Good food compared to some McDonald's..I would eat there again.
Sandie Workman
Terrible attitudes, no attention to order accuracy, food always served cold, worst tea makers in ALL of NC...If this is a consistent issue....why not fire all the managers and start over? This is a systemic management issue that rolls down to even the newest employee.
If the managers aren't being held accountable and neither is the staff...do you really expect people to WANT to eat here? I'm not really surprised though...the whole company seems to not care about customer service.
Keep doing things the way you have...I've seen McDonald's get closed down before...hopefully corporate will pull their franchise and a decent restaurant can come into Elizabethtown...show you guys what good food and food service looks like. Clearly the people working there have no concept of that.
Sandie W.
I wouldn't tell people I'm a manager at this store if it were me. Three visits since moving back to the area and ALL of them had major issues. They do not care. But, this is a management problem that isn't going to be fixed without cleaning out the poorly trained crew and replace with people who realize that the customers like their food hot, correct, and without an attitude. They get away with this level of indifference because the higher ups don't care either. Where else is everyone going to go? Like the other ones around here....they weren't all that great before COVID....and they haven't gotten better. But, we all know that. They aren't going anywhere, so we just keep putting up with it.
Juakeia Jones
The young folks running things on last Friday.... Top notch. Excellent customer service. I wanted to poach them to hire myself. But I didn't want to stop their flow. Great job y'all!! 💪🎉
Daniel West
Went by here for lunch on 23 May 2025 at around 11 at the start of lunch. Pulled up to the outside drive through lane and was greeted with “Mobile App?!?!” LOUDLY… I began telling the lady my order in which she was EXTREMELY RUDE. I used a discount code for the app in which they never applied and charged me full price for my order.. to make matters worse they got it wrong! (On me for not checking but only had 30 mins for lunch). Later that day I had the WORST stomach pain and ended up getting sick from this food. Probably because the sanitation is horrible. Corporate needs to look into this location.
Brian K Smith
It's McDonald's! What do you expect. Kiosk generation
R. I.N.
remade my sandwich incorrectly 4 times
L Jovanovich
Why does Google say you open at 5:00 a.m, your app let's me place and order at 5:20 a m. Only for me to get there at 5:30 on my way to work and the person at the speaker tells me that y'all don't open till 6:00? Then y'all give yourself 5 business days to credit my money back to my account and my rewards points I used with my order still aren't replaced. If you are not open an app order should never be able to be placed. No other fast food restaurants let that happen.
Matthew Moss
They were slammed, my order was messed up, no hesitation to fix and very appologetic.
Tori Highsmith
Hot, fresh, and fast. The great customer service experience was incentive. Greeted with nothing but smiles.
Restaurant did not open on time. Zero customer service skills at our visit this morning.
Becky Lapine
I ordered a burrito at McDonald's at Elizabethtown North Carolina on poplar Street I open up my one sausage burrito and it ripped and it sticks to the wrapper
Joshua Allen
Great service, manager was fantastic and took care of the ball team. Best experience we've had here in years.
Brian Livengood
Very busy location.But crew was fast, and the order was correct .
Good food compared to some McDonald's..I would eat there again.
Terrible attitudes, no attention to order accuracy, food always served cold, worst tea makers in ALL of NC...If this is a consistent issue....why not fire all the managers and start over? This is a systemic management issue that rolls down to even the newest employee. If the managers aren't being held accountable and neither is the staff...do you really expect people to WANT to eat here? I'm not really surprised though...the whole company seems to not care about customer service. Keep doing things the way you have...I've seen McDonald's get closed down before...hopefully corporate will pull their franchise and a decent restaurant can come into Elizabethtown...show you guys what good food and food service looks like. Clearly the people working there have no concept of that.
I wouldn't tell people I'm a manager at this store if it were me. Three visits since moving back to the area and ALL of them had major issues. They do not care. But, this is a management problem that isn't going to be fixed without cleaning out the poorly trained crew and replace with people who realize that the customers like their food hot, correct, and without an attitude. They get away with this level of indifference because the higher ups don't care either. Where else is everyone going to go? Like the other ones around here....they weren't all that great before COVID....and they haven't gotten better. But, we all know that. They aren't going anywhere, so we just keep putting up with it.
The young folks running things on last Friday.... Top notch. Excellent customer service. I wanted to poach them to hire myself. But I didn't want to stop their flow. Great job y'all!! 💪🎉
Went by here for lunch on 23 May 2025 at around 11 at the start of lunch. Pulled up to the outside drive through lane and was greeted with “Mobile App?!?!” LOUDLY… I began telling the lady my order in which she was EXTREMELY RUDE. I used a discount code for the app in which they never applied and charged me full price for my order.. to make matters worse they got it wrong! (On me for not checking but only had 30 mins for lunch). Later that day I had the WORST stomach pain and ended up getting sick from this food. Probably because the sanitation is horrible. Corporate needs to look into this location.
It's McDonald's! What do you expect. Kiosk generation
remade my sandwich incorrectly 4 times
Why does Google say you open at 5:00 a.m, your app let's me place and order at 5:20 a m. Only for me to get there at 5:30 on my way to work and the person at the speaker tells me that y'all don't open till 6:00? Then y'all give yourself 5 business days to credit my money back to my account and my rewards points I used with my order still aren't replaced. If you are not open an app order should never be able to be placed. No other fast food restaurants let that happen.
They were slammed, my order was messed up, no hesitation to fix and very appologetic.
Hot, fresh, and fast. The great customer service experience was incentive. Greeted with nothing but smiles.
Restaurantji Recommends
My fav!
Restaurant did not open on time. Zero customer service skills at our visit this morning.
I ordered a burrito at McDonald's at Elizabethtown North Carolina on poplar Street I open up my one sausage burrito and it ripped and it sticks to the wrapper
Great service, manager was fantastic and took care of the ball team. Best experience we've had here in years.
Very busy location.But crew was fast, and the order was correct .
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