I usually place my orders through the app. I called about my order to see if I could make a slight change as i didn’t see the option in the app. The employee who answered was rude, off gate. Seemed to have an attitude and zero patience. She kept telling me she didn’t see any order for me and asking if I’m calling the right place. I let her know, I am in fact calling the right location, and then offered to read her my order number, she then HUNG UP.
Please consider more training courses to your employees about providing quality customer service.
Lorin Prange
The incompetence! A girl and guy (both under 30) were working. The girl took my order and went to make a sandwich for another customer. The guy tried to make my acai bowl without gloves (girl scolded him). The guy pulled out my smoothie base which was rock hard like it came from the bottom of a deep freezer. Girl sent the guy to pour a smoothie and started my bowl. In the 3-5 minutes the girl spent trying to make my bowl and the sandwich at the same time, the guy left his task and tried to make (mess up) my bowl several times. With only 2 orders, the girl did most of the work on top of trying to manage the guy (she was clearly not a manager and trying her best to keep him out of the way so she could get customers correct orders). If they got busy, I guarantee orders got messed up left and right because the guy was incompetent and did not take direction well. My bowl base was frozen to the point that it had to sit out for 30 minutes to thaw and was thrown together. The poor girl hid it but she had to be so frustrated. Training and support is needed
Atmosphere: 2
Food: 2
Service: 2
Kayla Tucker
Received my smoothie quickly, and it was blended to perfection.
Atmosphere: 5
Food: 5
Service: 5
Emeliya jessup
Bowl was made perfectly!! not messy. loved the customer service!
Atmosphere: 5
Food: 5
Service: 5
Peyton Still
Had such a great experience, the food was so good and fresh! The people working were so kind and helpful while making my order super fast. It was such a good experience, the inside was clean and was well decorated.
Atmosphere: 5
Food: 5
Service: 5
Tyrell Maness
THE FOOD AND SMOOTHIES WERE ABSOLUTELY ON POINT!!!!!, SO GOOD 🙌🏽
Atmosphere: 5
Food: 5
Service: 5
Sandy Smithson
Ordered the Baja chicken wrap and avocado smoothie. Food had great flavors and good size wrap and went delicious with my smoothie. Only waited for a few minutes and everyone was so pleasant.
Atmosphere: 5
Food: 5
Service: 5
Just uche
came in yesterday for the first time and everything was great! the workers were very respectful and my smoothie tasted amazing.
Atmosphere: 5
Food: 5
Service: 5
Evelyn Yingling
Kayla was a very kind and considerate worker, she helped me with selecting the right smoothie and making sure it tasted amazing. The store was very cheerful and didn't seem to have any issues. I would recommend going, my experience was a 10/10.
Atmosphere: 5
Food: 5
Service: 5
Derek Welch
Everyone was very nice and courteous. Food and smoothies were really good!!! Thank you
Quickly served, and I got a couple of smoothies. This place is kinda tucked away so may be slightly tricky your first time going there. Saturday mid afternoon. Not too busy.
Atmosphere: 5
Food: 5
Service: 5
Naomi Garnett
I dont come to White Oak as often as I used to,but the staff are always welcoming and the order always comes out the way I like it and in a timely manner.
Atmosphere: 5
Food: 5
Service: 5
felicia johnson
I came in last night close to closing and had some of the best customer service I've ever received!! a young lady named Hailey took my order, she was so sweet and patient with me as it was my first time ordering! she recommend the mango magic and it was one of the best smoothies I've ever had!! I was a smoothie king girl but Hailey definitely converted me last night LOL!
Atmosphere: 5
Food: 5
Service: 5
Jeanie Capobianco
I enjoyed my experience at Tropical Smoothie so much! The workers are very polite, a specific member Kayla had amazing manners and she worked very fast making my smoothie.
Atmosphere: 5
Food: 5
Service: 5
Melissa Robinson
We come to this particular tropical smoothie weekly often multiple times per week. The past few occasions have been horrible. Today I ordered the watermelon mojito. The shift lead stated they needed to cut watermelon . Not sure if that task was completed, as it tasted like there was rhine in the smoothie. It tasted horrible !!! I normally love this smoothie as it is limited availability. Then I get my normal south west wrap. This was absent of spinach. I again returned this to be remade and was told 20 minutes for the wait time. I work in a restaurant, that is a horrible response to a error they caused. I asked for the managers name, she did not give it to me not the owners name. Maybe you should not have an entire staff of teenagers working with no adult present to navigate and regulate the flow of productivity.!!!!! No thanks you lost our weekly business. I will go to the one on 4042. I also had to ask for my remake again dining service because the female shift lead never told anyone to make it!!!! Do better !!!
I usually place my orders through the app.
I called about my order to see if I could make a slight change as i didn’t see the option in the app. The employee who answered was rude, off gate. Seemed to have an attitude and zero patience. She kept telling me she didn’t see any order for me and asking if I’m calling the right place. I let her know, I am in fact calling the right location, and then offered to read her my order number, she then HUNG UP.
Please consider more training courses to your employees about providing quality customer service.
The incompetence! A girl and guy (both under 30) were working. The girl took my order and went to make a sandwich for another customer. The guy tried to make my acai bowl without gloves (girl scolded him). The guy pulled out my smoothie base which was rock hard like it came from the bottom of a deep freezer. Girl sent the guy to pour a smoothie and started my bowl. In the 3-5 minutes the girl spent trying to make my bowl and the sandwich at the same time, the guy left his task and tried to make (mess up) my bowl several times. With only 2 orders, the girl did most of the work on top of trying to manage the guy (she was clearly not a manager and trying her best to keep him out of the way so she could get customers correct orders). If they got busy, I guarantee orders got messed up left and right because the guy was incompetent and did not take direction well. My bowl base was frozen to the point that it had to sit out for 30 minutes to thaw and was thrown together. The poor girl hid it but she had to be so frustrated. Training and support is needed
Atmosphere: 2
Food: 2
Service: 2
Received my smoothie quickly, and it was blended to perfection.
Atmosphere: 5
Food: 5
Service: 5
Bowl was made perfectly!! not messy. loved the customer service!
Atmosphere: 5
Food: 5
Service: 5
Had such a great experience, the food was so good and fresh! The people working were so kind and helpful while making my order super fast. It was such a good experience, the inside was clean and was well decorated.
Atmosphere: 5
Food: 5
Service: 5
THE FOOD AND SMOOTHIES WERE ABSOLUTELY ON POINT!!!!!, SO GOOD 🙌🏽
Atmosphere: 5
Food: 5
Service: 5
Ordered the Baja chicken wrap and avocado smoothie. Food had great flavors and good size wrap and went delicious with my smoothie. Only waited for a few minutes and everyone was so pleasant.
Atmosphere: 5
Food: 5
Service: 5
came in yesterday for the first time and everything was great! the workers were very respectful and my smoothie tasted amazing.
Atmosphere: 5
Food: 5
Service: 5
Kayla was a very kind and considerate worker, she helped me with selecting the right smoothie and making sure it tasted amazing. The store was very cheerful and didn't seem to have any issues. I would recommend going, my experience was a 10/10.
Atmosphere: 5
Food: 5
Service: 5
Everyone was very nice and courteous. Food and smoothies were really good!!! Thank you
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Quickly served, and I got a couple of smoothies. This place is kinda tucked away so may be slightly tricky your first time going there. Saturday mid afternoon. Not too busy.
Atmosphere: 5
Food: 5
Service: 5
I dont come to White Oak as often as I used to,but the staff are always welcoming and the order always comes out the way I like it and in a timely manner.
Atmosphere: 5
Food: 5
Service: 5
I came in last night close to closing and had some of the best customer service I've ever received!! a young lady named Hailey took my order, she was so sweet and patient with me as it was my first time ordering! she recommend the mango magic and it was one of the best smoothies I've ever had!! I was a smoothie king girl but Hailey definitely converted me last night LOL!
Atmosphere: 5
Food: 5
Service: 5
I enjoyed my experience at Tropical Smoothie so much! The workers are very polite, a specific member Kayla had amazing manners and she worked very fast making my smoothie.
Atmosphere: 5
Food: 5
Service: 5
We come to this particular tropical smoothie weekly often multiple times per week. The past few occasions have been horrible. Today I ordered the watermelon mojito. The shift lead stated they needed to cut watermelon . Not sure if that task was completed, as it tasted like there was rhine in the smoothie. It tasted horrible !!! I normally love this smoothie as it is limited availability. Then I get my normal south west wrap. This was absent of spinach. I again returned this to be remade and was told 20 minutes for the wait time. I work in a restaurant, that is a horrible response to a error they caused. I asked for the managers name, she did not give it to me not the owners name. Maybe you should not have an entire staff of teenagers working with no adult present to navigate and regulate the flow of productivity.!!!!! No thanks you lost our weekly business. I will go to the one on 4042. I also had to ask for my remake again dining service because the female shift lead never told anyone to make it!!!! Do better !!!
Atmosphere: 4
Food: 1
Service: 1
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