The lack of customer service here is insane and the Manager is careless!! Stay away from this location!!!
Annemarie Obianuju Charles
Poor, very poor customer service. Lowest of the low yet I wonder is it really just staff wanting to be mean and inconsiderate or is it really management,poor trainings and pay that make some workers act the way they do? I did not rate the food because I did not buy anything, I stood there for 4 minutes, the only person on the line ( there was no queue)and I didn’t even get a “ Welcome to Tropical Smoothie Cafe”. After 4 minutes I heard “ I will be with you shortly that was a queue for me to go elsewhere quietly.
Atmosphere: 1
Service: 1
Kylar Graf
On a trip to get my wife new eyeglasses with my father-in-law's girlfriend we stopped here for a bite and some smoothies. The cashier was very friendly and we enjoyed some very delicious smoothies, and I had a three cheese chicken dilla, which was very good and melted in my mouth. I enjoyed the blueberry bliss smoothie very much, which was my first smoothie in a while. I will be taking us back here soon. My wife loved her peanut butter smoothie, too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Three Cheese Chicken 'Dilla
Mason Overbeck
Ordered a smoothie here this past Friday 1/26 during normal business hours. App charged me no problem. When I got to the business doors were locked. Tried to call no answer. Since then I’ve tried to call several times for a refund and nobody picks up. Extremely aggravating. Use the one just up the road in Holly Springs. That one’s great
Service: 1
Justin Carroll
The absolute worst Tropical Smoothie ever, I’ve given them multiple chances. They take forever to make the food and then can’t get it right. Today’s issue, I order a Caribbean Jerk Chicken bowl and received a bowl with lettuce, chicken and rice, no sauce whatsoever. There are multiple poor reviews hear where the owner has responded stating they will improve, etc. but clearly this is just lip service.
Food: 1
Service: 1
Sherine Leake
No consistency. I’m sure it depends on the server who is making your smoothie because I always get the same - chia banana boost with peanut butter. I’m there 1-3 times a week. Either the Holly Springs or the Fuquay location. Today, Fuquay and it was absolutely tasteless! A hint of peanut butter, absolutely no banana taste and it seems they might have forgotten the dates for sweetening because this one was insipid! totally iced. No sweetness. No flavor.Disappointing to say the least. They train these kids but I don’t think the younger generation has a sense of customer service satisfaction . I had to send one back earlier in the week (same location) and the manager said she’s still training the server but the manager went ahead and fixed my order perfectly.
Atmosphere: 4
Service: 3
Kiyah Belle
Horrible, they advertise an acai bowl and didn’t have any of the ingredients. Made an online order a week later just to call me and say they didn’t have half of the ingredients to make it and I can come back later today and it should be ready. Waited 3 hours for them to call back and say they finally made it but it was just the açaí base and bananas. 10/10 don’t recommend! Run by a bunch of kids
Atmosphere: 1
Food: 1
Service: 1
Kitics Fox
Food was good when we finally got it. The young adults behind the counter spent 20 mins making nothing and talking with a friend from their "2nd grade class" in the drive thru. Horrible work ethic.
Atmosphere: 4
Food: 4
Service: 1
Rafael Flores
employed by a bunch of kids. walked in for a mobile order and was told they’re waiting on food to be made. i see my drinks and food on the table but they’re too busy talking to their friends walking in and serving them that they let me wait for 20 minutes before i go back and ask if it’s ready. they then forget one of my meals in the bag and act surprised when i said i ordered two meals. employ adults or have some supervision cause this is ridiculous it felt like walking into a high school cafeteria
Atmosphere: 1
Food: 1
Service: 1
Matthew B
No napkins, cutting corners and costs hurts the bottom line
I placed my order on door dash at 8:30. It was confirmed. I know they close at 9, at 9 it said preparing order. Then at 9:25- it was canceled. Almost a whole hour after ordering it
Josh Coello
Ordered through the drive through and they charged me for a Splenda substitute and when I asked the staff I was told that’s the way it is. If I order online through the app there is no charge for the Splenda substitute and was told by the staff that it’s out of their control
Daryl P.
I bought food for my wife to try Tropical Smoothie for the first time. After she was able to get around to eating it, she sent me a photo of what was in her wrap. The white plastic tie used for bread.
Maigan Russo
After a 10 hour drive home I decided to stop and get a smoothie for my husband, my son and myself. All of our smoothie taste terrible. My husbands wasn’t even mixed all the way and was sucking up chunks of peanut butter. Mine and my sons taste like a hint of the flavor and the rest ice. After spending 20+ dollars on 3 smoothies I am disappointed to say the least. We won’t be making our weekly stop here anymore.
Catherine Tysinger
That was hands down THE BEST wrap I have EVER eaten in my life!!!! No. I'm not kidding! I can't wait to try them all!
The lack of customer service here is insane and the Manager is careless!! Stay away from this location!!!
Poor, very poor customer service. Lowest of the low yet I wonder is it really just staff wanting to be mean and inconsiderate or is it really management,poor trainings and pay that make some workers act the way they do? I did not rate the food because I did not buy anything, I stood there for 4 minutes, the only person on the line ( there was no queue)and I didn’t even get a “ Welcome to Tropical Smoothie Cafe”. After 4 minutes I heard “ I will be with you shortly that was a queue for me to go elsewhere quietly.
Atmosphere: 1
Service: 1
On a trip to get my wife new eyeglasses with my father-in-law's girlfriend we stopped here for a bite and some smoothies. The cashier was very friendly and we enjoyed some very delicious smoothies, and I had a three cheese chicken dilla, which was very good and melted in my mouth. I enjoyed the blueberry bliss smoothie very much, which was my first smoothie in a while. I will be taking us back here soon. My wife loved her peanut butter smoothie, too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Three Cheese Chicken 'Dilla
Ordered a smoothie here this past Friday 1/26 during normal business hours. App charged me no problem. When I got to the business doors were locked. Tried to call no answer. Since then I’ve tried to call several times for a refund and nobody picks up. Extremely aggravating. Use the one just up the road in Holly Springs. That one’s great
Service: 1
The absolute worst Tropical Smoothie ever, I’ve given them multiple chances. They take forever to make the food and then can’t get it right. Today’s issue, I order a Caribbean Jerk Chicken bowl and received a bowl with lettuce, chicken and rice, no sauce whatsoever. There are multiple poor reviews hear where the owner has responded stating they will improve, etc. but clearly this is just lip service.
Food: 1
Service: 1
No consistency. I’m sure it depends on the server who is making your smoothie because I always get the same - chia banana boost with peanut butter. I’m there 1-3 times a week. Either the Holly Springs or the Fuquay location. Today, Fuquay and it was absolutely tasteless! A hint of peanut butter, absolutely no banana taste and it seems they might have forgotten the dates for sweetening because this one was insipid! totally iced. No sweetness. No flavor.Disappointing to say the least. They train these kids but I don’t think the younger generation has a sense of customer service satisfaction . I had to send one back earlier in the week (same location) and the manager said she’s still training the server but the manager went ahead and fixed my order perfectly.
Atmosphere: 4
Service: 3
Horrible, they advertise an acai bowl and didn’t have any of the ingredients. Made an online order a week later just to call me and say they didn’t have half of the ingredients to make it and I can come back later today and it should be ready. Waited 3 hours for them to call back and say they finally made it but it was just the açaí base and bananas. 10/10 don’t recommend! Run by a bunch of kids
Atmosphere: 1
Food: 1
Service: 1
Food was good when we finally got it. The young adults behind the counter spent 20 mins making nothing and talking with a friend from their "2nd grade class" in the drive thru. Horrible work ethic.
Atmosphere: 4
Food: 4
Service: 1
employed by a bunch of kids. walked in for a mobile order and was told they’re waiting on food to be made. i see my drinks and food on the table but they’re too busy talking to their friends walking in and serving them that they let me wait for 20 minutes before i go back and ask if it’s ready. they then forget one of my meals in the bag and act surprised when i said i ordered two meals. employ adults or have some supervision cause this is ridiculous it felt like walking into a high school cafeteria
Atmosphere: 1
Food: 1
Service: 1
No napkins, cutting corners and costs hurts the bottom line
Restaurantji Recommends
I placed my order on door dash at 8:30. It was confirmed. I know they close at 9, at 9 it said preparing order. Then at 9:25- it was canceled. Almost a whole hour after ordering it
Ordered through the drive through and they charged me for a Splenda substitute and when I asked the staff I was told that’s the way it is. If I order online through the app there is no charge for the Splenda substitute and was told by the staff that it’s out of their control
I bought food for my wife to try Tropical Smoothie for the first time. After she was able to get around to eating it, she sent me a photo of what was in her wrap. The white plastic tie used for bread.
After a 10 hour drive home I decided to stop and get a smoothie for my husband, my son and myself. All of our smoothie taste terrible. My husbands wasn’t even mixed all the way and was sucking up chunks of peanut butter. Mine and my sons taste like a hint of the flavor and the rest ice. After spending 20+ dollars on 3 smoothies I am disappointed to say the least. We won’t be making our weekly stop here anymore.
That was hands down THE BEST wrap I have EVER eaten in my life!!!! No. I'm not kidding! I can't wait to try them all!