Dunkin'
$ • Coffee Shops, Donuts
Hours:
350 N New Hope Rd, Gastonia
(704) 671-2795
About Dunkin' Donuts
Customers' Favorites
Dunkin' Donuts Reviews
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Worst Customer service ever!
Dunkin'
DO NOT GO TO THIS DUNKIN ON N NEW HOPE RD IN GASTONIA or ANY DUNKIN!!!
I RECEIVED THE WORST CUSTOMER SERVICE FROM THE SHIFT LEADER KRISTA TODAY AT 1:08PM. TOTALLY UNPROFESSIONAL, YELLING AT ME OVER SOME BISCUIT BITES THE STORE DID NOT HAVE AND I ORDERED IN THE APP. NO BISCUIT BITES NO REFUND NO PHONE NUMBER TO CALL BUT SHE CAN CALL THE ASSISTANT MANAGER ASIA BECAUSE I WANT A RESOLUTION FOR SOMETHING I ORDERED AND PAID FOR IN THE...read full review
I hate coming to this location. Their drive-thru is slow as 💩. I get here and there’s 15 people in their drive-thru. So I decide to go inside to order. Only to be told they are only doing mobile orders and drive-thru. If you aren’t taking orders inside, your drive-thru shouldn’t be so slow. Needless to say, I left and went somewhere else (not Dunkin).
This used to be my go to Dunkin but my experience lately has been horrible. The donuts are always stale and hard. But the breaking point for me was the other day as I stood in line inside (because the line outside was wrapped around the building into another parking lot) patiently waiting to place my order - after waiting 20 minutes in a line the lady looks up at the counter and yells to each person who also had spent ample time in side waiting “If you don’t have a mask on...read full review
Ratings
Hours
| Monday | 5AM - 8PM |
| Tuesday | 5AM - 8PM |
| Wednesday | 5AM - 8PM |
| Thursday | 5AM - 8PM |
| Friday | 5AM - 7PM |
| Saturday | 6AM - 8PM |
| Sunday | 6AM - 8PM |
People in Gastonia Also Viewed
The Dunkin' on New Hope Rd is a reliable spot for accurate orders, especially for mobile orders. The drive-thru is quick, and the staff is attentive to customers' requests. The manager takes pride in their work, going above and beyond to resolve issues. The food is delicious, including popular items like the "Butter Pecan Frozen Coffee". Customers can enjoy adequate parking and a convenient stop for a quick meal or drink. The staff is generally friendly and helpful, often providing recommendations on favorite drinks. However, some customers have experienced poor customer service, with staff being rude and unhelpful at times.