McDonald's

Name: McDonald's
Address: 1726 W Cumberland St, Dunn, North Carolina, 28334, US
Telephone: (910) 892-5553
Price range: $
Rating: 3.2

$ • Fast Food, Burgers, Coffee Shops

Hours:
1726 W Cumberland St, Dunn
(910) 892-5553

Menu Order Online

About McDonald's

McDonald's is a clean restaurant with a large play area and friendly staff. The parking is convenient with many handicap spots available. Customers appreciate the kind employees who ensure that food is cooked well. Despite occasional issues with food freshness, the service is generally excellent. Some customers enjoy the friendly and efficient cashier service provided by staff members like Helen, Crystal, Robbin, and Matthew. However, there are occasional misunderstandings with orders, such as receiving the wrong meal or soggy fries, and delays in service. For example, a customer waiting over 13 minutes at the window received incorrect food, and attempts to resolve the issue with management were met with limited options. Customers also note that organization can be lacking, with some confusion about orders and long wait times. One staff member, Valyn, was praised for handling a busy situation professionally and kindly. The restaurant sometimes struggles with staff awareness, especially at the cash registers, leading to customers feeling ignored while waiting to order. Overall, McDonald's offers a pleasant experience for families and individuals, but improvements in order accuracy, customer service, and staff organization could enhance the visit.