Was to that they would bring a dish I had to wait to finish cooking. They never did, had to request it after I was already done eating.
Atmosphere: 4
Food: 4
Service: 3
Mike Jones
They are the slowest place on earth. Its a freaking buffet. 0 stars
Atmosphere: 1
Eukeria Ludd
I usually enjoy Panda Express and their food, but my experience at the drive-through at the Derita location was extremely disappointing due to poor customer service.
When I began placing my order, the employee taking orders interrupted me before I could finish my sentence to say they were out of an item. I politely asked what else they were out of so I could choose accordingly, and his response was, “I don’t know, but like I said, we don’t have that item.” The tone was dismissive and rude. When I selected another menu item, he then said, “I have a little bit,” which only added to the frustration.
What made the situation worse is that I came almost two hours before the restaurant closed, so I’m not sure why multiple items were unavailable or not being prepared with that much time left in the day.
The entire interaction left a sour taste in my mouth. So much so that I drove away without even ordering food tonight. Customer service matters just as much as food quality, and because of this experience, I won’t be returning to this Panda Express location, I will not spend my money at an establishment that does not show that they value the customers putting Money into their business.
Atmosphere: 1
Food: 1
Service: 1
Robert Knowles
It's impressive how many onions I got on my plate. I went through the drive through... I received a full serving of onions with my some what Beijing beef.
Atmosphere: 3
Food: 3
Service: 3
Aaron Morrison II
I will say the food here is perfect. Compared to the other Panda expresses I go to across the city they have it that suits my taste. I feel like it could be spicier for some dishes that are supposed to be spicy. However it is delicious and to meet everything is cooked perfectly. My biggest complaint is due to the fact that they're so busy they definitely do not prioritize online orders at all. And I find myself waiting an extra like 10 to 15 minutes past my actual pickup time and I usually place an order like 20 minutes before I'm about to get there. But yeah usually it takes me from the time I place the order on the mobile app to picking up my food a roughly 35 minutes for them to scan it on their own. I have to usually go inside and ask them for my food like 10 minutes after my actual pickup time in order to get it anytime sooner than that. This is mainly when they're really busy when they're slow it instantly done. I will say the biggest contributing factor is that they're waiting for food to come out fresh because they run out of something and they prioritize customers who are already in line for somebody who ordered 20 minutes ago. And a lot of time I've gone in and asked them for my food because it's been 15 minutes after my pickup time and I haven't had anything from them. And I can see them go and when the guy goes to get the food they're literally scooping up the food and finishing plating my meal that's just been sitting there with everyone else's. So in that case the food still hot. So I'm not mad.
And that also goes for portion sizes when they're like not that busy I feel like I get a bigger portion size from the play I'm ordering but if they are super busy they give me last food.
This is my favorite Panda Express in all of Charlotte the rest of the ones I've had worst wait times and the food quality is not as good and consistent as this location. That's mainly why they're getting the four stars because their food is always perfect what comes down to the problem is there service and readiness. If you're not waiting in that line with everyone else it doesn't matter how long ago you place your order you're not getting your food before them. They really need a dedicated person that's running the doordash and mobile orders during their busy times. As I go like several days in a row and it's a consistent issue.
Atmosphere: 5
Food: 5
Service: 4
craig singletary
It's 7:18pm on today Thursday January 8th. The line is out the door. Employees are talking amongst themselves. The cooks appear are more interested in their conversations than cooking food. Almost thought about walking out and spending my money to get food somewhere customers are actually the priority. Not sure if there is a manager here tonight but if there is, they need serious coaching on how to appropriately manage this place! Won't be back here anytime soon! Terrible management!!!
Atmosphere: 1
Food: 1
Service: 1
kaylee w
Staff are so friendly at this location and food is always quick and tasty
Atmosphere: 5
Food: 5
Service: 5
Mira Anahy
My second time finding hair in my food.
Atmosphere: 1
Food: 1
Service: 1
Bri
I ordered a large entree and received a container that’s 2/3 full…
Atmosphere: 1
Food: 1
Service: 1
Chris Braxton
I spent 20 dollars and paid extra for shrimp 🍤 the worker there thought I was paying for samples as small as my order was in that white container
I’ve visited this place a few times, and the portions they serve are quite small compared to what I’ve seen at other locations.
Atmosphere: 4
Food: 4
Service: 1
mohamad mehdi etemadi
Worst Panda Express I’ve ever eaten at. Food was bad, store was dirty, staff were slow
Sunny N
Good food wise they had some grilled options
Atmosphere: 4
Food: 4
Service: 4
LaQuita B
Love the restaurant and the food. But if they could be heavy handed with their honey walnut shrimp like they are with the rice, things would be 10 times better.
Atmosphere: 4
Food: 4
Service: 4
Niraj Shrestha
The slowest employee out there. There will be couple of customers, still they will take 20 minutes to take your order.
Was to that they would bring a dish I had to wait to finish cooking. They never did, had to request it after I was already done eating.
Atmosphere: 4
Food: 4
Service: 3
They are the slowest place on earth. Its a freaking buffet. 0 stars
Atmosphere: 1
I usually enjoy Panda Express and their food, but my experience at the drive-through at the Derita location was extremely disappointing due to poor customer service.
When I began placing my order, the employee taking orders interrupted me before I could finish my sentence to say they were out of an item. I politely asked what else they were out of so I could choose accordingly, and his response was, “I don’t know, but like I said, we don’t have that item.” The tone was dismissive and rude. When I selected another menu item, he then said, “I have a little bit,” which only added to the frustration.
What made the situation worse is that I came almost two hours before the restaurant closed, so I’m not sure why multiple items were unavailable or not being prepared with that much time left in the day.
The entire interaction left a sour taste in my mouth. So much so that I drove away without even ordering food tonight. Customer service matters just as much as food quality, and because of this experience, I won’t be returning to this Panda Express location, I will not spend my money at an establishment that does not show that they value the customers putting Money into their business.
Atmosphere: 1
Food: 1
Service: 1
It's impressive how many onions I got on my plate. I went through the drive through... I received a full serving of onions with my some what Beijing beef.
Atmosphere: 3
Food: 3
Service: 3
I will say the food here is perfect. Compared to the other Panda expresses I go to across the city they have it that suits my taste. I feel like it could be spicier for some dishes that are supposed to be spicy. However it is delicious and to meet everything is cooked perfectly. My biggest complaint is due to the fact that they're so busy they definitely do not prioritize online orders at all. And I find myself waiting an extra like 10 to 15 minutes past my actual pickup time and I usually place an order like 20 minutes before I'm about to get there. But yeah usually it takes me from the time I place the order on the mobile app to picking up my food a roughly 35 minutes for them to scan it on their own. I have to usually go inside and ask them for my food like 10 minutes after my actual pickup time in order to get it anytime sooner than that. This is mainly when they're really busy when they're slow it instantly done. I will say the biggest contributing factor is that they're waiting for food to come out fresh because they run out of something and they prioritize customers who are already in line for somebody who ordered 20 minutes ago. And a lot of time I've gone in and asked them for my food because it's been 15 minutes after my pickup time and I haven't had anything from them. And I can see them go and when the guy goes to get the food they're literally scooping up the food and finishing plating my meal that's just been sitting there with everyone else's. So in that case the food still hot. So I'm not mad.
And that also goes for portion sizes when they're like not that busy I feel like I get a bigger portion size from the play I'm ordering but if they are super busy they give me last food.
This is my favorite Panda Express in all of Charlotte the rest of the ones I've had worst wait times and the food quality is not as good and consistent as this location. That's mainly why they're getting the four stars because their food is always perfect what comes down to the problem is there service and readiness. If you're not waiting in that line with everyone else it doesn't matter how long ago you place your order you're not getting your food before them. They really need a dedicated person that's running the doordash and mobile orders during their busy times. As I go like several days in a row and it's a consistent issue.
Atmosphere: 5
Food: 5
Service: 4
It's 7:18pm on today Thursday January 8th. The line is out the door. Employees are talking amongst themselves. The cooks appear are more interested in their conversations than cooking food. Almost thought about walking out and spending my money to get food somewhere customers are actually the priority. Not sure if there is a manager here tonight but if there is, they need serious coaching on how to appropriately manage this place! Won't be back here anytime soon! Terrible management!!!
Atmosphere: 1
Food: 1
Service: 1
Staff are so friendly at this location and food is always quick and tasty
Atmosphere: 5
Food: 5
Service: 5
My second time finding hair in my food.
Atmosphere: 1
Food: 1
Service: 1
I ordered a large entree and received a container that’s 2/3 full…
Atmosphere: 1
Food: 1
Service: 1
I spent 20 dollars and paid extra for shrimp 🍤 the worker there thought I was paying for samples as small as my order was in that white container
Atmosphere: 4
Food: 3
Service: 2
Restaurantji Recommends
I’ve visited this place a few times, and the portions they serve are quite small compared to what I’ve seen at other locations.
Atmosphere: 4
Food: 4
Service: 1
Worst Panda Express I’ve ever eaten at. Food was bad, store was dirty, staff were slow
Good food wise they had some grilled options
Atmosphere: 4
Food: 4
Service: 4
Love the restaurant and the food. But if they could be heavy handed with their honey walnut shrimp like they are with the rice, things would be 10 times better.
Atmosphere: 4
Food: 4
Service: 4
The slowest employee out there. There will be couple of customers, still they will take 20 minutes to take your order.
Atmosphere: 1
Food: 2
Service: 1
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