Cheddar's Scratch Kitchen

Food is always good hot and plentiful. Plentiful to choose from. And the drinks are always good.

Atmosphere: 4

Food: 5

Service: 5

Very disappointed in Cheedars this go round. Not sure if they have a new chef but hard croissant, soggy broccoli, over cooked Salmon room temp, and room temp shrimp, soggy old tasting rice is ridiculous. I was 5 minutes early so why is my food cold and not fresh. I called and sent my food back because I parked in the parking lot to eat. When they brought the food back all was better but the Shrimp. It was like they took what was on my plate and threw it back on the grill and gave me back over cooked rubbery Shrimp. Smh Very disappointing. I added a photo of the shrimp.

I gave it A plus

Atmosphere: 4

Food: 4

Service: 4

I LOVE this place! Family atmosphere with great food! AAAAANNNNDDDD an epic patio!

Atmosphere: 5

Food: 5

Service: 5

This place serves finger foods and food that is spicy but they have no napkins.. in today’s economy they decided that it was the smartest idea to get rid of physical napkins. I also heard that a server brings in napkins for her specific tables, I think thats absurd. The service was good and it shouldn’t be left on the employees to waste time listening to complaints of customers about a silly napkin. Cheddars can do better.

Atmosphere: 4

Food: 4

Service: 5

Excellent food, service, and food selection. One of my favorite comfort food restaurants.

Atmosphere: 5

Food: 5

Service: 5

Good food, fast friendly service definitely recommend

Atmosphere: 4

Food: 4

Service: 4

I just want to say that the food was average and the service was great! (The servers were great!) The manager on the other hand was terrible! I would not recommend eating here, if u want to visit with friends while eating, or if u have a group of more than about 5 or 6 people. The manager told us if we didn't like the way we were seated (after a 45 mi wait) that we didn't have to stay, we could leave! WE WILL NEVER GO BACK TO CHEDDARS! Or any DARDEN owned restaurant for that matter! You won't have a successful business for long, as long as you have a manager like that! We even called ahead & told them we were gonna have a large party at 5pm.. The date was 11/08/2025..

Atmosphere: 3

Food: 4

Service: 2

My husband and I love to visit the Gastonia, NC location every time we're in the area.

Atmosphere: 5

Food: 5

Service: 5

Food was delicious and service was great

Atmosphere: 5

Food: 5

Service: 5

Tonight was the birthday dinner for my granddaughter. She is in town, Birthday girl wanted Cheddar’s as it is her favorite place back home.

She had planned on a getting her steak , mashed potatoes and coke. Her mashed potatoes were brought out after she was almost full from eating her steak.

The rest of the party drink orders were wrong , plates were wrong , services was terrible.

To make it even worse. When speaking with the manager even she could not take accountability for the service that we received.

Definitely did not deserve the 1 star for this review.

Atmosphere: 1

Food: 1

Service: 1

The food was horrible, the waitress did her best however we did receive a dirty plate for the bread. The best food was the complimentary bread lol.

I got less than cup of rice under the two rubbery reheated unseasoned White Fish. My son pasta was terrible with watery sauce that looks like cheesy water. All the food seem it was reheated in a microwave.

We received cold fries and list goes on.

The manager mentioned the rice is garnished due to the plate I ordered comes with two sides. Never heard that before. Overall it was a waste.

Atmosphere: 2

Food: 1

Service: 4

We decided to give this place a chance on. Sunday around 1:45pm. We were sat immediately as we were told it was a slower Sunday. Took the server about 8 mins to greet us officially even though she walked by several times. Eventually she took our drink order and I had her take our order because I had a feeling we wouldn’t see her for long.
We didn’t receive any croissants and asked our server and she said they were cooking. 30 minutes later we still had not had any. I asked our server for a drink refill and she didn’t come back. When passed by 7 mins later, she laughed off my request for a drink refill awkwardly and then eventually came back with a drink. After speaking with a manager, we eventually saw some croissants but only one order. After 45 minutes in your experience, we received our side salads that went with our meals (yikes…times are NOT good). It took almost an hour for our food to arrive. That’s highly unacceptable. The food quality was good but not worth the wait we endured and the price for the hassle of the experience. We should not have to beg for good service or ask for drink refills. Teach young people that the way they respond to a customer’s need is important as it shows respect and values their money/time. How they respond is everything. Things are gonna go wrong in any business…but how you respond will determine repeat business. Laughing off that we have drink needs, etc is NOT how to respond to a customer that’s paying for an experience.

Atmosphere: 3

Food: 3

Service: 1

This was the most nasty burger I ever tasted. Doesn't taste like hamburger. Nasty bacon, bread tore up on the bottom. 🤢🤮 It's not the servers it's the food.

Atmosphere: 2

Food: 1

Service: 2

I loved the pain killer but the service was just okay and the food was mediocre

Atmosphere: 5

Food: 3

Service: 5