I don't understand how you put meat before mayo then get an attitude when I ask for mayo first one lady who works here attitude is beyond me very nasty I will never spend a dollar there again inpatient loud and we were the only customers not to mention my partner ordered a cheesecake and it looked like a nasty school lunch horrible I will never again
Atmosphere: 1
Food: 2
Service: 1
sherry Waller
Worst service Ever! All the tomatoes and lettuce was wilted and gross I asked for new tomatoes and the girl behind the counter said they were out! The after we ate our food they brought out fresh tomatoes. I asked her why didn’t she bring them out for us. ?? She snapped back and said we had to FIND them! We are elderly white folks that frequent this place. When other folks of color came in they got the fresh lettuce and tomatoes. VERY DISAPPOINTED!!! We wont go back. We’ll drive further for better service.
Service: 1
Jocelyn McElroy (Joy)
Normally I have a pretty awesome experience here. The sandwiches always taste great and the cookies are delicious. My family and I love the softest least baked ones lol. So I usually request those VERY NICELY and the younger girl has no problem obliging. The older white male had a bit of an attitude last time I was there and requested them. I mean, sir why do you think I wanted the most burnt and crispy cookies you can find? Today, I went and the sandwiches were good, but the older white lady who I asked for cookies was so short and annoyed that I didn't even bother asking for softer cookies. Got stuck with the old and hard ones. I won't be returning to this location ever. I can only hope the issue isn't my skin tone.
Tom Leso
The lady was very rude. She’s been rude every time I visit this subway. The bread was undercooked.
Atmosphere: 2
Food: 1
Service: 1
Victoria
I went in to order a salad. (Turn a sub into a salad). The Spanish lady was very helpful, and welcoming. My problem was the smell inside the establishment and the lettuce. The smell was very sour and stale. The lettuce was far from fresh. There was another lady there and yes she also wore a badana, but she didn’t give me any problems at all. She spoke just like the other lady. Just needs a deep cleaning and FRESH food.
Atmosphere: 2
Food: 3
Service: 3
Roberto Paredes
Not a good experience, the lady the with the subway bandana on her head,nasty attitude,rolling her eyes ,slam the oven doors,didn't let me finish what I try to order,just because I order 4 subs..I guess she doesn't like guest to spend money in her establishment (I found out she was the manager) I work in the restaurant and customer service is the most important aspect. If toy not happy find a job the make you happy! On the bright side the Spanish lady the put the veggies and the old guy on the register...great attitude and with a smile!! Keep it up guys!! Sorry you have to work in the environment.
Ginger Boyd
The lady who helped us was very rude. She was dismissive, and did not let my client finish speaking. She was very impatient and unwilling to give him the time to say what he wanted. He also requested the Titian Turkey (which is around 3x the meat) and only received a normal turkey. 0/10 Do NOT recommend.
Atmosphere: 1
Food: 1
Service: 1
Chase Sexton
Very busy location 2 regular people hustling hard in here. Keep up the hard work yall. Dont let others get ya down.
Atmosphere: 5
Food: 5
Service: 5
Kathryn Eudy
I was here picking up an online order within an hour of closing. There was only one staff member there, but she was working her tail off and doing a very good job. Shoutout to Austin (at least I think that was her name), you're doing great.
Food: 3
Service: 5
T Walker
Just visited and the blonde hair lady is rude. I refuse to let someone's attitude ruin my day.
The worst subway in America, not clean, disorganized and cannot take an order properly, and charge improperly! When you ask for the owners name they refuse to give it to you!
Melanie Allen
I had a horrible experience last night at this restaurant and honestly, I probably won't return to any Subway because of it.
I ordered through the app. My 10 year old son and I went to pick up the order. When we got to the store there was 1 person in line and 2 people sitting at tables waiting for their orders. The Manager was aggravated. I was never welcomed. I was just given a very short nod and "I have 12 tickets (as she brushed them with her hand) you are third if no one else walks in." I politely said ok, and my son and I went to a table, sat down, and proceeded to play on his phone together while we waited patiently for her and the other teen (?) that was working to make the order. We never said a word to anyone, just played on his phone to pass the time. We waited about 15 minutes and the young man called my name. We grabbed 2 bags of chips and I told them "I still need to pay for these, they weren't in the order." They were just going to let me walk out with them. The young man seemed bothered that I had asked to pay. After paying, my son and I both said thank you, and we went to the car. Once in the car, I realized we had left the chips on the counter so we went back in, grabbed them, said thank you again and went home. When we got home I opened the sandwiches and the veggie sub had some sauce on it that I hadn't ordered and some of the wrong veggies. I called the store to ask them to remake it. What I got was the worst customer service I have ever had in my life! I first spoke to the manager. She said I could either come back that night or come in the next day. I told her I havent eaten dinner I would like it tonight. She complained about how busy they were. She put the guy on the phone and told him to write down the order. I tried to relay what I wanted. We never finished because next thing I know he asked if I was the one sitting at the table and I started to say yes, with my son, but was cut off. The male started yelling at me saying I had checked the order at the table (I hadnt). The order was handed to me over the glass not at the table. He told me it was my fault for not checking the order. The manager then took the phone and was not only short, but wouldn't even let me explain what was going on. She proceeded to berate me and kept saying they were busy. I kept telling her calmly that I understood, but I really just wanted my sandwhich replaced, but she wouldn't listen only spoke over me. She nastily said they closed in 15 minutes (they close at 9 and this was at 8:25) they were swamped. Again, not my problem, I just wanted it replaced. She continued on and on and made me feel as though my son and I had done something wrong while at the store and that we were out of line for even placing an order. I said my husband was on the way & she very condescendingly says hope he is easier to deal with than you! What?! It was absolutely ridiculous rude & uncalled for. He arrived and was told there were 12 people in front of him "I'll make it when I want or you can come make it yourself" by the guy. He replied that he just wanted it remade. Absolutely horrible and disgusting customer service! They wouldn't even look at the receipt or the returned sandwhich. Disgusting people!
Atmosphere: 1
Food: 5
Service: 1
michael allen
My wife ordered a veggie sub with mustard and set with my son as the older woman and younger man made our subs. She the returned home to find out hers had no mustard and a different sauce on it. She then called the restaurant to explain the sandwich was wrong. This was a to go order. The young man proceeds to tell my wife it was her fault for not checking the sandwich while at the store then the manager tells her the something as she took the phone from the young man. My wife told them I was on my way back to get it remade and the manager says hope he's easier to deal with then you and we close in 15 minutes. When I got there they were very every rude. I asked the young man to make my sandwich and was told it will be made when I get to it so I had to wait on 5 other customers for 1 veggie sub with mustard. Then when the manager came over and asked the issue I tried to explain only to be told I don't need you to show me receipts or the sub and was extremely rude. I started to get rude back as any human would. And just asked to have the sandwich remade. These two workers really need a class in customer service. I will not be returning to this store which I'm sure isn't an issue for this store but the experience left me very disappointed in the subway chain. I have never had an issue at this location and was honestly my favorite in the concord nc area. The manager did apologize as I was leaving for her actions and as I told her I was never upset just wanted things corrected. As I said above this was a very rude and disrespectful visit. The young man told me if I couldn't wait I could come make the shit myself. Never in my life even in the military traveling have I had such negative hospitality.
Atmosphere: 3
Food: 1
Service: 1
YaKisha Williams
Both workers working today have nasty attitudes. I mean it’s clear as day yall racist but do you have to show it. Both of yall should be fired for being so rude to a paying customer who only asked for a little extra lettuce. The blonde haired one was the rudest.
Atmosphere: 1
Food: 1
Service: 1
David White
This was absolutely the worst experience I have ever had.
I don't understand how you put meat before mayo then get an attitude when I ask for mayo first one lady who works here attitude is beyond me very nasty I will never spend a dollar there again inpatient loud and we were the only customers not to mention my partner ordered a cheesecake and it looked like a nasty school lunch horrible I will never again
Atmosphere: 1
Food: 2
Service: 1
Worst service Ever! All the tomatoes and lettuce was wilted and gross I asked for new tomatoes and the girl behind the counter said they were out! The after we ate our food they brought out fresh tomatoes. I asked her why didn’t she bring them out for us. ?? She snapped back and said we had to FIND them! We are elderly white folks that frequent this place. When other folks of color came in they got the fresh lettuce and tomatoes. VERY DISAPPOINTED!!! We wont go back. We’ll drive further for better service.
Service: 1
Normally I have a pretty awesome experience here. The sandwiches always taste great and the cookies are delicious. My family and I love the softest least baked ones lol. So I usually request those VERY NICELY and the younger girl has no problem obliging. The older white male had a bit of an attitude last time I was there and requested them. I mean, sir why do you think I wanted the most burnt and crispy cookies you can find? Today, I went and the sandwiches were good, but the older white lady who I asked for cookies was so short and annoyed that I didn't even bother asking for softer cookies. Got stuck with the old and hard ones. I won't be returning to this location ever. I can only hope the issue isn't my skin tone.
The lady was very rude. She’s been rude every time I visit this subway. The bread was undercooked.
Atmosphere: 2
Food: 1
Service: 1
I went in to order a salad. (Turn a sub into a salad). The Spanish lady was very helpful, and welcoming. My problem was the smell inside the establishment and the lettuce. The smell was very sour and stale. The lettuce was far from fresh. There was another lady there and yes she also wore a badana, but she didn’t give me any problems at all. She spoke just like the other lady. Just needs a deep cleaning and FRESH food.
Atmosphere: 2
Food: 3
Service: 3
Not a good experience, the lady the with the subway bandana on her head,nasty attitude,rolling her eyes ,slam the oven doors,didn't let me finish what I try to order,just because I order 4 subs..I guess she doesn't like guest to spend money in her establishment (I found out she was the manager) I work in the restaurant and customer service is the most important aspect. If toy not happy find a job the make you happy!
On the bright side the Spanish lady the put the veggies and the old guy on the register...great attitude and with a smile!! Keep it up guys!! Sorry you have to work in the environment.
The lady who helped us was very rude. She was dismissive, and did not let my client finish speaking. She was very impatient and unwilling to give him the time to say what he wanted. He also requested the Titian Turkey (which is around 3x the meat) and only received a normal turkey. 0/10 Do NOT recommend.
Atmosphere: 1
Food: 1
Service: 1
Very busy location 2 regular people hustling hard in here. Keep up the hard work yall. Dont let others get ya down.
Atmosphere: 5
Food: 5
Service: 5
I was here picking up an online order within an hour of closing. There was only one staff member there, but she was working her tail off and doing a very good job. Shoutout to Austin (at least I think that was her name), you're doing great.
Food: 3
Service: 5
Just visited and the blonde hair lady is rude. I refuse to let someone's attitude ruin my day.
Atmosphere: 1
Service: 1
Restaurantji Recommends
The worst subway in America, not clean, disorganized and cannot take an order properly, and charge improperly! When you ask for the owners name they refuse to give it to you!
I had a horrible experience last night at this restaurant and honestly, I probably won't return to any Subway because of it.
I ordered through the app. My 10 year old son and I went to pick up the order. When we got to the store there was 1 person in line and 2 people sitting at tables waiting for their orders. The Manager was aggravated. I was never welcomed. I was just given a very short nod and "I have 12 tickets (as she brushed them with her hand) you are third if no one else walks in." I politely said ok, and my son and I went to a table, sat down, and proceeded to play on his phone together while we waited patiently for her and the other teen (?) that was working to make the order. We never said a word to anyone, just played on his phone to pass the time. We waited about 15 minutes and the young man called my name. We grabbed 2 bags of chips and I told them "I still need to pay for these, they weren't in the order." They were just going to let me walk out with them. The young man seemed bothered that I had asked to pay. After paying, my son and I both said thank you, and we went to the car. Once in the car, I realized we had left the chips on the counter so we went back in, grabbed them, said thank you again and went home. When we got home I opened the sandwiches and the veggie sub had some sauce on it that I hadn't ordered and some of the wrong veggies. I called the store to ask them to remake it. What I got was the worst customer service I have ever had in my life! I first spoke to the manager. She said I could either come back that night or come in the next day. I told her I havent eaten dinner I would like it tonight. She complained about how busy they were. She put the guy on the phone and told him to write down the order. I tried to relay what I wanted. We never finished because next thing I know he asked if I was the one sitting at the table and I started to say yes, with my son, but was cut off. The male started yelling at me saying I had checked the order at the table (I hadnt). The order was handed to me over the glass not at the table. He told me it was my fault for not checking the order. The manager then took the phone and was not only short, but wouldn't even let me explain what was going on. She proceeded to berate me and kept saying they were busy. I kept telling her calmly that I understood, but I really just wanted my sandwhich replaced, but she wouldn't listen only spoke over me. She nastily said they closed in 15 minutes (they close at 9 and this was at 8:25) they were swamped. Again, not my problem, I just wanted it replaced. She continued on and on and made me feel as though my son and I had done something wrong while at the store and that we were out of line for even placing an order. I said my husband was on the way & she very condescendingly says hope he is easier to deal with than you! What?! It was absolutely ridiculous rude & uncalled for. He arrived and was told there were 12 people in front of him "I'll make it when I want or you can come make it yourself" by the guy. He replied that he just wanted it remade. Absolutely horrible and disgusting customer service! They wouldn't even look at the receipt or the returned sandwhich. Disgusting people!
Atmosphere: 1
Food: 5
Service: 1
My wife ordered a veggie sub with mustard and set with my son as the older woman and younger man made our subs. She the returned home to find out hers had no mustard and a different sauce on it. She then called the restaurant to explain the sandwich was wrong. This was a to go order. The young man proceeds to tell my wife it was her fault for not checking the sandwich while at the store then the manager tells her the something as she took the phone from the young man. My wife told them I was on my way back to get it remade and the manager says hope he's easier to deal with then you and we close in 15 minutes. When I got there they were very every rude. I asked the young man to make my sandwich and was told it will be made when I get to it so I had to wait on 5 other customers for 1 veggie sub with mustard. Then when the manager came over and asked the issue I tried to explain only to be told I don't need you to show me receipts or the sub and was extremely rude. I started to get rude back as any human would. And just asked to have the sandwich remade. These two workers really need a class in customer service. I will not be returning to this store which I'm sure isn't an issue for this store but the experience left me very disappointed in the subway chain. I have never had an issue at this location and was honestly my favorite in the concord nc area. The manager did apologize as I was leaving for her actions and as I told her I was never upset just wanted things corrected. As I said above this was a very rude and disrespectful visit. The young man told me if I couldn't wait I could come make the shit myself. Never in my life even in the military traveling have I had such negative hospitality.
Atmosphere: 3
Food: 1
Service: 1
Both workers working today have nasty attitudes. I mean it’s clear as day yall racist but do you have to show it. Both of yall should be fired for being so rude to a paying customer who only asked for a little extra lettuce. The blonde haired one was the rudest.
Atmosphere: 1
Food: 1
Service: 1
This was absolutely the worst experience I have ever had.
Atmosphere: 1
Food: 1
Service: 1
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