I’m writing to share a disappointing experience I had during my recent visit.
I placed a mobile order for four burgers, but when I received my order, only two burgers were provided. I immediately tried to get assistance at the location, but no one seemed willing to listen or take responsibility for the mistake. What made the experience worse was that no apology was offered, despite the clear error.
I’ve visited many Chick-fil-A locations over the years and have generally had positive experiences, which is why this stood out so strongly. Unfortunately, this visit was one of my worst experiences with your brand.
I believe Chick-fil-A sets a high standard for customer service, and this location fell short. I hope this feedback helps highlight the need for better attention to mobile orders and improved customer care.
Service: 1
Michael Rigby
Love this chick-fil-a, always get my order right, always hot, and the employees are always friendly.
Atmosphere: 5
Food: 5
Service: 5
Janna Scott
We had a great meal and a great visit. Noah was fabulous!
Atmosphere: 5
Food: 5
Service: 5
Zachary marks
It’s chic fil a even when busy they’re on point, one of the only restaurants that you can basically be sitting in line at the stop light and still have food in 10-15 minutes
Atmosphere: 5
Food: 5
Service: 5
Daniel Dunn
God's plan....
Atmosphere: 5
Food: 5
Service: 5
Bee Grant-Davis
I thought I had reviewed our local Chick-fil-A before, but I didn't. We've been going there for years; the customer service, quality of the meals, and facilities are top-notch — that is why, despite my recent negative experience, they still receive a 5-star rating. We always enjoy the individual portions of baked mac&cheese, actually it is one of the best options, whether from a chain or an independent restaurant! Therefore, to make our holiday cooking a bit easier, I decided to cater a batch to serve 8-10, but it didn't quite live up to our expectations. Sadly, the cook didn't properly adjust the seasoning and ingredients for the larger quantity, resulting in a bland, watery dish. What a letdown! Unfortunately, we ended up with about $40 worth of leftovers (see photo). Lesson learned: I'll make it myself to avoid a disaster with what's considered a signature dish in our family.
Atmosphere: 5
Food: 5
Service: 5
Looney bunny
I really hate to leave a bad review because I truly love Chick-fil-A and usually have great experiences. Unfortunately, this time the waffle fries had a very strong ammonia/cat-urine smell and taste and were completely inedible. I’m not sure if the oil was bad or if it was an issue with the batch, but I’ve honestly never had food smell that bad before. I feel really nauseous.
Brian Lischin
What can I say, decent fast food, great service and fun for the grandkids
Atmosphere: 4
Food: 4
Service: 5
Erica England
Shout out to Eric and Ethan! My car cut off in the drive thru (the worst place possible 😩) and they tried to help figure out the issue. After it was back working again, Eric made sure I had hot food after the whole ordeal! So appreciative!
Atmosphere: 5
Food: 5
Service: 5
Tenee Dotson
My husband and I almost everyday to this location. However for the last few visits the food has been portioned poorly and sometimes undercooked cooked. The breakfast egg bowls were my favorite l, until i started receiving half done hash browns and small dices of chicken . the chicken is about two cut up nuggets in a bowl and a small amount of eggs. The only thing i like there now is the grilled nuggets and tea.
Super nice, fun and efficient. Miz Peggy was so sweet and helpful. Food fresh and delicious as always. Thank you Chic FIL A never disappoints 😊
Atmosphere: 5
Food: 5
Service: 5
Nathan Meador
This is a great location. The manager Harrison was very kind to all the guests and did a great job with his staff the night before thanksgiving. He helped make it a great experience.
Atmosphere: 5
Food: 5
Service: 5
Ellen Shanks
Good food, Good service, very busy place.
Food: 4
Service: 4
Jeremy DaCosta
My daughter loves Chik-Fil-A. It's rare to go to any location and get below 5 star service. Just wish there were more affordable menu items. It just really hits the wallet to feed a family.
I’m writing to share a disappointing experience I had during my recent visit.
I placed a mobile order for four burgers, but when I received my order, only two burgers were provided. I immediately tried to get assistance at the location, but no one seemed willing to listen or take responsibility for the mistake. What made the experience worse was that no apology was offered, despite the clear error.
I’ve visited many Chick-fil-A locations over the years and have generally had positive experiences, which is why this stood out so strongly. Unfortunately, this visit was one of my worst experiences with your brand.
I believe Chick-fil-A sets a high standard for customer service, and this location fell short. I hope this feedback helps highlight the need for better attention to mobile orders and improved customer care.
Service: 1
Love this chick-fil-a, always get my order right, always hot, and the employees are always friendly.
Atmosphere: 5
Food: 5
Service: 5
We had a great meal and a great visit. Noah was fabulous!
Atmosphere: 5
Food: 5
Service: 5
It’s chic fil a even when busy they’re on point, one of the only restaurants that you can basically be sitting in line at the stop light and still have food in 10-15 minutes
Atmosphere: 5
Food: 5
Service: 5
God's plan....
Atmosphere: 5
Food: 5
Service: 5
I thought I had reviewed our local Chick-fil-A before, but I didn't. We've been going there for years; the customer service, quality of the meals, and facilities are top-notch — that is why, despite my recent negative experience, they still receive a 5-star rating.
We always enjoy the individual portions of baked mac&cheese, actually it is one of the best options, whether from a chain or an independent restaurant! Therefore, to make our holiday cooking a bit easier, I decided to cater a batch to serve 8-10, but it didn't quite live up to our expectations. Sadly, the cook didn't properly adjust the seasoning and ingredients for the larger quantity, resulting in a bland, watery dish. What a letdown! Unfortunately, we ended up with about $40 worth of leftovers (see photo). Lesson learned: I'll make it myself to avoid a disaster with what's considered a signature dish in our family.
Atmosphere: 5
Food: 5
Service: 5
I really hate to leave a bad review because I truly love Chick-fil-A and usually have great experiences. Unfortunately, this time the waffle fries had a very strong ammonia/cat-urine smell and taste and were completely inedible. I’m not sure if the oil was bad or if it was an issue with the batch, but I’ve honestly never had food smell that bad before. I feel really nauseous.
What can I say, decent fast food, great service and fun for the grandkids
Atmosphere: 4
Food: 4
Service: 5
Shout out to Eric and Ethan! My car cut off in the drive thru (the worst place possible 😩) and they tried to help figure out the issue. After it was back working again, Eric made sure I had hot food after the whole ordeal! So appreciative!
Atmosphere: 5
Food: 5
Service: 5
My husband and I almost everyday to this location. However for the last few visits the food has been portioned poorly and sometimes undercooked cooked. The breakfast egg bowls were my favorite l, until i started receiving half done hash browns and small dices of chicken . the chicken is about two cut up nuggets in a bowl and a small amount of eggs. The only thing i like there now is the grilled nuggets and tea.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Very nice people to dial with
Atmosphere: 5
Food: 5
Service: 5
Super nice, fun and efficient. Miz Peggy was so sweet and helpful. Food fresh and delicious as always. Thank you Chic FIL A never disappoints 😊
Atmosphere: 5
Food: 5
Service: 5
This is a great location. The manager Harrison was very kind to all the guests and did a great job with his staff the night before thanksgiving. He helped make it a great experience.
Atmosphere: 5
Food: 5
Service: 5
Good food, Good service, very busy place.
Food: 4
Service: 4
My daughter loves Chik-Fil-A. It's rare to go to any location and get below 5 star service. Just wish there were more affordable menu items. It just really hits the wallet to feed a family.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Sandwich
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