Garner, NC: Worst pizza ever. I was home sick and ordered a pizza to be delivered. What I got was cardboard with sauce on it. It didn't even taste like pizza. It tasted as though it were left out all day and thrown into a box. It wasn't even warm and it definitely wasn't a pizza that was freshly made. $30 for cardboard! Never again.
Food: 1
Chris McNamara
I ordered a medium pizza and 8 wings through the app. 45 minutes later, I checked the tracker, and it's still in the "prep" phase. I call the store to see what's going on, I wait on hold for no BS 45 more minutes until my food finally shows up. It took an hour and a half which is wild because I'm 1.9 miles up the road. Then the delivery driver gets here, tells me to call the store, I show him I'm literally on hold with the store as we speak, he brings me to his car with his phone, calls the manager, manager won't answer, but is texting him as we're calling. Great job Jason, truly exemplary customer service. I asked the driver to please have Jason call me since Jason can only be met at the store apparently. It's the next day now, still have not heard from anybody. I mean my God it was a mistake or they were busy, either of which is fine provided you make it right to me. I've only ever had this exact scenario happen once before, and aint it funny that it was this exact store 2 years or so ago? Too happy to offer crap service, too scared to talk about it.
UPDATE: (March 13th) Got a lackluster generic email offering me 50 percent off or 60 points on the app. As if either of those are reasonable. Whatever, chose the 60 points for a free pizza, and decided to try again. "Your points will be available in 48 hours". Y'all will literally do anything except talk to the customer to make things right. What an absolutely sorry excuse for a business. Keep your points and I'll just keep my money. Countless better places to get food around here with management that actually cares.
Update to the update: (March 15th) i ordered Pizza Hut after the last update. Pizza was delicious and arrived on time. Got an email that day saying "sorry for the late delivery here's a free Pizza on the house". Hahahaha how outclassed is this dump of a Domino's 😂
Atmosphere: 1
Food: 3
Service: 1
Leticia Cabrera
I placed an online order 1.5 hrs ahead of time. I was informed that my order was ready just to go into the store and be informed that my order wasn't even done. So I had to wait for the order to be made. When I tried to speak to the manager to let her know that the system stated my order was ready and that someone who order after me had already picked up his food!!! Lydia (the so called manager) was so nasty and rude!!! She does not know how to listen and started yelling!!! Oh you want a refund is that what you want!! I tried telling her that no I didn't want a refund all I wanted was for her to listen!!! She the proceeded to say I don't care!! I can most definitely see that you don't care!!!
Atmosphere: 1
Service: 1
Chrissy C
Update: Tracker shows preparing my pizza for over an hour. We try to call the store and no one answers.
Be prepared for a 2+ hour wait for delivery. Pizza was still warm and I think they're short on drivers so it's understandable but this may not work for people that are busy or have people over when they order a pizza.
Atmosphere: 4
Food: 3
Service: 1
SSK
not offering red chilli flakes …. we miss them
Zana Tate
DO NOT ORDER FROM HERE!!! Would give 0 stars if I could!!! Ordered pizza that was missing a topping and the manager and the staff working did not offer any solution. Claimed I was lying because the topping did not show on their screen. I have been in the restaurant business for a long time and never have experienced service as bad as this Dominos location. See pictures for evidence.
Droosh
Half of our pizza is missing cheese? It's our first time here and it's pretty disappointing.
Atmosphere: 4
Food: 2
Service: 4
Taylor Kenfield
Ordered 2 Large Pizzas: one was supposed to have extra pineapple and seemed like light pineapple, and the other was supposed to have Alfredo sauce but had regular marinara. Not remotely satisfied especially when paying more than $30 for the order. Getting 2 stars because the bread bites were right, but doused in butter.
Food: 2
Johnny Paiz
This store sucks it's the 3rd time I've ordered here and I ordered at 7 I got my order at 9 pizza is stone cold pasta is cold this service sucks my guest are gone and the service is horrible they don't answer calls nor nothing
Jonathan Darby
Never got my food and they stopped answering after they said they was gon make it over....not the first time either... garage
Avoid this location. I’ve ordered many times and they have the worst service out of any location I’ve placed on order at. I placed my order and after 1hr 45mins I called because it said 50mins the manager was rude and cancelled order!
Atmosphere: 1
Food: 1
Service: 1
Dj R
I had to wait for 2 hrs to get my single order pizza.
Atmosphere: 1
Food: 4
Service: 1
Gerald Vicente Soto
We have ordered pizza from there four times and all four times they've messed up the pizza.
Atmosphere: 1
Food: 1
Service: 1
Jordan Nelson
Place looked run down, food was mid af
Atmosphere: 2
Food: 2
Service: 3
ajeff 89
Great service! And the chicken alfredo pasta is one of my favorite pasta ever! And pepperoni and bacon are my favorite toppings on pizza.
Garner, NC: Worst pizza ever. I was home sick and ordered a pizza to be delivered. What I got was cardboard with sauce on it. It didn't even taste like pizza. It tasted as though it were left out all day and thrown into a box. It wasn't even warm and it definitely wasn't a pizza that was freshly made. $30 for cardboard! Never again.
Food: 1
I ordered a medium pizza and 8 wings through the app. 45 minutes later, I checked the tracker, and it's still in the "prep" phase. I call the store to see what's going on, I wait on hold for no BS 45 more minutes until my food finally shows up. It took an hour and a half which is wild because I'm 1.9 miles up the road. Then the delivery driver gets here, tells me to call the store, I show him I'm literally on hold with the store as we speak, he brings me to his car with his phone, calls the manager, manager won't answer, but is texting him as we're calling. Great job Jason, truly exemplary customer service. I asked the driver to please have Jason call me since Jason can only be met at the store apparently. It's the next day now, still have not heard from anybody. I mean my God it was a mistake or they were busy, either of which is fine provided you make it right to me. I've only ever had this exact scenario happen once before, and aint it funny that it was this exact store 2 years or so ago? Too happy to offer crap service, too scared to talk about it.
UPDATE: (March 13th) Got a lackluster generic email offering me 50 percent off or 60 points on the app. As if either of those are reasonable. Whatever, chose the 60 points for a free pizza, and decided to try again. "Your points will be available in 48 hours". Y'all will literally do anything except talk to the customer to make things right. What an absolutely sorry excuse for a business. Keep your points and I'll just keep my money. Countless better places to get food around here with management that actually cares.
Update to the update: (March 15th) i ordered Pizza Hut after the last update. Pizza was delicious and arrived on time. Got an email that day saying "sorry for the late delivery here's a free Pizza on the house". Hahahaha how outclassed is this dump of a Domino's 😂
Atmosphere: 1
Food: 3
Service: 1
I placed an online order 1.5 hrs ahead of time. I was informed that my order was ready just to go into the store and be informed that my order wasn't even done. So I had to wait for the order to be made. When I tried to speak to the manager to let her know that the system stated my order was ready and that someone who order after me had already picked up his food!!! Lydia (the so called manager) was so nasty and rude!!! She does not know how to listen and started yelling!!! Oh you want a refund is that what you want!! I tried telling her that no I didn't want a refund all I wanted was for her to listen!!! She the proceeded to say I don't care!! I can most definitely see that you don't care!!!
Atmosphere: 1
Service: 1
Update: Tracker shows preparing my pizza for over an hour. We try to call the store and no one answers.
Be prepared for a 2+ hour wait for delivery. Pizza was still warm and I think they're short on drivers so it's understandable but this may not work for people that are busy or have people over when they order a pizza.
Atmosphere: 4
Food: 3
Service: 1
not offering red chilli flakes …. we miss them
DO NOT ORDER FROM HERE!!! Would give 0 stars if I could!!! Ordered pizza that was missing a topping and the manager and the staff working did not offer any solution. Claimed I was lying because the topping did not show on their screen. I have been in the restaurant business for a long time and never have experienced service as bad as this Dominos location. See pictures for evidence.
Half of our pizza is missing cheese? It's our first time here and it's pretty disappointing.
Atmosphere: 4
Food: 2
Service: 4
Ordered 2 Large Pizzas: one was supposed to have extra pineapple and seemed like light pineapple, and the other was supposed to have Alfredo sauce but had regular marinara. Not remotely satisfied especially when paying more than $30 for the order. Getting 2 stars because the bread bites were right, but doused in butter.
Food: 2
This store sucks it's the 3rd time I've ordered here and I ordered at 7 I got my order at 9 pizza is stone cold pasta is cold this service sucks my guest are gone and the service is horrible they don't answer calls nor nothing
Never got my food and they stopped answering after they said they was gon make it over....not the first time either... garage
Restaurantji Recommends
Avoid this location. I’ve ordered many times and they have the worst service out of any location I’ve placed on order at. I placed my order and after 1hr 45mins I called because it said 50mins the manager was rude and cancelled order!
Atmosphere: 1
Food: 1
Service: 1
I had to wait for 2 hrs to get my single order pizza.
Atmosphere: 1
Food: 4
Service: 1
We have ordered pizza from there four times and all four times they've messed up the pizza.
Atmosphere: 1
Food: 1
Service: 1
Place looked run down, food was mid af
Atmosphere: 2
Food: 2
Service: 3
Great service! And the chicken alfredo pasta is one of my favorite pasta ever! And pepperoni and bacon are my favorite toppings on pizza.
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