I ate at this McDonald's on Glen Road in Garner on Friday April 4th and got Deadly Sick . I had a cheese burger and large fries. Either their burgers are bad or they didn't properly clean the grill or change the oil in the fryer I am currently undergoing cancer treatments and food poisoning could of landed me in the hospital. Stay away from this McDonald's on Glen Road in Garner;NC
Atmosphere: 2
Food: 1
Service: 2
Isaiah Creech
Can't give zero stars but would if could. My parents ordered food at 4pm through drive through. They were told where to pull at to wait for the food it's 5pm and they were told the food was thrown away because they couldn't find them to give the food to them. This is the worst place to go.
Atmosphere: 1
Food: 1
Service: 1
Tony Stephenson
This was the worst experience I have ever had ordering breakfast to go! I waited at least 20 minutes to get my food, one person running register, the manager back there trying to look like she's doing something she's not and one other girl walking around in circles! They need to hire a new manager and some new employees that will work, never will I go to that McDonald's again!
Atmosphere: 1
Food: 2
Service: 1
Jersey Finest
The food at this location sucks! I don't care how many stars it has, something is wrong. I have visited this place numerous times day and night and its always the same. Unseasoned food, cold, and the french fries don't even get me started. An utter hot mess! The sauces are always busted opened and spilled making a mess all over the rest of the items, apple pies are raw, the crust/dough is never cooked all the way through. Ehh!!!
Atmosphere: 3
Food: 1
Service: 3
John Morris
I came on a Wednesday morning and dined inside.
One of the first annoyances - are that if the kiosks are supppsed to save staff time and help divert flow of customer traffic - then the coupons you cut from a newspaper should somehow be utilized on the kiosk without having to go to the counter and interact with cashier.
Whether via code entry, QR code or barcode scan. I know theres a risk of scamming by unscrupulous folks but McDonalds isnt broke and they can afford to find ways to be more convienient for customers to include a more automated system so that the people working on the food can concentrate on quality, not breaking away for every customers whim.
Japan really outshines McDonalds on all fronts which is a shame when America is the country of origin for McDonalds and corporate has no invested interest in improving the quality of food or customer interactions outside of a 15 minute training video no one gives a dang about.
The next was the attitude. I really think McDonalds management in whole - does not care about the attitudes of the people they hire and how its reflected in the service. It may be an interview question, but its not meant to actually be taken seriously by any accounts when you see the level of rudeness and disrespect from these employees.
This is expressed distinctly when the cashier is smiling to himself but the second he/she thinks youre coming to the counter - or that anyone comes to the counter whatsoever - his/her face drops to a frown and he/she says rudely "What do you want".
Granted, people were doing their jobs reluctantly - with the manager explaining "We need to get our times down folks. And you need to stop playing around."
I dont think that the morning shift was as bad as night/afternoon shift. If anything at this location it appears dayshift does the cleaning from the night before because burger wrappers were being picked up and french fries under the tables at 8AM on the day I was dining there.
Night / evening management just does not seem to care.
Overall, as a fast food joint you just accept low quality food and service and McDonalds corporate is too lazy to actually instill that needed quality when the fact of the matter is, its been such an epidemic problem for so long - Americans got used to being treated like trash and with low quality service.
Dont blame these local staff. Blame McDonalds corporate that never sought to institute change or have pride in quality of product or service.
Its only about money.
Kid-friendliness: Its got a kids play center.
Wheelchair accessibility: ADA Accessible
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Bacon Egg & Cheese Biscuit
Kiara Manuel
The night crew SUCKS here I swear. I waited like 15 minutes for someone to take my order and there were only 4 people inside. They always get my orders wrong and I have to come back or give cold fries. And they are RUDE!
Atmosphere: 1
Food: 2
Service: 1
hardy family
One of the burgers we ordered earlier today had a grey hair in it! I thought wearing hairnets was mandatory
Atmosphere: 2
Food: 1
Service: 2
Jim Abegglen
Clean and modern looking. Self service kiosks.
Slow feed prep and poorly made sandwiches.
Big mac made with 2 patties on top of one another. 2 bottom pieces of bread next to each other with nothing in between.
Order a QPC + bacon. No bacon added to sandwich.
All this and there was no line in drive through and maybe 5 customers in the restaurant.
It feels like they don't care about service or customer's impression.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Big Mac, Quarter Pounder Hamburger, French Fries
Sam M
Very few people. They delivered the food, but no napkins. No one at the counter to ask. Food was good for McDonald's. Just annoying not to have access to napkins.
Never have a good experience here. Everything is always wrong, wait is ridiculous and staff is rude 9/10.
Atmosphere: 2
Food: 1
Service: 1
Christopher “Brad” Pollard
Great service as always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
S I
I don't rate them good because of their food but they are open 24 hours to get something mainly get their cheap drinks then go elsewhere to get food
Atmosphere: 5
Food: 5
Service: 5
JoAnn Bass
Took forever to get food inside because they're focused on the drive-thru
Atmosphere: 1
Food: 3
Service: 1
Elisa Canipe
Ordered a happy meal with double fries, pulled out only to realize they didn't give me any. Parked and went in and told them, they apologized and handed me a bag and it still wasn't right.
I ate at this McDonald's on Glen Road in Garner on Friday April 4th and got Deadly Sick .
I had a cheese burger and large fries.
Either their burgers are bad or they didn't properly clean the grill or change the oil in the fryer I am currently undergoing cancer treatments and food poisoning could of landed me in the hospital.
Stay away from this McDonald's on Glen Road in Garner;NC
Atmosphere: 2
Food: 1
Service: 2
Can't give zero stars but would if could. My parents ordered food at 4pm through drive through. They were told where to pull at to wait for the food it's 5pm and they were told the food was thrown away because they couldn't find them to give the food to them. This is the worst place to go.
Atmosphere: 1
Food: 1
Service: 1
This was the worst experience I have ever had ordering breakfast to go! I waited at least 20 minutes to get my food, one person running register, the manager back there trying to look like she's doing something she's not and one other girl walking around in circles! They need to hire a new manager and some new employees that will work, never will I go to that McDonald's again!
Atmosphere: 1
Food: 2
Service: 1
The food at this location sucks! I don't care how many stars it has, something is wrong. I have visited this place numerous times day and night and its always the same. Unseasoned food, cold, and the french fries don't even get me started. An utter hot mess! The sauces are always busted opened and spilled making a mess all over the rest of the items, apple pies are raw, the crust/dough is never cooked all the way through. Ehh!!!
Atmosphere: 3
Food: 1
Service: 3
I came on a Wednesday morning and dined inside.
One of the first annoyances - are that if the kiosks are supppsed to save staff time and help divert flow of customer traffic - then the coupons you cut from a newspaper should somehow be utilized on the kiosk without having to go to the counter and interact with cashier.
Whether via code entry, QR code or barcode scan. I know theres a risk of scamming by unscrupulous folks but McDonalds isnt broke and they can afford to find ways to be more convienient for customers to include a more automated system so that the people working on the food can concentrate on quality, not breaking away for every customers whim.
Japan really outshines McDonalds on all fronts which is a shame when America is the country of origin for McDonalds and corporate has no invested interest in improving the quality of food or customer interactions outside of a 15 minute training video no one gives a dang about.
The next was the attitude. I really think McDonalds management in whole - does not care about the attitudes of the people they hire and how its reflected in the service. It may be an interview question, but its not meant to actually be taken seriously by any accounts when you see the level of rudeness and disrespect from these employees.
This is expressed distinctly when the cashier is smiling to himself but the second he/she thinks youre coming to the counter - or that anyone comes to the counter whatsoever - his/her face drops to a frown and he/she says rudely "What do you want".
Granted, people were doing their jobs reluctantly - with the manager explaining "We need to get our times down folks. And you need to stop playing around."
I dont think that the morning shift was as bad as night/afternoon shift. If anything at this location it appears dayshift does the cleaning from the night before because burger wrappers were being picked up and french fries under the tables at 8AM on the day I was dining there.
Night / evening management just does not seem to care.
Overall, as a fast food joint you just accept low quality food and service and McDonalds corporate is too lazy to actually instill that needed quality when the fact of the matter is, its been such an epidemic problem for so long - Americans got used to being treated like trash and with low quality service.
Dont blame these local staff. Blame McDonalds corporate that never sought to institute change or have pride in quality of product or service.
Its only about money.
Kid-friendliness: Its got a kids play center.
Wheelchair accessibility: ADA Accessible
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Bacon Egg & Cheese Biscuit
The night crew SUCKS here I swear. I waited like 15 minutes for someone to take my order and there were only 4 people inside. They always get my orders wrong and I have to come back or give cold fries. And they are RUDE!
Atmosphere: 1
Food: 2
Service: 1
One of the burgers we ordered earlier today had a grey hair in it! I thought wearing hairnets was mandatory
Atmosphere: 2
Food: 1
Service: 2
Clean and modern looking. Self service kiosks.
Slow feed prep and poorly made sandwiches.
Big mac made with 2 patties on top of one another. 2 bottom pieces of bread next to each other with nothing in between.
Order a QPC + bacon. No bacon added to sandwich.
All this and there was no line in drive through and maybe 5 customers in the restaurant.
It feels like they don't care about service or customer's impression.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Big Mac, Quarter Pounder Hamburger, French Fries
Very few people. They delivered the food, but no napkins. No one at the counter to ask. Food was good for McDonald's. Just annoying not to have access to napkins.
Atmosphere: 3
Food: 4
Service: 2
Not very slow staff
Restaurantji Recommends
Never have a good experience here. Everything is always wrong, wait is ridiculous and staff is rude 9/10.
Atmosphere: 2
Food: 1
Service: 1
Great service as always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
I don't rate them good because of their food but they are open 24 hours to get something mainly get their cheap drinks then go elsewhere to get food
Atmosphere: 5
Food: 5
Service: 5
Took forever to get food inside because they're focused on the drive-thru
Atmosphere: 1
Food: 3
Service: 1
Ordered a happy meal with double fries, pulled out only to realize they didn't give me any. Parked and went in and told them, they apologized and handed me a bag and it still wasn't right.
Atmosphere: 1
Food: 1
Service: 1
Loading...