Chipotle Mexican Grill

This location is hands down the worst chipotle that I’ve ever been too. I eat at chipotle atleast 2 times per week. Tonight my wife and I went in for some food. There was a fairly big line inside the restaurant. They had one person on the line for the people inside but had 4 employees working the to go side. Multiple employees walking around doing absolutely nothing and did not try to help the line at all. After waiting 25 minutes to order they were out of steak. We asked them to get it from the to go line and the lady refused. So your people eating inside are not as important than the to go people? We asked when steak would be ready and she said I have no idea! Absolutely horrible! We also watched the manager leave for the night with a line out the door and offered no help. How many bad reviews does this store have to get before a change in management is made? Seems to me that chipotle could care less about its reputation and patrons!

I come to this location at least 4 times a month. Today was the worst service and experience I’ve had! First off I along with a line that was past the front the front door, of people stood in line for several minutes, waiting to be served. While all the staff stupid there talking. No one was being waited on. All of us in line were wondering what on earth was going on. People started to leave the restaurant because it was ridiculous to wait for no reason.

I got up and place my order. When my bowl was prepared the guy put very little rice in the bowl, so I asked for him to put a little more. I got down the line and ask for lettuce and guacamole and was told they had none. Got to the counter to pay for the bowl that wasn’t prepared the way I wanted, and the cashier told me that was being charged for extra rice! I was so shock that I asked her to confirm what she said. She confirmed that they were charging me to add a little more rice that should have been in the bowl to start with! I left the two bowls I order there and will never come tot his location again. The customer service isn’t what it used to to be. I will be sure to let everyone I know that comes to this location about my experience with hopes they dont come to this location either. Terrible!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Bowl

This is my 2nd time there they never have steak

Atmosphere: 5

Food: 5

Service: 5

Frequently gets the order wrong when you order pick up, especially when order via gift card or points (items won’t be refunded)

We walked in for our first visit and noticed the ice machine was perhaps on the fritz -- ice was piled up below the dispenser and spilling onto the floor. Out of corn chips and guac around 4:30pm on a Saturday. May have just been an off day but since it is located at a difficult intersection, we probably won't ever attempt to visit again.

The food was good however they run out of steak, chicken, chips, etc almost every single day, the manager was very disrespectful to my mother, my father couldn’t even get a heated up burrito wrap when it was right in front of the server that heats up the wrap, and the service is trash here. Never Again.

Atmosphere: 1

Food: 3

Service: 1

If I could rate 0 stars for service I honestly would, I’ve NEVER dealt with staff at a restaurant that are so rude and seem to not want to do their job. If you hate your job work somewhere else and don’t take it out on the customers. Do better.

Atmosphere: 1

Food: 2

Service: 1

Very nice maintenance and staff well trained in this location

This place never disappoints

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Rice Bowl

store is always busy , employees are always distracted and have no good customer service. everytime i come there its always a wait for me to order. employees refuse to continue my order after i told them it will be over 5 orders and they told me they dont want to finish it and went walking around for someone to finish it yes 10 orders is alot but its money . i do not recommend this place in gastoina

Atmosphere: 1

Food: 1

Service: 1

Always out of chicken, mines well take it off the menu..

Atmosphere: 1

Food: 1

Service: 1

Kid-friendliness: Suitable

Wheelchair accessibility: Suitable

Atmosphere: 5

Food: 5

Service: 5

I had several to go orders and the chicken was way too salty!

Atmosphere: 3

Food: 1

Service: 3

Recommended dishes: Bowl, Chips, Quesadilla, Guacamole Dip

Everything was fine except the food. The cheese was really thick and a weird consistency. The chips had way too much lime on them for my taste, and I didn't like the options for bowl add-ins. Specifically I wish the add-ins were just that ingredient instead of being a mixture of things (eg: I wish the corn mix was just seasoned corn but they add in onions and other things to it). My stomach was very upset I ate here, but I know that is just my one experience out of thousands who love this restaurant. Also the prices are super high.

Food: 2

Recommended dishes: Bowl, Chips

The food was delicious. But I didn’t get any chips with my queso that I ordered. I should have checked the bag but I was out of town, trying to make it to my hotel.

Parking: There is a nice outdoor eating area in front of the restaurant.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Bowl

Excellent and delicious food

Atmosphere: 5

Food: 5

Service: 5