This Hardees is horrible. They are super slow.. pull every order that they take on the drive thru. The two girls working one short, and one tall with light skinned looking silly because someone gave anyway my order, and had me waiting for over 30minutes until I had to pull back around to the windows and ask what is going on. Then, the tall girl proceeds to say we were slammed we had 12 cars as if that is my problem. Then, the manager comes and says oh I made that a while ago why didn't y'all give it out. Unprofessional!! They need entirely new group of workers with some urgency, and new leadership. This is the worst Hardees in NC.
Anita Russell
People working in drive-through should greet each person pleasantly and allow you to look over the menu board. Customer service will bring people back or make people drive to another location. Along with how my food is presented. Food is way too high in cost for attitude and rudeness. Let's improve Undercover Boss is needed or Mystery Shoppers just an honest suggestion.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Cheese Double Cheeseburger, Natural-Cut French Fries
Charlene Fenner
Whoever y’all have working drive through 3/5 this morning around 9:30 with the bull nose ring needs to have better customer service ! From pulling up to the drive through ..did get any “welcome to Hardee’s” she mumbled the whole time and then said pull to window and didn’t give no total ! After I get to the window I hand her my money which she snatched…then act like she couldn’t pass my food properly but had energy to converse with another employee at the window but give the customer a stank attitude ! If you don’t want to work why work there !!! I come here often but this morning the quality of service left a bad taste in my mouth …after the money snatch I almost got out my car …y’all need to train better and hire better HARDEES ..or either fire !
Atmosphere: 1
Food: 3
Service: 1
Jennifer Brodie
My food is always good, but for some reason when i went recently my burger patties looked like lil hockey pucks half sitting on the bun, with the cheese just blindly thrown on it and my bun was smashed The 4 big pieces of onion were way bigger than the actual meat. The workers obviously don't want to be there. But my food is always hot so I will take that
Atmosphere: 1
Food: 2
Service: 2
Sherry Woolard-Russell
If I could rate less than 1 star I would. The place was absolutely nasty! Ketchup & mustard all over the floor that looked like it had been dried for days & never cleaned. Floor in lobby & behind counter was so greasy & dirty you could hardly walk on it. Trash on the floor that was never picked up. Smoke was covering the whole building, not sure if their exhaust was messed up. Food was just as nasty & we could not eat it. Tossed it & wasted $16.00. Employees looked dirty & sloppy. They were dancing around like they were at some club & not in a public working environment. Will never return. This place is an accident waiting to happen!
Atmosphere: 1
Food: 1
Service: 1
jemall wilder
on 02/27/25 at 11am who ever that woman was at drive thru your service was so bad when i was ordering rushing me when i needed more meals long period of dead air space no talking ignoring so in the muddle of the order i drove off sad part i been going to this place for years guess ill take my money else where never again
Jonathan Hardeman
Chicken tenders probably taste gteat if they were fresh, but mine were hard old and cold. Fries are seasoned very well, but were hard old and cold. Drive thru service was annoyed and unprofessional.
Atmosphere: 3
Food: 3
Service: 2
Nicole
I will go out of my way to go to the location on Gorman street before I ever spend money at this location again. The staff here, including who I assume to be a manager, are unnecessarily rude. Not only were we rushed through ordering in the empty drive thru, resulting in an incomplete order, when we went to the window to finish the order we were given the nastiest attitude and mocked.
T. Tillery
Lunch was not ready
Atmosphere: 1
Food: 1
Service: 1
Harry Ball
I used to love Hardee's. My first job, my first managerial position. So, while I don't eat fast food often, when I do, I would normally choose Hardee's over others. But it's hard at this location. Back in November I went to the drive thru only to be told that I had to come inside to order. Today I was told that the drive thru was cash only and, if I was using a card, I had to come inside. Now I hard worked in and run several Hardee's, and we would adapt to serve the guest. If you can take an order inside, you can take an order at the drive thru. The spears are on a wireless headset, so you can walk over to a register and take a order. Hardee's is (or should be) engaged in customer service. Obviously this location doesn't care.
And by the way, I sent my complaint for the November visit. No response from Hardee's. What a shame.
I saw someone scratching there hair and who know if that person washed there hands it's disgusting and it looks old like in 1980s it needs a major upgrade
Atmosphere: 1
Food: 2
Service: 1
Derek Nunn
Average fast food
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Double Biscuit 'N' Gravy
Diana W
I have not been to a Hardee's in more than 20 years. I was excited when I saw the one in Garner. My daughter, 3 grandkids and I went in ...should have left before ordering, but didn't. 2 of my grandkids went into bathrooms and they were disgusting. Then there were no clean tables...we had to get baby wipes from car and wipe a table ourselves even though multiple employees were standing around and no other customers. The fountain machine was out of ice and cherry coke....machine was very dirty as well as counters. Repair man was working on ceiling in dining room. We got our food and while wiping the table to put tray down we encountered a dead fly....by this time we decided that if the dining room and bathroom were this dirty, we were afraid to try the food or drinks. We literally threw $40 in the trash can. :(
Lynette Twitty
Breon’s customer service is A1. He is always pleasant and friendly. My fries are always hot and the food is great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hardee's Original Bag
The unknown 0912
Horrible service here, All the worker's here have like an altitude and gives ugly looks, aswell as they Use Profanity while I was in there and Talk to each other like if they weren't at work. Horrible service this location has to have a look by Hardee's Corporate.
This Hardees is horrible. They are super slow.. pull every order that they take on the drive thru. The two girls working one short, and one tall with light skinned looking silly because someone gave anyway my order, and had me waiting for over 30minutes until I had to pull back around to the windows and ask what is going on. Then, the tall girl proceeds to say we were slammed we had 12 cars as if that is my problem. Then, the manager comes and says oh I made that a while ago why didn't y'all give it out. Unprofessional!! They need entirely new group of workers with some urgency, and new leadership. This is the worst Hardees in NC.
People working in drive-through should greet each person pleasantly and allow you to look over the menu board.
Customer service will bring people back or make people drive to another location. Along with how my food is presented.
Food is way too high in cost for attitude and rudeness.
Let's improve
Undercover Boss is needed or Mystery Shoppers just an honest suggestion.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Cheese Double Cheeseburger, Natural-Cut French Fries
Whoever y’all have working drive through 3/5 this morning around 9:30 with the bull nose ring needs to have better customer service ! From pulling up to the drive through ..did get any “welcome to Hardee’s” she mumbled the whole time and then said pull to window and didn’t give no total ! After I get to the window I hand her my money which she snatched…then act like she couldn’t pass my food properly but had energy to converse with another employee at the window but give the customer a stank attitude ! If you don’t want to work why work there !!! I come here often but this morning the quality of service left a bad taste in my mouth …after the money snatch I almost got out my car …y’all need to train better and hire better HARDEES ..or either fire !
Atmosphere: 1
Food: 3
Service: 1
My food is always good, but for some reason when i went recently my burger patties looked like lil hockey pucks half sitting on the bun, with the cheese just blindly thrown on it and my bun was smashed The 4 big pieces of onion were way bigger than the actual meat. The workers obviously don't want to be there. But my food is always hot so I will take that
Atmosphere: 1
Food: 2
Service: 2
If I could rate less than 1 star I would. The place was absolutely nasty! Ketchup & mustard all over the floor that looked like it had been dried for days & never cleaned. Floor in lobby & behind counter was so greasy & dirty you could hardly walk on it. Trash on the floor that was never picked up. Smoke was covering the whole building, not sure if their exhaust was messed up. Food was just as nasty & we could not eat it. Tossed it & wasted $16.00. Employees looked dirty & sloppy. They were dancing around like they were at some club & not in a public working environment. Will never return. This place is an accident waiting to happen!
Atmosphere: 1
Food: 1
Service: 1
on 02/27/25 at 11am who ever that woman was at drive thru your service was so bad when i was ordering rushing me when i needed more meals long period of dead air space no talking ignoring so in the muddle of the order i drove off sad part i been going to this place for years guess ill take my money else where never again
Chicken tenders probably taste gteat if they were fresh, but mine were hard old and cold. Fries are seasoned very well, but were hard old and cold. Drive thru service was annoyed and unprofessional.
Atmosphere: 3
Food: 3
Service: 2
I will go out of my way to go to the location on Gorman street before I ever spend money at this location again. The staff here, including who I assume to be a manager, are unnecessarily rude. Not only were we rushed through ordering in the empty drive thru, resulting in an incomplete order, when we went to the window to finish the order we were given the nastiest attitude and mocked.
Lunch was not ready
Atmosphere: 1
Food: 1
Service: 1
I used to love Hardee's. My first job, my first managerial position. So, while I don't eat fast food often, when I do, I would normally choose Hardee's over others. But it's hard at this location. Back in November I went to the drive thru only to be told that I had to come inside to order. Today I was told that the drive thru was cash only and, if I was using a card, I had to come inside. Now I hard worked in and run several Hardee's, and we would adapt to serve the guest. If you can take an order inside, you can take an order at the drive thru. The spears are on a wireless headset, so you can walk over to a register and take a order. Hardee's is (or should be) engaged in customer service. Obviously this location doesn't care.
And by the way, I sent my complaint for the November visit. No response from Hardee's. What a shame.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I saw someone scratching there hair and who know if that person washed there hands it's disgusting and it looks old like in 1980s it needs a major upgrade
Atmosphere: 1
Food: 2
Service: 1
Average fast food
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Double Biscuit 'N' Gravy
I have not been to a Hardee's in more than 20 years. I was excited when I saw the one in Garner. My daughter, 3 grandkids and I went in ...should have left before ordering, but didn't.
2 of my grandkids went into bathrooms and they were disgusting.
Then there were no clean tables...we had to get baby wipes from car and wipe a table ourselves even though multiple employees were standing around and no other customers.
The fountain machine was out of ice and cherry coke....machine was very dirty as well as counters.
Repair man was working on ceiling in dining room.
We got our food and while wiping the table to put tray down we encountered a dead fly....by this time we decided that if the dining room and bathroom were this dirty, we were afraid to try the food or drinks.
We literally threw $40 in the trash can. :(
Breon’s customer service is A1. He is always pleasant and friendly. My fries are always hot and the food is great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hardee's Original Bag
Horrible service here, All the worker's here have like an altitude and gives ugly looks, aswell as they Use Profanity while I was in there and Talk to each other like if they weren't at work. Horrible service this location has to have a look by Hardee's Corporate.
Service: 1
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