The owners of this place must be extremely proud! The customer service is non-existent, they’re always closed early, sometimes you get fresh food if your willing to wait 20-30mins cause they’re ALWAYS SLOW
Elizabeth Crews
I had one of the worst experiences at this KFC. At 8:49 PM on a Saturday night, the manager got on the intercom and announced they were out of wings for the rest of the night. For a chicken restaurant that doesn’t close until midnight, this is unacceptable. Running out of your signature product during peak weekend hours shows poor planning and a lack of care for customers. Very disappointing.
Atmosphere: 2
Food: 1
Service: 1
T. Neri
Came in to order a 16 piece family meal and some extra. Was never told up front that there was a wait for the food. It wasn’t until my husband went back up to ask to substitute a side in one of our orders that we found out they were out of chicken and it was a 30 minute wait. We told them it was fine. After 30 minutes I asked one of the workers how much longer because we weren’t told in the beginning that they were out of chicken and I wouldn’t have ordered so much food if that was the case. I was told at that time about 5 more minutes, but the young lady was very sweet and apologized so I told her it’s fine, we will wait a few more minutes. The whole time while sitting there, I could hear the manager from the back telling the cashier to make sure to let everyone know that there is a wait time and I could hear her using profanity. After an hour of waiting, I asked the cashier if I could just get a refund. He said he had to get the manager but she would be up. I continued to wait and the cashier said he would go check and I could hear her telling them that we have to wait because she’s busy. She finally came up and I asked if I can get a refund. Her response was yeah, that’s fine. I would expect as a manager to at least have friendly customer service and address the customer with an apology for the wait time. All she did was hand me the receipt and continued with her conversation on the phone. This location needs better management especially in these situations. I’ve been to this location a few times and there has always been a wait time but never like this and never this unprofessional.
Service: 1
Dr Margaret Sanders
The service was good. Staff were polite and professional. The only issue was the chicken was overcooked making the outter too hard. However the manager provided an order of fresh cooked chicken. It was better.
Atmosphere: 4
Food: 4
Service: 4
Tedra Green
This location is a Taco Bell, KFC split I arrived at 9.25pm and was told that the KFC side closed at 9pm when clearly the web site says 12am.
Service: 1
Mike Gevawer
Went through drive-thru only had one car in line, I ordered x2 large mash x2 large gravy and two chicken little sandwiches. Was met at the window with complete rudeness and bad attitudes went inside because my order was not rung up completely and employee inside caught an attitude and tried to embarrass me. I simply asked for my money back at that time.
Atmosphere: 1
Food: 1
Service: 1
Nisha B
No ice, the drinks are flat. The resturant is bare and the wait times are still unreasonable. The team lead Lucy is very rude— No greeting, no customer skills, very short with responses. Definitely should not be the face of this resturant or at the front end.
Atmosphere: 3
Food: 2
Service: 1
Elizabeth Stupke
wonderful service! Taylor was amazing!!!
Atmosphere: 5
Food: 5
Service: 5
Ashley Johnston
A bug came out of my Taco Bell food bag right after I got it, swerved out the road to pull over because it started crawling everywhere had to through out the whole bag. I went back for a refund and they said there was no bug and I needed the bag, that I had to Throw out!! Manager just brushed it off and said to call a number. ( KFC/tacobell)
Atmosphere: 1
Food: 1
Service: 1
Megan Wood
Arrived at KFC. They are out of chicken!!! Guy serving at counter needed some training on customer service. Don’t waste your time coming here. We left without food.
Fries were lukewarm and burnt. Ice tea was warm with no ice in cup. Worst meal we have ever got. Probably will not eat here again for a while. Wish we could get our money back. Order famous bowls had 3 small pieces of chicken. Have pic. Wish I could post them to show what we got.
Atmosphere: 1
Food: 1
Service: 1
Harold Betsworth
This KFC used to be the best around, the last few visits were very disappointing .They are either out of chicken or want you to wait 20 minutes and it’s always soggy or over cooked. At 40 dollars for a bucket I can do better.Try Carolina BBQ it’s always good .
Atmosphere: 1
Food: 1
Service: 1
Francis Bondoc
Worst kfc ever... i asked where i can find the 5$ deals at the menu and the staff told me "look for it i dont know".wow just wow.. its like they just go to work to just get paid even if they dont know anything
Atmosphere: 1
Food: 1
Service: 1
Jim Stanfield
Poorly managed. The whole crew, including mgt, has no people skills. Instead of finding a calm solution, manager escalated the problem and the customer stormed out.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Fried Chicken
Kim Lewis
On Saturday, I ordered a four piece and it was dry. I asked for them to remake it and the chicken taste like it had been sitting there for days and they just dipped it in the oil to make it hot and gave it to me. Was not fresh at all. I’m never going back to either KFC in Garner.
The owners of this place must be extremely proud! The customer service is non-existent, they’re always closed early, sometimes you get fresh food if your willing to wait 20-30mins cause they’re ALWAYS SLOW
I had one of the worst experiences at this KFC. At 8:49 PM on a Saturday night, the manager got on the intercom and announced they were out of wings for the rest of the night. For a chicken restaurant that doesn’t close until midnight, this is unacceptable. Running out of your signature product during peak weekend hours shows poor planning and a lack of care for customers. Very disappointing.
Atmosphere: 2
Food: 1
Service: 1
Came in to order a 16 piece family meal and some extra. Was never told up front that there was a wait for the food. It wasn’t until my husband went back up to ask to substitute a side in one of our orders that we found out they were out of chicken and it was a 30 minute wait. We told them it was fine. After 30 minutes I asked one of the workers how much longer because we weren’t told in the beginning that they were out of chicken and I wouldn’t have ordered so much food if that was the case. I was told at that time about 5 more minutes, but the young lady was very sweet and apologized so I told her it’s fine, we will wait a few more minutes. The whole time while sitting there, I could hear the manager from the back telling the cashier to make sure to let everyone know that there is a wait time and I could hear her using profanity. After an hour of waiting, I asked the cashier if I could just get a refund. He said he had to get the manager but she would be up. I continued to wait and the cashier said he would go check and I could hear her telling them that we have to wait because she’s busy. She finally came up and I asked if I can get a refund. Her response was yeah, that’s fine. I would expect as a manager to at least have friendly customer service and address the customer with an apology for the wait time. All she did was hand me the receipt and continued with her conversation on the phone. This location needs better management especially in these situations. I’ve been to this location a few times and there has always been a wait time but never like this and never this unprofessional.
Service: 1
The service was good. Staff were polite and professional. The only issue was the chicken was overcooked making the outter too hard. However the manager provided an order of fresh cooked chicken. It was better.
Atmosphere: 4
Food: 4
Service: 4
This location is a Taco Bell, KFC split I arrived at 9.25pm and was told that the KFC side closed at 9pm when clearly the web site says 12am.
Service: 1
Went through drive-thru only had one car in line, I ordered x2 large mash x2 large gravy and two chicken little sandwiches. Was met at the window with complete rudeness and bad attitudes went inside because my order was not rung up completely and employee inside caught an attitude and tried to embarrass me. I simply asked for my money back at that time.
Atmosphere: 1
Food: 1
Service: 1
No ice, the drinks are flat. The resturant is bare and the wait times are still unreasonable. The team lead Lucy is very rude— No greeting, no customer skills, very short with responses. Definitely should not be the face of this resturant or at the front end.
Atmosphere: 3
Food: 2
Service: 1
wonderful service! Taylor was amazing!!!
Atmosphere: 5
Food: 5
Service: 5
A bug came out of my Taco Bell food bag right after I got it, swerved out the road to pull over because it started crawling everywhere had to through out the whole bag. I went back for a refund and they said there was no bug and I needed the bag, that I had to Throw out!! Manager just brushed it off and said to call a number. ( KFC/tacobell)
Atmosphere: 1
Food: 1
Service: 1
Arrived at KFC. They are out of chicken!!! Guy serving at counter needed some training on customer service. Don’t waste your time coming here. We left without food.
Food: 1
Service: 1
Restaurantji Recommends
Fries were lukewarm and burnt. Ice tea was warm with no ice in cup. Worst meal we have ever got. Probably will not eat here again for a while. Wish we could get our money back. Order famous bowls had 3 small pieces of chicken. Have pic. Wish I could post them to show what we got.
Atmosphere: 1
Food: 1
Service: 1
This KFC used to be the best around, the last few visits were very disappointing .They are either out of chicken or want you to wait 20 minutes and it’s always soggy or over cooked. At 40 dollars for a bucket I can do better.Try Carolina BBQ it’s always good .
Atmosphere: 1
Food: 1
Service: 1
Worst kfc ever... i asked where i can find the 5$ deals at the menu and the staff told me "look for it i dont know".wow just wow.. its like they just go to work to just get paid even if they dont know anything
Atmosphere: 1
Food: 1
Service: 1
Poorly managed. The whole crew, including mgt, has no people skills. Instead of finding a calm solution, manager escalated the problem and the customer stormed out.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Fried Chicken
On Saturday, I ordered a four piece and it was dry. I asked for them to remake it and the chicken taste like it had been sitting there for days and they just dipped it in the oil to make it hot and gave it to me. Was not fresh at all. I’m never going back to either KFC in Garner.
Food: 1
Service: 3
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