Cold Stone Creamery

The current stars this location has is from past years I ordered a cake for my daughter's birthday they make you prepay for the cake. Spent $37 for that cake only to find that they spelled my daughter's name wrong, the cake was plain had blue lettering instead of the design and color I asked for. The team wasn't willing to help me the manager wasn't there talked to her via text was told they would refund me $5 since I didn't bring the cake back told them my daughter was home already and I wasn't coming all the way back to fort liberty the service at this location has changed do not order cakes from this location the handwriting on my daughter cake looks like a kindergartner wrote it people have to be made accountable for good customer service if I could give "0" stars I would

Atmosphere: 1

Food: 1

Service: 1

We came in at 945 for our son's birthday, because our dinner ran later than expected, and we were approached at the counter and told they had already cleaned the counter where they prepare the specialty ice creams so we would only be able to get basic scoops and toppings or smoothies only. This ruined the birthday dessert my son was looking for all day. I understand cleaning up before closing, but if a customer comes in before the door is locked, you are supposed to take care of them and their order. I have worked in food and other businesses that service the public, yes it's frustrating because you want to go home, but it's your job and the hours were stated you are open til 1000. Not to mention, we were going to get our order to go. The cold stone in Fayetteville and hope mills have never been rude like this one.

Service: 1

Very nice

Atmosphere: 5

Food: 5

Service: 5

Cassidy with the short hair was really funny and helped us with our confusing order ☝?

Atmosphere: 5

Food: 5

Service: 5

If u want some ice bussiness then this place for u an amazing service as well Cassidy (the bald one) was very kind easy talk too an makes best ice cream def will see me again

Atmosphere: 5

Food: 5

Service: 5

Almost every time we have gone here our order is wrong. I usually never even say anything when it gets messed up, but this time we both asked for cones and instead my husband was given his in a waffle bowl and mine in a regular bowl.The girl who is always there, I assume manager, did offer to fix it but just came off rude by saying “he already has a cone” even though he repeated himself 3 times ordering saying a cone not a bowl (because this happens everytime). The ice cream itself is always good, just could use a little better customer service.

I came into Cold Stone Sunday night and my experience was so subpar. I’m assuming this was the night shift manager w/ a low cut hair style, that decided not to help the other staff as the line was to the door. As a manager of a nearby business myself, I feel this was a horrible example of leadership. I thanked the young man who helped me even though he looked to be so stressed and as if he were even new.

Atmosphere: 2

Food: 5

Service: 3

I moved here 1.5 years ago. I love coldstone and always get an Everybody’s size for my family. I want to say they charged between $12-15. It was the best coldstone I have been to price wise and friendliness of the staff! Always good portions. However, I was really disappointed today getting an Everybody’s size and paid $24. The price has gone up $10 in a year and a half? Not to mention I have looked at other cold stones around, Fayetteville, southern pines, apex, and they all charge between $20-$22. I’m sad to see the one supplying the base has become the most expensive around.

Atmosphere: 5

Food: 3

Service: 5

The gentleman who served us was very polite and patient. The ice cream was delicious, and the add ons were fresh.

The gentleman who served us was very polite and patient. The ice cream was delicious, and the add ons were fresh.

A great refreshing treat on a hot day.

Hands down the best cold stone I've been to in any state. The manager and employees are amazing, they always remember my daughters order which makes her day. (Sorbet) The store is always fresh and clean and the staff are always courteous and friendly! I definitely recommend this location!

Atmosphere: 1

Service: 1

I don’t know the guys name that was working when I went but it was around 6 on a Monday afternoon, and he’s usually the one working when I tend to go. But he is WONDERFUL. He’s literally so nice and so sweet and I will not go to another cold stone just because of him. The facility here is nice and the workers are incredible and the manager does a fantastic job! I tried to leave and ICE comment but couldn’t find a way so figured a google review would work as well until I figure out how to do the ice comment lol. My kid and I love it here though! Will not go anywhere else for ice cream

Just awesomeness!

So, I do appreciate for the willingness to fulfill our order even tho their was a mix up on times for us to pick up our ice cream (we ordered from the website for pick up). The gentleman who acknowledged us and gathered our order was nice. However, the female that worked there did not say anything when we walked in and stood at the, "online order" counter. She was closet to me and never acknowledged us as we stood there, didn't greet us didn't excuse the delay in service.. NOTHING. The busiest worker was the one that came over to make sure we were taken care of. Grant it, it was Sunday at 4:30p and it was busy. But to just take time out to say, Hey we will be with you shortly would have made a huge difference. We waited about 10 minutes before we were even spoken to. The only reason why we waited was because I had already paid for the ice cream. On another note, if you do order online I recommend you don't tip until after you receive your ice cream. I made that mistake of tipping before and well...... you read my experience.