TERRIBLE CUSTOMER SERVICE. I order through the tropical smoothie app for my food to be delivered to me at work. I got a notification that door dash will be delivering my food. Instead of the door dash person bringing the food up to the suite number I provided they decided to leave my food OUTSIDE on the floor took a picture of it sent it to me and left. By the time I go outside the food is GONE!! I called tropical smoothie and explain to them what happen and the manager stated that’s not her problem she gave the food to the driver so it’s up to door dash to give me my money back even though I didn’t order from door dash.. TERRIBLE CUSTOMER SERVICE!!!!
Atmosphere: 1
Food: 1
Service: 1
Cheri Howard
I literally had holes in my cup so as my drink began to melt the cup began to leak. They “checked” the cameras and did not see a hole and told me I was responsible. You just can’t pay for good customer service in todays time.
Atmosphere: 1
Food: 1
Service: 1
Kendrizzle
Customer service from most of the staff is bad. You will be ignored and have to disrupt them to get their attention. Then they’ll get mad at you for disrupting them. If they just acknowledged customers, we wouldn’t have to assert ourselves
Atmosphere: 3
Service: 1
Joyful Creations
We just left and got the best customer service from Alana! Thank you for ensuring my family's first time here was awesome.
maya rucker
The worst tropical smoothie there is!! My order is always made wrong and I’ve been waiting on a refund from the store owner AJ for 2 months now and he’s yet to refund me.
Jamy
This is a long standing favorite place for me. I discovered TSC years ago when I lived in Winston Salem and was delighted to find this location in Concord. The food and smoothies are consistently good. My personal favorite is the hummus and veggie wrap, Kale apple slaw, and mango smoothie with pomegranate. The customer service is also good. They were my go-to feel-good place after physical therapy.
\u0026 Inc.
I’ve been getting the same smoothie for many years now but as of late the taste has been really off. The fruit smoothies taste watered down and flat. No point in adding anything cuz it tastes artificial. It’s not what it used to be and that makes me very sad. I can no longer spend money on subpar beverage because they’ve either changed their supplier or made quality cuts and I’m not having that.
The Sweet Gal
It was almost closing & VickyV! Smoothies didn’t make it home 😉 thank you!
Louis L. (Louie)
On 3/20 I ordered Thai chicken salad which on the menu board was a price of $8.99. I was charged $9.29. Cashier said that the price in the register is the real price to charge. I said you're advertising $8.99. She wouldn't charge me the advertised price. She said if I gave her my number, the owner will contact me. I haven't received a call yet.
SINGING NURSE WENDY JOY
Disappointed they will not let you exchange for a different smoothie if the one you ordered is not to your liking.
Staff generally rude and inattentive. Wouldn’t recommend coming to this location if you want a good experience.
Takisha Johnson Benefield
I purchased a smoothie and it was decent, but not the best. I also purchased a açaí bowl… it was absolutely horrible!. This was my second attempt to try them because they are close to my home. The first time it was horrible for both the smoothie and bowl, and this time it was worse!. The fruit was old…They gave one tiny teaspoon of granola, the bananas were brown, berries were extremely hard and bitter with only about 2 to 3 berries,, and they barely put any coconut shavings. I will not be going back here to give them a third try. Horrible experiences!.
Atmosphere: 2
Food: 1
Service: 2
Julie Long
My smoothies are always delicious and nutritious. I never have to wait long and it’s a great lunch on the go!
Food: 5
suman chinni
Health lunch/ Dinner option.. Good Part is they started breakfast options too.. Eat healthy and Stay Healthy😀.
Atmosphere: 5
Food: 5
Service: 5
Latoya H.
Love getting a smoothie, smoothie bowl or açaí bowl from here. I recently had the “Bahama Mama” tropic bowl and it was really good, I had it two days in a row. Their wraps and flatbreads are good if you’re looking for a light, healthy snack or lunch.
TERRIBLE CUSTOMER SERVICE. I order through the tropical smoothie app for my food to be delivered to me at work. I got a notification that door dash will be delivering my food. Instead of the door dash person bringing the food up to the suite number I provided they decided to leave my food OUTSIDE on the floor took a picture of it sent it to me and left. By the time I go outside the food is GONE!! I called tropical smoothie and explain to them what happen and the manager stated that’s not her problem she gave the food to the driver so it’s up to door dash to give me my money back even though I didn’t order from door dash.. TERRIBLE CUSTOMER SERVICE!!!!
Atmosphere: 1
Food: 1
Service: 1
I literally had holes in my cup so as my drink began to melt the cup began to leak. They “checked” the cameras and did not see a hole and told me I was responsible. You just can’t pay for good customer service in todays time.
Atmosphere: 1
Food: 1
Service: 1
Customer service from most of the staff is bad. You will be ignored and have to disrupt them to get their attention. Then they’ll get mad at you for disrupting them. If they just acknowledged customers, we wouldn’t have to assert ourselves
Atmosphere: 3
Service: 1
We just left and got the best customer service from Alana! Thank you for ensuring my family's first time here was awesome.
The worst tropical smoothie there is!! My order is always made wrong and I’ve been waiting on a refund from the store owner AJ for 2 months now and he’s yet to refund me.
This is a long standing favorite place for me. I discovered TSC years ago when I lived in Winston Salem and was delighted to find this location in Concord. The food and smoothies are consistently good. My personal favorite is the hummus and veggie wrap, Kale apple slaw, and mango smoothie with pomegranate. The customer service is also good. They were my go-to feel-good place after physical therapy.
I’ve been getting the same smoothie for many years now but as of late the taste has been really off. The fruit smoothies taste watered down and flat. No point in adding anything cuz it tastes artificial. It’s not what it used to be and that makes me very sad. I can no longer spend money on subpar beverage because they’ve either changed their supplier or made quality cuts and I’m not having that.
It was almost closing & VickyV! Smoothies didn’t make it home 😉 thank you!
On 3/20 I ordered Thai chicken salad which on the menu board was a price of $8.99.
I was charged $9.29. Cashier said that the price in the register is the real price to charge. I said you're advertising $8.99. She wouldn't charge me the advertised price. She said if I gave her my number, the owner will contact me. I haven't received a call yet.
Disappointed they will not let you exchange for a different smoothie if the one you ordered is not to your liking.
Restaurantji Recommends
Staff generally rude and inattentive. Wouldn’t recommend coming to this location if you want a good experience.
I purchased a smoothie and it was decent, but not the best. I also purchased a açaí bowl… it was absolutely horrible!. This was my second attempt to try them because they are close to my home. The first time it was horrible for both the smoothie and bowl, and this time it was worse!. The fruit was old…They gave one tiny teaspoon of granola, the bananas were brown, berries were extremely hard and bitter with only about 2 to 3 berries,, and they barely put any coconut shavings. I will not be going back here to give them a third try. Horrible experiences!.
Atmosphere: 2
Food: 1
Service: 2
My smoothies are always delicious and nutritious. I never have to wait long and it’s a great lunch on the go!
Food: 5
Health lunch/ Dinner option.. Good Part is they started breakfast options too.. Eat healthy and Stay Healthy😀.
Atmosphere: 5
Food: 5
Service: 5
Love getting a smoothie, smoothie bowl or açaí bowl from here. I recently had the “Bahama Mama” tropic bowl and it was really good, I had it two days in a row. Their wraps and flatbreads are good if you’re looking for a light, healthy snack or lunch.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bacon Ranch
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