I had a lovely experience! Tori was really sweet and absolutely gorgeous with an amazing smile. Will be coming again. :)
Atmosphere: 5
Food: 5
Service: 5
Emeliya jessup
They were fast, calm and clean. Great service!!
Atmosphere: 5
Food: 5
Service: 5
Peyton Still
The place was absolutely spotless! I had such a great experience with the workers and a seamless order experience!! The smoothie girl made such a good Mango Monsoon!!!!! I absolutely love the good fresh food. I will recommend this cafe to friends!!!
Atmosphere: 5
Food: 5
Service: 5
kayden jones
I came in on a Monday, the cafe was super, clean, calm and the people are extremely nice, very helpful
Atmosphere: 5
Food: 5
Service: 5
Kevin Hockaday
1553 US Hwy 70 store closed 30 mins before closing hours they even locked the door and stated that their manager told them to lock the door. If that is the case then the management should be reprimanded
Service: 1
Elizabeth Genovese
Terrible service they take their own sweet time and even though you have ordered before others, they do not get your order out to you. They clearly do not know how to make the smoothies and have not memorized the menu because they always have to blend them like two extra times and add things to the smoothies. Will never go back.
Ken Warner
Review of Service at Tropical Smoothie Café – Sunday (3:34–4:00 PM)
I’m writing to share a disappointing experience I had at your location this past Sunday between 3:34 and 4:00 PM. I frequently visit this Tropical Smoothie Café and have always appreciated the service—until now.
I called to place a pickup order and spoke with a staff member named Michelle. I was surprised by the sarcastic tone she used when informing me that pickup orders were not allowed at that time. I politely accepted the policy and attempted to end the call, but Michelle continued speaking in a condescending manner, making it difficult to hang up. Despite me saying “it’s okay” multiple times to try to defuse the situation, she persisted in being rude and ultimately hung up on me.
I was only five minutes away and decided to come to the location in person. When I arrived, I calmly explained that her phone behavior was unacceptable and unprofessional. Rather than apologizing or acknowledging the issue, she appeared stunned and showed no effort to correct her attitude.
What made the situation even more disappointing is that the other staff members—young teenagers—were all polite and respectful. The only issue was with the shift manager, which makes it all the more concerning. This isn’t about getting someone fired; rather, it’s about highlighting a missed opportunity in leadership. As a shift manager, Michelle sets the tone for the entire team, and unfortunately, her customer service fell far below expectations.
Customer service is the cornerstone of any successful business. It costs nothing to treat people with respect, but the cost of poor service can be significant—like losing a regular customer. Sadly, after this experience, I will no longer be visiting this location.
I hope this feedback is taken seriously and used as a chance to reinforce the importance of respectful, courteous service—especially from those in leadership roles.
Atmosphere: 1
Food: 5
Service: 1
ceck in
This place was definitely a five star experience!! I was so impressed with the service and food that i will definitely be going back
Atmosphere: 5
Food: 5
Service: 5
Frederica Bilodeau
Amazing experience!! Lovely employees and super clean!
Atmosphere: 5
Food: 5
Service: 5
Paul Smith
Great smoothies, over priced for very bland food.
As you can see in the photos the chicken pesto flat bread was smeared with too much garlic oil which made it less desirable to finish.
Not enough chicken and tomato’s, each bit tasted like flatbread.. $7.69 before TAX.. for this!
(Only order smoothies from this location)
P.S. after the pre-option for tipping it read out “BAD TIP”. I have never had a machine ridicule how I tip before…
Was nice, seems like they had some change in management about a couple months ago, which is nice, the old management seemed painful to be around even as a customer.
Atmosphere: 5
Food: 5
Service: 5
Dianna Oelrich
I love smoothies! Great place to get some along with very friendly workers.
Atmosphere: 5
Food: 5
Service: 5
Tiana Gill
I randomly chose to eat here today so I had no idea what I wanted. I did notice the menu changed from the last time I was here. The server Tyrese M helped me choose a delicious wrap that paired so well with my smoothie choice. He was friendly and patient! I will be coming back soon !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sunrise Sunset, Smoothie and a Wrap
Dell
Tyrese made our dining experience fantastic! From the moment we walked in, he greeted us with a warm smile and welcoming attitude. He was super friendly and took the time to walk us through the menu, answering any questions we had. He even recommended a dish that turned out to be delicious! His attentive and personable service really made our visit memorable. Thank you, Tyrese!
I had a lovely experience! Tori was really sweet and absolutely gorgeous with an amazing smile. Will be coming again. :)
Atmosphere: 5
Food: 5
Service: 5
They were fast, calm and clean. Great service!!
Atmosphere: 5
Food: 5
Service: 5
The place was absolutely spotless! I had such a great experience with the workers and a seamless order experience!! The smoothie girl made such a good Mango Monsoon!!!!! I absolutely love the good fresh food. I will recommend this cafe to friends!!!
Atmosphere: 5
Food: 5
Service: 5
I came in on a Monday, the cafe was super, clean, calm and the people are extremely nice, very helpful
Atmosphere: 5
Food: 5
Service: 5
1553 US Hwy 70 store closed 30 mins before closing hours they even locked the door and stated that their manager told them to lock the door. If that is the case then the management should be reprimanded
Service: 1
Terrible service they take their own sweet time and even though you have ordered before others, they do not get your order out to you. They clearly do not know how to make the smoothies and have not memorized the menu because they always have to blend them like two extra times and add things to the smoothies. Will never go back.
Review of Service at Tropical Smoothie Café – Sunday (3:34–4:00 PM)
I’m writing to share a disappointing experience I had at your location this past Sunday between 3:34 and 4:00 PM. I frequently visit this Tropical Smoothie Café and have always appreciated the service—until now.
I called to place a pickup order and spoke with a staff member named Michelle. I was surprised by the sarcastic tone she used when informing me that pickup orders were not allowed at that time. I politely accepted the policy and attempted to end the call, but Michelle continued speaking in a condescending manner, making it difficult to hang up. Despite me saying “it’s okay” multiple times to try to defuse the situation, she persisted in being rude and ultimately hung up on me.
I was only five minutes away and decided to come to the location in person. When I arrived, I calmly explained that her phone behavior was unacceptable and unprofessional. Rather than apologizing or acknowledging the issue, she appeared stunned and showed no effort to correct her attitude.
What made the situation even more disappointing is that the other staff members—young teenagers—were all polite and respectful. The only issue was with the shift manager, which makes it all the more concerning. This isn’t about getting someone fired; rather, it’s about highlighting a missed opportunity in leadership. As a shift manager, Michelle sets the tone for the entire team, and unfortunately, her customer service fell far below expectations.
Customer service is the cornerstone of any successful business. It costs nothing to treat people with respect, but the cost of poor service can be significant—like losing a regular customer. Sadly, after this experience, I will no longer be visiting this location.
I hope this feedback is taken seriously and used as a chance to reinforce the importance of respectful, courteous service—especially from those in leadership roles.
Atmosphere: 1
Food: 5
Service: 1
This place was definitely a five star experience!! I was so impressed with the service and food that i will definitely be going back
Atmosphere: 5
Food: 5
Service: 5
Amazing experience!! Lovely employees and super clean!
Atmosphere: 5
Food: 5
Service: 5
Great smoothies,
over priced for very bland food.
As you can see in the photos the chicken pesto flat bread was smeared with too much garlic oil which made it less desirable to finish.
Not enough chicken and tomato’s,
each bit tasted like flatbread..
$7.69 before TAX.. for this!
(Only order smoothies from this location)
P.S.
after the pre-option for tipping it read out
“BAD TIP”.
I have never had a machine ridicule how I tip before…
Atmosphere: 3
Food: 3
Service: 4
Restaurantji Recommends
Absolute slowest service I've ever experienced
Service: 1
Was nice, seems like they had some change in management about a couple months ago, which is nice, the old management seemed painful to be around even as a customer.
Atmosphere: 5
Food: 5
Service: 5
I love smoothies! Great place to get some along with very friendly workers.
Atmosphere: 5
Food: 5
Service: 5
I randomly chose to eat here today so I had no idea what I wanted. I did notice the menu changed from the last time I was here. The server Tyrese M helped me choose a delicious wrap that paired so well with my smoothie choice. He was friendly and patient! I will be coming back soon !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sunrise Sunset, Smoothie and a Wrap
Tyrese made our dining experience fantastic! From the moment we walked in, he greeted us with a warm smile and welcoming attitude. He was super friendly and took the time to walk us through the menu, answering any questions we had. He even recommended a dish that turned out to be delicious! His attentive and personable service really made our visit memorable. Thank you, Tyrese!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Juice
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