs about it & hangs up the phone on my sister. My brother & sister then walk over to the other complex and the food was at the wrong door the entire time, which is what we were trying to tell the manager the whole time. (Thank God the food wasn’t tampered with because the people weren’t home).
I have no idea what that young lady’s name is that works the night shift, but she is extremely unprofessional & rude. So yes, she needs management courses on how to speak to people. I will not come back to this location, I’ll go somewhere else.
Super friendly staff and the food was amazing
Atmosphere: 5
Food: 5
Service: 5
i’ve been here twice in the past year and both times i’ve gotten food poisoning. 🙃 at this point i’m done w jimmy john’s all together
Atmosphere: 4
Food: 1
Service: 4
Customer service improvement needed. The way they speak and tone is just plain rude.
Atmosphere: 1
Food: 3
Service: 1
Great sub and fast. Plenty of room in the dining area. Drinks properly calibrated & good sweet/unsweetened tea.
Atmosphere: 5
Food: 5
Service: 5
Every time I come to this location after placing an online order I am always told I have to wait “5” minutes for my order to be completed.
Today I went after placing my order and waited 15 minutes before going to the drive thru because I knew it wouldn’t be ready, when I got to the drive thru I was told to pull into the parking lot to the right and wait about 5 minutes because the order just came through, I had to wait an additional 15 minutes and when I went to the window, I was given the wrong order and had to wait additional time, it seems like to me they aren’t actually working while working the drive thru. I shouldn’t have to wait half an hour for 4 sandwiches, that’s ridiculous. I am actually quite patient but each time I come here it is always an issue.
Service: 1
Never come here!! The turkey was raw and was slimy the taste it was so raw and bad if i could give 0 stars i would. The workers were so rude and did not take our correct order and it was dirty in every corner i went never come here
Atmosphere: 2
Food: 1
Service: 1
Good services and clean food
Atmosphere: 5
Food: 5
Service: 5
Awesome
Atmosphere: 5
Food: 5
Service: 5
I just spent $20 for two regular sandwiches and two pickles and there is 1 piece of meat on each sub. What the heck. Who made the sandwich and why are you letting it leave the door like that. You don’t deserve my money.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
On vacation we had Jimmy Johns delivered to our hotel. The delivery guy was awesome. I was outside waiting for him. our hotel was super busy & crowded at that time, & when he called to let me know he was pulling up, he was very friendly & all smiles. He had the best personality. The sandwiches were delicious. Very filling. worth every penny! From time I placed the order to the time they were delivered, it was less than 20mins. Overall, we were very pleased with our order.
Food: 5
Service: 5
Didn’t add peppers to the sandwich, barely put any tuna on the TUNA CLUB. Bad customer service the women didn’t say a word just handed me my poorly made sandwich. Bad location
Atmosphere: 1
Food: 1
Service: 1
No longer Freaky fast. They use Uber now to deliver and food is now taking an hour to deliver. Used to be 15-20 min. That's disappointing for sure. Also by time sandwich arrived, bread was soggy and my sandwich only had one piece of bacon on the club lulu. Usually there is 2 pieces. Pretty disappointed overall
Food: 4
Service: 1
Great food better service. You have a good crew pay them a little extra to keep that good service and those good employees
Atmosphere: 5
Food: 5
Service: 5
Poor service. The young lady was extremely rude over the speaker, then I drove to the window because I could not see the menu due to fog. I asked for a to go menu, she gave me the nastiest look , as if how I dare I come to the window and ask for anything. I refuse to give my money to such poor service, unwelcoming attitude, and face.
Service: 1
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