Everytime i order here, the food is always good. The 1 star is for the customer service. I ordered my food online 3/22/24 picking it up at 4:20, I headed to pick rack to pick up my food, but instead of it being there, they had it behind the counter. I heard there is theft going on, so i understand why. My problem was when the girl asked me my name and I told her, she grabbed my bag, and when i reached out to grab the bag from her, she just tossed it on the counter and walked away. Just totally rude with a bothered look on her face. Like at least try and act like you appreciate your customers...smh...Just to keep people from having to interact with her, please place our food on the take out rack... thanks
Atmosphere: 1
Food: 5
Service: 1
Timothy Mallory
Great service and the philly steak sub was
Atmosphere: 5
Food: 5
Service: 5
Kellie Corcoran
The service & food is always top notch at this location. Today was above and beyond. The staff showed love and grace to me (a complete stranger) simply out of the kindness of their hearts. We are having to say goodbye to our dog of 13 years today, and I came to get some sandwiches for us and some roast beef for our dog, Jada. The staff sliced her up some roast beef without question, and offered kind words and condolences to me and my daughter. True hospitality is the ability to show love and kindness to a stranger, and that’s exactly what the staff did at this Jersey Mikes. Thank you, from the bottom of my heart. This act of kindness will be something I remember forever. (And our dog Jada absolutely loved her roast beef ❤️).
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sub
Joseph Foster
Jersey Mike's in general are great! This specific location was above average. The food was made as ordered by extremely friendly and helpful staff members. The restaurant was very neat and clean.Vegetarian options: There is a selection of vegetarian foodDietary restrictions: All sandwiches can be alteredParking: The center has it's own parking lotKid-friendliness: Very kid friendlyWheelchair accessibility: ADA compliant
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Jersey Shore's Favorite, Chips
J
Employees were way too confused on my 3 sandwiches and it really wasn’t hard instructions. Seemed frustrated .
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Club Sub
R DJones
Sooooooo, much more flavor than "the other" (sw) sub shop.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Joseph Bolger
When you are paying over $12 for a sub only half the size of everyone else, you'd expect to have more than one slice of bacon on your 'Club on a sub'.
Food: 1
Recommended dishes: Sandwich
Joel Verley
Hey y'all, I gotta share my experience at Jersey Mike's on Timber Drive because it was a bit of a letdown. Usually, I'm all in for their subs – they're usually top-notch wherever you go. But this time, it was a whole different story, and not in a good way.So here's the deal: I found hair in my bread. Yeah, I know stuff happens, but come on, that's just gross. And the way the staff handled it? Not cool. No apology, nothing. When I asked for a new sandwich, it felt like I was bugging them big time. They made me feel like I was the problem for not wanting hair in my food.I'm not usually one to fuss, and I get that everyone has off days, but the folks there could've been a bit nicer about the whole thing. The food's still good, sure, but the vibe and service? Not what I'm used to from Jersey Mike's. I'm just saying, if you're going around Raleigh looking for a sub, maybe think twice about this place. They need to step up their game in the friendly service department. Just my two cents.
Atmosphere: 1
Food: 3
Service: 1
Dustin Smith
I have been coming to this Jersey Mikes for years now and it is hands down one of the best. The staff is always polite and pleasant, my online and in-person orders are always spot-on with no mistakes (even when asking for substitutions or odd orders). They are quick even when busy and the restaurant is always clean and well kept. Not to mention they are in my opinion, the best subs around!
This place is normally good but tonight I got a salad and the lettuce was yellow and brown. Bad call on their part to serve that.
Atmosphere: 3
Food: 1
Service: 4
airplane pilot 4000 ryan the pilot
Forgot to add bacon, just threw it on the sandwich. Soaping the floor while customers are still coming in and ur open for business. This place a short drive from home but I'll stop elsewhere.
Atmosphere: 2
Food: 2
Service: 2
Josh Cochrane
Their food is always so delicious and they’re always so kind.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham and Provolone
Dragonias
Managers there def had smiles and nice food. Better than another jersey mikes I had
Atmosphere: 5
Food: 5
Service: 5
Roger Livingston
My catering order was ready at exactly the time I asked for - no waiting, no soggy food that's been sitting around for an extended period.
Everytime i order here, the food is always good. The 1 star is for the customer service. I ordered my food online 3/22/24 picking it up at 4:20, I headed to pick rack to pick up my food, but instead of it being there, they had it behind the counter. I heard there is theft going on, so i understand why. My problem was when the girl asked me my name and I told her, she grabbed my bag, and when i reached out to grab the bag from her, she just tossed it on the counter and walked away. Just totally rude with a bothered look on her face. Like at least try and act like you appreciate your customers...smh...Just to keep people from having to interact with her, please place our food on the take out rack... thanks
Atmosphere: 1
Food: 5
Service: 1
Great service and the philly steak sub was
Atmosphere: 5
Food: 5
Service: 5
The service & food is always top notch at this location. Today was above and beyond. The staff showed love and grace to me (a complete stranger) simply out of the kindness of their hearts. We are having to say goodbye to our dog of 13 years today, and I came to get some sandwiches for us and some roast beef for our dog, Jada. The staff sliced her up some roast beef without question, and offered kind words and condolences to me and my daughter. True hospitality is the ability to show love and kindness to a stranger, and that’s exactly what the staff did at this Jersey Mikes. Thank you, from the bottom of my heart. This act of kindness will be something I remember forever. (And our dog Jada absolutely loved her roast beef ❤️).
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sub
Jersey Mike's in general are great! This specific location was above average. The food was made as ordered by extremely friendly and helpful staff members. The restaurant was very neat and clean.Vegetarian options: There is a selection of vegetarian foodDietary restrictions: All sandwiches can be alteredParking: The center has it's own parking lotKid-friendliness: Very kid friendlyWheelchair accessibility: ADA compliant
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Jersey Shore's Favorite, Chips
Employees were way too confused on my 3 sandwiches and it really wasn’t hard instructions. Seemed frustrated .
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Club Sub
Sooooooo, much more flavor than "the other" (sw) sub shop.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
When you are paying over $12 for a sub only half the size of everyone else, you'd expect to have more than one slice of bacon on your 'Club on a sub'.
Food: 1
Recommended dishes: Sandwich
Hey y'all, I gotta share my experience at Jersey Mike's on Timber Drive because it was a bit of a letdown. Usually, I'm all in for their subs – they're usually top-notch wherever you go. But this time, it was a whole different story, and not in a good way.So here's the deal: I found hair in my bread. Yeah, I know stuff happens, but come on, that's just gross. And the way the staff handled it? Not cool. No apology, nothing. When I asked for a new sandwich, it felt like I was bugging them big time. They made me feel like I was the problem for not wanting hair in my food.I'm not usually one to fuss, and I get that everyone has off days, but the folks there could've been a bit nicer about the whole thing. The food's still good, sure, but the vibe and service? Not what I'm used to from Jersey Mike's. I'm just saying, if you're going around Raleigh looking for a sub, maybe think twice about this place. They need to step up their game in the friendly service department. Just my two cents.
Atmosphere: 1
Food: 3
Service: 1
I have been coming to this Jersey Mikes for years now and it is hands down one of the best. The staff is always polite and pleasant, my online and in-person orders are always spot-on with no mistakes (even when asking for substitutions or odd orders). They are quick even when busy and the restaurant is always clean and well kept. Not to mention they are in my opinion, the best subs around!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Chips, Mike's Chicken Philly
I even had enough points to receive a free regular sub!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This place is normally good but tonight I got a salad and the lettuce was yellow and brown. Bad call on their part to serve that.
Atmosphere: 3
Food: 1
Service: 4
Forgot to add bacon, just threw it on the sandwich. Soaping the floor while customers are still coming in and ur open for business. This place a short drive from home but I'll stop elsewhere.
Atmosphere: 2
Food: 2
Service: 2
Their food is always so delicious and they’re always so kind.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham and Provolone
Managers there def had smiles and nice food. Better than another jersey mikes I had
Atmosphere: 5
Food: 5
Service: 5
My catering order was ready at exactly the time I asked for - no waiting, no soggy food that's been sitting around for an extended period.
Atmosphere: 5
Food: 5
Service: 5