Wendy's

594 Jackson Road, Erwin
(910) 891-1163

Recent Reviews

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HARLEM 4LIFE

THEY SELL FAKE FOOD...ESPECIALLY THE CHICKEN SANDWICH 🥪 🤢🤮ZOOM IN ON MY PICTURE...FOOD DON'T HAVE LAYERS ,IT SUPPOSE 2 HAVE JUST 1 PEACE OF MEAT...NOT LAYERS..🤢🤢🤢

Atmosphere: 3

Food: 1

Service: 3

Tina Baker-Jackson

Food is always good, inside is usually filthy behind the counter but as long as your going through the drive through and don’t see it you wil be fine.

Dustin Collins

15 almost 20 minute wait on a large 4 piece chicken tender meal and a lemonade on a Sunday morning while whatever rush you may think I could've been waiting through was still at church, definitely could've shaved off a couple minutes because by the time it got out to me it was burnt to hell.

Food: 1

Service: 1

jsb77796

Wrong food, rude employees, waited 20 minutes for food, ridiculous restaurant

Tracy O.

Honestly… this was just awful. I’m simply not going to write a book. I had to go back to get my order correct. They were nice enough to fix my order. But the food is clearly mediocre. Room temperature. Except for the fries I had them make fresh. SO SLOW. I remember going to Wendy’s growing up… always a good memory. I guess everything is going up in flames these days.

Atmosphere: 1

Food: 2

Service: 3

Frank Doolin

First cold out of the year 9 o’clock Wendys is out of chili somebody’s not thinking ahead for sure

Jennifer Valadez

If I could give zero stars I would. For the past 3 trips I have been here it's been a conplet let down. Im a fan of the bake potatoes and there chill. Well It seems as every time I go they are out of one or the other.

Well I tried again tonight and guess what!? They were out of the chill the main thing I stopped for. I sate in the drive thur for a good 10 minutes waiting. Just to cancel and get an adtud from the working in the drive though because I wanted to cancel the order. And the truth be told they just didn't want to make any. They definitely could do better!

Christian Fowler

They treat me good here!

Atmosphere: 5

Food: 5

Service: 5

Cierra Steiner

This isn’t my usual Wendy’s that I go to and I’d honestly give this location zero stars if I could. The burger was cold, the fries were rock hard and the only thing that they got right was my soda.

Atmosphere: 1

Food: 1

Service: 1

Donna

The music was to loud in the dining room! They need to turn it down some other than that the restaurant was nice.

Atmosphere: 4

Food: 5

Service: 5

Kayla Dorrell

If I could give zero stars, I would. Unfortunately, 1 star is the minimum. Every visit has been a letdown. The food is never made correctly I always specify no cheese, yet it consistently arrives covered in it. Attention to customer requests seems nonexistent.

Service also deserves a single star. The drive through attendants are either yelling, distracted, or blatantly rude. Their attitude gives off the impression that they couldn’t care less about the customer to the point where you question whether your food is handled with basic respect.

I genuinely feel sorry for anyone who might have a physical, mental, or age related condition, as the lack of patience and professionalism here could easily make them targets of the same unacceptable behavior.

This location needs serious retraining in both food preparation and customer service. Until then, I strongly recommend avoiding it.

Atmosphere: 1

Food: 1

Service: 1

Custom Diecast

Everyone behind me got their food, while I waited. Apparently they just forgot about my order. Won't visit again.Also, hubby had to kill a roach in the dinning room. Blah!

Atmosphere: 2

Food: 3

Service: 3

Ayden Bostwick

If I could give 0 stars I definitely would. Waited over 5 minutes with nobody else in line just to order, then when I did order, I got the WRONG order. There’s NO way you can confuse the word chocolate for vanilla unless you just don’t care about your job or are deaf, which she was definitely not. (Else I would’ve understood) but to blatantly give the wrong order, and to take your time getting to your customers is NOT how a restaurant should be run. Never coming back, which is disappointing due to how much I like this chain and live closest to this store, the extra miles will be worth it however 🤷🏻‍♂️ don’t waste your time here

Atmosphere: 1

Food: 2

Service: 1

Johnnie Wells

Restrooms were very clean
Paula our cashier was very friendly. Made sure everything on our order was how we liked it. Customer service at its finest.

Atmosphere: 5

Food: 5

Service: 5

Still Here

I ordered a Jr bacon cheeseburger biggie bag and asked for added onion and my bacon on the side not on the burger.

When I looked at the receipt at my table the woman had charged me an additional $1.50 for bacon!
How crazy is that I didn't get extra bacon!

When I went back to the counter she was not happy she had to ask her manager to refund the money and the manager wasn't to nice about it either but they did refund it back to my card. Now when I get back to my food it's all cold :⁠-⁠(
Just not a good experience.

Atmosphere: 4

Food: 3

Service: 2

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