Boone Thai Restaurant

553 Highlands Rd, Franklin
(828) 524-1111

Recent Reviews

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Joan Joppie

We really enjoy this place and have been a few times now. No question that we will be back and recommend it. Only negative was that one of our party was looking forward to some type of Asian beer but they did not have their liquor license renewed yet so she could not get it.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fresh Spring Rolls, Shrimp Pad Thai

Kendall Warman

We have been coming here for years and understand the food takes a while to cook/prepare the food. However, we were waiting well over an hour for our food and had to take it togo. We sat there and watched multiple togo orders go out the door and people that were just sat, getting their appetizers (it took over 30 minutes to get our appetizers). And yes I know some people called it in but there were some that came in to order and left with food before we did. The young male that was waiting on us was extremely rude and when I tried explaining this to him he rudely handed me the food and then told us if we had a problem with it then don’t come back! Definitely not how you talk to people. The whole situation could have been avoided if he would have communicated with us and not been rude and deliberately avoiding our table. Honestly it was like he forgot to put our order in and his way of handling it was avoiding us altogether.

Service: 1

Anna H

Vegetarians and vegans - stay clear of this place! At first glance, the restaurant looks very veg friendly, especially with the amount of tofu options, but the chef makes everything on the menu with chicken powder and apparently there is no option for it to be removed. Ended up leaving without food. Very disappointing.

Food: 1

Service: 2

Keith Barham

I enjoy getting take out food here. There are plenty of options and they are well packaged to survive the ride home and arrive hot.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Basil Rolls

Amanda Bingham

So good! Clean, friendly, outstanding atmosphere, staff is always excellent.

Atmosphere: 5

Food: 5

Service: 5

heather ratliff

Food is awesome every time. Super friendly staff. Only draw back is very busy with take outs on Saturday nights. Be sure to place your order before you are hungry. Up to an hour before it’s ready.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Thai Basil Chicken, Basil Rolls

Ginnifer Crawford

My favorite Thai restaurant of 10 years now. Fresh cooked to order with authentic flavor.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fresh Spring Rolls, Green Curry, Basil Rolls, Seafood, Rolls, Shrimp Pad Thai, Phad Ped Chicken

Jesse Ruiz

This place SUCKS! My wife took me to this restaurant because it was my birthday and we rececently purchased home in the area and wanted to experience the local restaurant. What a mistake. Two local high school/ college girls took our our order and brought our apps 30-minutes later. The drinks 20 minutes. After 45-minutes we still have not received our soup. So we had to walk out. NEVER AGAIN.I9

Atmosphere: 1

Food: 1

Service: 1

Jules Videau

Will certainly return.

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Thai Basil Chicken, Basil Rolls

LM Toad

This restaurant has gotten too unpredictable to eat at. My family arrived at 8pm , 1 hour before closing according to their hours. Drove all the way to Franklin just to eat there. Was told they had decided to close early and they couldn't seat us. Very rude. This is the second time we've gone during their normal hours only to be told they weren't serving. This place used to be amazing. But now you can't trust them to ever be open and actually serving food.

Atmosphere: 1

Service: 1

Kartrina Riefler

PLEASE, PLEASE, PLEASE!! DO NOT EAT HERE! You will regret it. We have eaten here several times in the past and it used to be (a few years ago) our favorite Thai. Now, it's horrible. We didn't pay much attention when we were first seated, expecting it to be like it was a few years ago. Well, while we were waiting we started looking around and the place was filthy. Carpet so dirty you can't tell what color it's supposed to be. Hard floors with spills and filth and nasty all over. Grease trails coming out of the kitchen. The scrawny nasty looking waitress was taking money and serving food without washing hands in between. Not that it would have mattered the soap dispenser was not working and they have 1 bathroom for both men and women. Yuck. We didn't know this until too late and husband ended up very sick. She was playing with her hair and who knows what else. So if you want to eat from her poopy hands, go ahead. Menu was very confusing as it had been written over multiple times and sticky notes sticking to it. We just turned to the page we needed to order from and tried to figure things out. They were also out of items. Come to find out they are scamming people left and right. They have MASSIVELY increased prices, even far above what we pay in our other state where living cost is extremely high compared to here. Husband's dish was clearly marked $10.50. Plus an upcharge of $1.50. Mine was a cup of soup for $4.50. We got water to drink. We aren't poor or cheap, this is just what we wanted. You add it up. When we got to the register to pay, the bill was over $23. Not sure about you but when I went to school, that didn't add up. When we brought this to the attention of our waitress, she turned into an evil goul. With flashing eyes and very mean attitude. Then her boyfriend came over to back her. They were trying to tell us that they had increased prices and kept pointing to a piece of paper taped to the register area facing the cashier, that no customer has access to. I explained to them that you can't advertise one price and charge another. They then "threatened" to call the owner. I laughed and asked them to please go get the owner. Well that was just as bad. The owner came out and was trying to justify everything by saying the waitress was supposed to point out that there was a price increase but I was expected to choose my meal without knowing exactly what the new price. I explained to her that it was illegal to do that. She kept saying that they hadn't got all the menus changed yet, but still expected us to pay the "new"price. We told them no. The waitress was so angry by this time she was spitting fire. She was hateful and snarkly said "I'll pay the difference" Imagine her shock when we took her up on it. She truly did not expect that. But we were not paying it. We were going to pay the advertised price. She then struggled to add everything up and still managed to overcharge us but by then we were so fed up with the whole situation we paid and left. Never again will we step foot in that place.

Atmosphere: 1

Food: 2

Service: 1

Drew Reeder

Good was decent. Customer service was ok. It would be nice if they didn’t frequently close for weeks on end.

Atmosphere: 1

Food: 4

Service: 3

Recommended dishes: Fresh Spring Rolls, Green Curry, Combo Fried Rice, House Egg Rolls

Heath Hunt

First customers in a 5pm, took 40 mins to get food. I've made better pad thai at home. Absolutely no flavor. Gf got pad see ew and it tasted like chicken noodle soup from a can.

Elvira Guzmán

Good food

Paul Simpson

Food is fresh and delicious but because of the shortage of help, service was slow. It's worth the wait.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Black Pepper Garlic Chicken

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