McDonald's

$ • Fast Food, Burgers, Coffee Shops

Hours:
1726 W Cumberland St, Dunn
(910) 892-5553

About McDonald's

McDonald's is a clean restaurant with a large play area and friendly staff. The parking is convenient with many handicap spots available. Customers appreciate the kind employees who ensure that food is cooked well. Despite occasional issues with food freshness, the service is generally excellent. Some customers enjoy the friendly and efficient cashier service provided by staff members like Helen, Crystal, Robbin, and Matthew. However, there are occasional misunderstandings with orders, such as receiving the wrong meal or soggy fries, and delays in service. For example, a customer waiting over 13 minutes at the window received incorrect food, and attempts to resolve the issue with management were met with limited options. Customers also note that organization can be lacking, with some confusion about orders and long wait times. One staff member, Valyn, was praised for handling a busy situation professionally and kindly. The restaurant sometimes struggles with staff awareness, especially at the cash registers, leading to customers feeling ignored while waiting to order. Overall, McDonald's offers a pleasant experience for families and individuals, but improvements in order accuracy, customer service, and staff organization could enhance the visit.

Customers' Favorites

McDonald's Reviews

3.1
265 ratings
Restaurantji Rating
5
36%
4
15%
3
9%
2
8%
1
32%
Food
3.3
Atmosphere
3.5
Service
3.3

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Restaurantji Rating

I am a 4 year Navy Vietnam vet and asked for the veteran discount. The cashier asked for my VA I D card. I do not have a VA ID card because I did not retire from the military and do not get any services from the VA. I do have it on my drivers license that I had to prove to DMV but that was not acceptable.
Was told it had to be a VA card.
Looks like I made 2 trips to McDonalds today!

Early to get there and waited to order
Got a very polite n helpful manager lady
But the food...... oh my how awful, the buns in the egg McMuffin we’re burnt and the cheese had been thrown on I guess because most of it was on the outside of the bread and stuck to the paper
But the Sausage gravy n biscuits were a total disaster
No meat in the gravy at all, wasn’t hit, spongy bread snd very little gravy to boot
Husband couldn’t even eat it
Only the coffee...read full review

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Hours

Monday 6AM - 11PM
Tuesday 6AM - 11PM
Wednesday 6AM - 11PM
Thursday 6AM - 11PM
Friday Open 24 hours
Saturday Open 24 hours
Sunday 4AM - 11PM
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