Dunkin'

Ordered delivery and it took a LONG time to get it. Munchkins were a variety of sizes from tiny to 1/2$ size when the used to be all uniform and same with the Boston Kreme donuts. Bagel minis and English muffin delicious as usual. Got some quality issues to fix at this place!UPDATE11/7/24
Boston Cream donut very small compared to the competition and packed in a bag where the chocolate transferred to the sides of the bag. If you order more than one it comes in a box 😁SEM was warm and tasted delicious. Hash Browns only 5 in my bag and they were cold, greasy and burned. Ice Latte with caramel and mocha added was also delicious. Maple Bacon Croissant sandwich is awesome!! Bacon is tender NOT tough and chewy.❤️ Croissant is fresh and flaky. Sandwich is both savory, sweet and addicting. 😋

Food: 4

Service: 4

Recommended dishes: Iced Latte, Croissant, Maple Sugar Bacon Breakfast Sandwich, English Muffin

Order wrong 3 times ....😞

Food: 4

Service: 1

Sparkd' Energy Drinks are wildly good!! 🤤🔥😍 I never used to go to Dunkin, other than for the occasional donut. But since this new drink was released I've gone to Dunkin sooo 👏 freaking👏 much👏😂
... So maybe don't try it 😜 cause then you'll get addicted like me 🤣
This drink is a playful jolt of energy while being hydrating and dairy free. 5/5 drink👌

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Dunkin' Energy, Bacon Egg and Cheese

Did drive thru so Atmos. Doesn't count. They had everything I ordered and all was fresh and quickly ready. Last time I was at this Dunkin, they didn't have anything I wanted , so I ended up leaving with nothing.

Food: 5

Service: 4

Charged us over $14 for 6 donuts. Questioned it, and they said that was correct. If it was, I won't be going back there. Hash browns were horrible.

Atmosphere: 3

Food: 3

Service: 2

Everyone working looks miserable. No one smiles except the friendly cashier. We had a sandwich that was slapped together and the cheese wasn't even melted. Our loaded hash browns were half filled and the bacon wasn't chopped up. Let's do better.

Atmosphere: 2

Food: 1

Service: 5

Went there today at about 1 pm and the 2 kids working there did such a wonderful job. The one boy made my coffee perfect , and the girl was super sweet and made sure all of our order was perfect. I’m so happy. Thank you so much

Atmosphere: 5

Food: 5

Service: 5

They gave me wrong order. Took far too long. I had to navigate wet floors. Who mopes floors 2:30 in afternoon.
? This was my third time and they still too slow and screwed up my order.
I will not be coming back.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Dozen Donuts

I ordered a donut and coffee but the donut had hair like a beard, it was disgusting.

Atmosphere: 2

Food: 1

Service: 2

Zero stars. Was told they could not serve any coffee because "all our equipment is broken".

Atmosphere: 1

Food: 1

Service: 1

Went to the Dunkin’ Donuts in Fuquay this morning had the worlds worst experience any father could ask for paid for my food stood in line waiting. There was also another father in there that had been waiting a lot longer than I had asked the cashier if he could check on his food for him And he was the cashier was very very rude about it and said that it was not his responsibility and not his area as innocent by standard and I spoke up and said sorry, but that is not how you approach this situation with a customer. we are the customer we pay for you to make sure we get service , well that led to me not getting my food not getting my money back and a trespass warning because I stood up for what was right this place has the poorest employee management I have ever seen anywhere. I am a long distance truck driver places every single day and go to Dunkin’ Donuts all over the United States. This is the worst one you will ever go to , and my formal complaint will not stop here. I highly recommend you do not go to Fuquay Duncan donuts the worst experience ever I even tipped them after I placed my order. I was so disgusted. I didn’t even ask for my money back. They need to take that money and put it towards , making their employees better understand that they work for the public we don’t work for you. You work for us what happened today was civilly disgusting and wrong. !

Atmosphere: 1

Food: 1

Service: 1

Service is good but they literally never have any donuts other than glazed! I have been there multiple times and they never have the chocolate covered donuts with sprinkles they always say they only have glazed and some strawberry filled one. VERY DISAPPOINTING!

Waited over 20 minutes for one frozen coffee after ordering inside this morning. There is no sense of urgency with the employees. Lady with short hair took order from a friend and had her order ready within 2 minutes. The employees need better training.

Atmosphere: 1

Food: 2

Service: 1

Horrible experience..There was a ton of staff inside standing around talking and not working. We waited 30 min for 2 biscuits and ended up getting a refund since we never recipe the order. Very unprofessional staff

Atmosphere: 1

Service: 1

To whoever manages this facility. This was the worst experience I've had at a Dunkin Doughnuts. I would highly recommend you reevaluate your staff. There is no sense of urgency whatsoever. I just waited 30 minutes for a bacon egg and cheese bagel and ended up getting a refund. The staff is standing around talking to each other while customers patiently wait. The staffs personality is horrible. It's like you purposefully tried to hire gen z children with no customer service skills whatsoever. I won't be coming back here unless changes are made. I encourage whoever reads this message to do something or you will unfortunately lose business.