Sitting at the drive thru waiting for my morning coffee and all I hear is the cashier ladies yelling and swearing to the top of her lungs about getting a customer her refund. Just very unprofessional
Service: 1
shelby B
Used to get lattes from here but the taste is never consistent it’s either good or the espresso taste burnt, so I switched my order to a hot chocolate tried to get steamed milk instead of water went one day it was so good went the next day they put water instead of milk even tho milk was on the sticker order. So I changed my order to a frozen chocolate because you can’t mess that up because it’s made with milk but of course they find a way to mess it up my drink tasted like straight chemicals like I instantly spit it out came back to get a refund but since I did tap to pay and didn’t have my card they wouldn’t give me a refund and insisted on making me another drink and low and behold that one taste like chemicals too I’ve never had this bad of an experience
Atmosphere: 1
Food: 1
Service: 2
Jazmin Rangel
Took 15 min to get to the window to have to wait more because they don’t know what they are doing. We ended up not eating because we were going to be super late
Atmosphere: 1
Food: 1
Service: 1
Jessie Burke
Drive to another one! Don’t waste your time!
Atmosphere: 3
Food: 3
Service: 1
emily
never gets my order right. ever.
Marolyn Garo
This morning I ordered a latte with toasted white chocolate and coconut. I got a completely flavorless latte. Wait times are routinely quite high and honestly the drinks are so inconsistent and often wrong. This place seems to be struggling, but after two years of trying I don’t think I can justify spending my money here anymore. Order at your own risk.
Tiffani Freeman
Honestly I hate being that person, but I am so tired of waiting in line for 10-15 min, paying for my order, and my cup barely being half way full. I’m paying for a medium or large cup, and I’m not even getting what I’m paying for. It’s ridiculous. As soon as I pull out of the drive thru, I can feel my cup is barely full. What are we even paying for?! At least Starbucks fills our cups up all the way and I get what I pay for. Come on!!!!! I’ve literally not taken a sip out of my cup. Don’t go to this Dunkin unless you wanna get a half filled coffee. People are nice but give me a full cup please! I basically pay for a large and get a medium.
Barb Ramey
Always love their coffee and donuts. Only issue was staff in a rush and not getting the lid on the hot coffee right. It popped when handing it to me and got on both of us.
Atmosphere: 5
Food: 5
Service: 4
MzVicky
I ordered at the drive thru. Then when I got the window to pay, they asked me again what I wanted. The cashier didn’t apologize or nothing. I Ordered a hot coffee. Coffee was cold. You can’t tell me they didn’t know this. I asked them did they know the coffee was cold and she said no. She don’t offer to make me another one or anything. Once again no apology. I paid and took it home and heated in the microwave. This seems to be a trend with DD. I’m not sure if the ones they’re hiring don’t care about the customer but I won’t go back to this DD. I was so disappointed.
Atmosphere: 3
Food: 2
Service: 2
Chris Blackburn
This location has become terrible. The service is always extremely slow. The staff are usually unfriendly and seem bothered to talk to customers. Today was exceptionally slow as we waited 20 minutes to make it to the service window only to be asked if we had cash as the card reader was down. Really?! They waited until each customer pulled to the window to tell them this! No one had common sense to send someone out to the line of cars and let people know? At least let people know at the speaker when they pulled up to order! I know it’s hard to find people to work nowadays but good grief. Why do these places always start out good and continually go down hill ?!
Honestly, I really hate to give such a horrible review, but I have tried multiple times to return hoping things would get better, only to find the service is still awful. I pre-ordered a hot coffee and end up waiting in line for over 30 min in line to get handed a cold cup with coffee spilled all over the outside of it. This has happened several times. I have also received cold cups with about 1/2 tsp of coffee grounds in the cup. I believe there are some staff members that are trying to to take up the slack for some that may not be able to keep up with the demand and the manager needs to possibly reevaluate the staff. There is one particular male that I have noticed that seems to be unable to keep up with the demand.
Atmosphere: 1
Food: 1
Service: 1
Caroline Suzanne
It's always a good drink when I go to this one.Even if it's a line , the drinks is always one hundred
Steven Faust
Donuts aren't fresh they have that two day old texture to them. Done with Dunkin donuts
Atmosphere: 2
Food: 1
Service: 1
Kendall Hurley
Kassidy great and conversational, she always makes my drink great, she’s really nice, and speedy with her work.
When she isn’t here though, my experience usually isn’t great because the line goes incredibly slow, and my drink always is almost completely full of ice, like I’m paying $4 for almost only ice
Atmosphere: 1
Food: 3
Service: 3
Mateo Wallace
Waited over 20 minutes in the drive thru for 3 vehicles ahead of us. When we finally got to the window, the pregnant associate didn’t offer an apology or explanation. When I commented on the wait she said “we make all our food fresh”. Highly disappointed with this location and won’t return.
Sitting at the drive thru waiting for my morning coffee and all I hear is the cashier ladies yelling and swearing to the top of her lungs about getting a customer her refund. Just very unprofessional
Service: 1
Used to get lattes from here but the taste is never consistent it’s either good or the espresso taste burnt, so I switched my order to a hot chocolate tried to get steamed milk instead of water went one day it was so good went the next day they put water instead of milk even tho milk was on the sticker order. So I changed my order to a frozen chocolate because you can’t mess that up because it’s made with milk but of course they find a way to mess it up my drink tasted like straight chemicals like I instantly spit it out came back to get a refund but since I did tap to pay and didn’t have my card they wouldn’t give me a refund and insisted on making me another drink and low and behold that one taste like chemicals too I’ve never had this bad of an experience
Atmosphere: 1
Food: 1
Service: 2
Took 15 min to get to the window to have to wait more because they don’t know what they are doing. We ended up not eating because we were going to be super late
Atmosphere: 1
Food: 1
Service: 1
Drive to another one! Don’t waste your time!
Atmosphere: 3
Food: 3
Service: 1
never gets my order right. ever.
This morning I ordered a latte with toasted white chocolate and coconut. I got a completely flavorless latte. Wait times are routinely quite high and honestly the drinks are so inconsistent and often wrong. This place seems to be struggling, but after two years of trying I don’t think I can justify spending my money here anymore. Order at your own risk.
Honestly I hate being that person, but I am so tired of waiting in line for 10-15 min, paying for my order, and my cup barely being half way full. I’m paying for a medium or large cup, and I’m not even getting what I’m paying for. It’s ridiculous. As soon as I pull out of the drive thru, I can feel my cup is barely full. What are we even paying for?! At least Starbucks fills our cups up all the way and I get what I pay for. Come on!!!!! I’ve literally not taken a sip out of my cup. Don’t go to this Dunkin unless you wanna get a half filled coffee. People are nice but give me a full cup please! I basically pay for a large and get a medium.
Always love their coffee and donuts. Only issue was staff in a rush and not getting the lid on the hot coffee right. It popped when handing it to me and got on both of us.
Atmosphere: 5
Food: 5
Service: 4
I ordered at the drive thru. Then when I got the window to pay, they asked me again what I wanted. The cashier didn’t apologize or nothing. I Ordered a hot coffee. Coffee was cold. You can’t tell me they didn’t know this. I asked them did they know the coffee was cold and she said no. She don’t offer to make me another one or anything. Once again no apology. I paid and took it home and heated in the microwave. This seems to be a trend with DD. I’m not sure if the ones they’re hiring don’t care about the customer but I won’t go back to this DD. I was so disappointed.
Atmosphere: 3
Food: 2
Service: 2
This location has become terrible. The service is always extremely slow. The staff are usually unfriendly and seem bothered to talk to customers.
Today was exceptionally slow as we waited 20 minutes to make it to the service window only to be asked if we had cash as the card reader was down. Really?! They waited until each customer pulled to the window to tell them this! No one had common sense to send someone out to the line of cars and let people know? At least let people know at the speaker when they pulled up to order!
I know it’s hard to find people to work nowadays but good grief. Why do these places always start out good and continually go down hill ?!
Service: 1
Restaurantji Recommends
Honestly, I really hate to give such a horrible review, but I have tried multiple times to return hoping things would get better, only to find the service is still awful. I pre-ordered a hot coffee and end up waiting in line for over 30 min in line to get handed a cold cup with coffee spilled all over the outside of it. This has happened several times. I have also received cold cups with about 1/2 tsp of coffee grounds in the cup. I believe there are some staff members that are trying to to take up the slack for some that may not be able to keep up with the demand and the manager needs to possibly reevaluate the staff. There is one particular male that I have noticed that seems to be unable to keep up with the demand.
Atmosphere: 1
Food: 1
Service: 1
It's always a good drink when I go to this one.Even if it's a line , the drinks is always one hundred
Donuts aren't fresh they have that two day old texture to them. Done with Dunkin donuts
Atmosphere: 2
Food: 1
Service: 1
Kassidy great and conversational, she always makes my drink great, she’s really nice, and speedy with her work.
When she isn’t here though, my experience usually isn’t great because the line goes incredibly slow, and my drink always is almost completely full of ice, like I’m paying $4 for almost only ice
Atmosphere: 1
Food: 3
Service: 3
Waited over 20 minutes in the drive thru for 3 vehicles ahead of us. When we finally got to the window, the pregnant associate didn’t offer an apology or explanation. When I commented on the wait she said “we make all our food fresh”. Highly disappointed with this location and won’t return.
Atmosphere: 1
Food: 1
Service: 1
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