Sugar Grinders Creamery and Bakery

Great service, most delicious ice cream, additional cookies, desserts that look divine, AMAZING EVERYTHING ❣️❣️❣️

I’ve visited Sugar Grinders multiple times due to its convenient location, but unfortunately, the service has consistently fallen short. On my most recent visit, I walked past multiple employees without being acknowledged. It took a full eight minutes if not longer before anyone greeted us and even then, there was no apology/acknowledgement of the delay. Both employees looked at me with stale faces multiple times. You would think I was bothering them for simply stopping by and giving them business. In an establishment where you’d think you’d receive southern hospitality, I received nothing short of a cold shoulder.

I brought a friend from out of town, eager to showcase a local business, but we were both highly disappointed! My guest found the lack of acknowledgment and poor service offensive, and I left so irritated that I no longer wanted to purchase anything. I’ll also note that it was not busy. My guest and I were the only ones in line, while the owner was literally 2 feet behind me chatting it up with 3 guest that had already been served.

While the sweet treats are mediocre at best, the poor service truly overshadows any reason to return. I hope the owner takes note and makes improvements to ensure every customer feels valued and welcomed.

Until then, I will not be visiting again. I’ll do myself a favor and make the commute to Wake Forest or Raleigh before I step foot in Sugar Grinders again. With service like that, in this economy, I wish this business the best of luck.

Atmosphere: 2

Food: 1

Service: 1

We had the praline ice cream and carrot cake. It was absolutely delicious! Friendly environment, atmosphere. Highly recommend!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Chip Cookie, Pound Cake, Birthday Cake Ice Cream, Chocolate Ice Cream, Cupcakes and Cookies, Cookies and Creme Ice Cream, Cherry Cheesecake, Chocolate Chocolate Cake, Rainbow Sherbert

The BEST cookies and amazing frosted lemon cake. They put a lot of love in their baked goods. Superior quality.
The staff are wonderful.

Atmosphere: 5

Food: 5

Service: 5

I have had a wonderful experience with every visit. Everyone is so friendly and inviting.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Chip Cookie, Pound Cake, Birthday Cake Ice Cream, Chocolate Ice Cream, Cupcakes and Cookies, Cookies and Creme Ice Cream, Cherry Cheesecake, Chocolate Chocolate Cake, Rainbow Sherbert

I love sugar grinders it’s such a great atmosphere and place to enjoy your family time. The staff are amazing and i wouldn’t expect nothing less from them they are amazing and overall I love it there!

Atmosphere: 5

Food: 5

Service: 5

Strawberry cheesecake was delicious!
⭐️⭐️⭐️⭐️⭐️

Food: 5

What a fantastic place. The cakes cookies and pastries are all hand made and taste delicious. The women who run the place are amazing

Atmosphere: 5

Food: 5

Service: 5

UPDATE: I went back again… OH MY GOODNESS!!! The brown sugar pound cake… (fake faint) was so delicious that I turned around and purchased more before I left the bakery. This mommy & daughter dynamic duo are awesome!!! I’m definitely returning. Especially with the holidays coming up. I can’t wait to see what flavors they have. RUN TO THIS BAKERY & try some of everything!!!
1st visit: I love this bakery. The staff was very helpful & attentive. Gave recommendations on the cookies, etc. She showed us pics of cakes & cupcakes that she designed. The cookies were delicious. My grandson enjoyed the ice cream. I can’t wait to go back & try their toffee cookies & some pound cake.

Parking: They offer free street parking & parking across the street.

Kid-friendliness: They have ice cream, of course it’s kid friendly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Chip Cookie, Pound Cake, Cupcakes and Cookies

The food looked great, the peach cobbler pound cake was a 4/10 I doubt I'd get it again. The cookies looked like a real winner though. The service was less than decent. The lady behind the counter was kind of short tempered and short spoken. No upsell or assistance offered. I asked myself how the peach cobbler pound cake was and got a shoulder shrug and it's good for a reply. I wanted to look into more items but I also didn't have time to continue inquiring with an already irritated employee. I respect my elders so I just let it go, bought the slice and slid on my way. I'll probably not go back but I like the idea and hope I just had a one off experience.

Atmosphere: 4

Food: 4

Service: 3

We love this special gem in downtown Franklinton.

Of course there is ice cream… but the real stars of the show here are the handmade deserts.

Banana pudding is not to be missed! Also enjoyed the cherry cheesecake, hummingbird cake and stacked Black Forest cake.

Atmosphere: 5

Food: 5

Service: 5

Not open during posted hours

We absolutely love Sugar Grinders!! . Good deserts and amazing atmosphere!!

Atmosphere: 5

Food: 5

Service: 5

I’ve been fortunate to visit this local bakery dozens of times since they’ve opened. I’ve never had a bad treat from Sugar Grinders, from the chocolate chip Heath cookies to the cherry cheesecake to my butter pecan ice cream to my strawberry and chocolate milkshake! The hot dogs are fantastic. They even did our wedding cake, in peach bellini! The space is bright and welcoming, and so are the people. Even when the lines are almost out the door, we’re greeted with smiles! It’s a can’t miss gem in Franklinton!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wedding Cake, Chocolate Chip Cookie, Chocolate Ice Cream

Horrible customer service and will Never come back. They need 101 in how to treat their customers . Got Lucky is all I got say! Would put Zero if I could.