I stopped by on a road trip on March 15th at 730pm. I was expecting to have Jack in the Box like I was used to from California, it WAS NOT. The staff are lazy and rude. They took forever to give us our food, almost 100 dollars worth and we were patient, but when we asked for ranch for the tenders we bought, we were charged for it. OK that's cool, but they forgot to mention that there was no lettuce or tomatoes, and gave us all our food differently than we had ordered due to the missing ingredients. Then we were missing two waffle fries and the cashier said she could read (though she did take minute to read the receipt, so that's questionable), and she yelled out to make 2 more waffle fries. Then she disappeared, only to come back and conveniently not have anymore. So either she did not want to make it, or she knew we were short in our order. She refunded our money, as we saw her do with another customer. We asked if she could just use curly or regular fries and make them like the waffle fries. She said she was not allowed to. The cashier was rude, and refused to even give a fork... you'd think we were asking her for her personal property, or asking her to pay. All three employees were yelling about the orders and customers. There was no forks, no waffle fries, no bacon, no salads, no lettuce, no tomato, but plenty of horrible service and food! Do not come here thinking you'll get West coast Jack in the Box. This place is trash. The majority of the 100 we spent went right in the trash as it was not consumable.
Atmosphere: 1
Food: 1
Service: 1
Bronze598
Took over 30 minutes to get 2 burgers, as the only person in line
Atmosphere: 1
Service: 1
Damien Servidio
Was standing at the counter for 10-15 mins while people just looked at me and I was the only one in line. Do better, or get better people
Shawn Malone
Slow service-
Atmosphere: 1
Service: 1
Michael Bridges
The last 3 times I have went to this location you can not go inside because of short staffing but also my order has been wrong each time and the employees working could care less. I would not recommend going here and I will not be going again.
Atmosphere: 1
Food: 1
Service: 1
Lizzy H
Waited over 30 minutes for 2 sandwiches and 4 tacos. Over 20 minutes of that for the 4 tacos. Then they only gave us 2. Other customers were becoming hostile behind us and honking so we didn't want to go in for the missing food. Hardly even a sorry. No way to know "waiting on the tacos" meant another 20 minutes. Also only toasted one of the pieces of sour dough for my burger..
Striking _
Use to be a 5 star but it’s definitely reduced down to 1 star Idk what happen to the good fast service. You cannot have cars waiting 20 minutes per person that’s only three cars an hour that is absolutely ridiculous and then as a failure of an establishment
11-2-23 food is still good and fresh. Got the munchie box and I can say the food was well put together and appetizing! Good job
Edit: 5-5- 24
I’m dropping my review down to a three star because I showed up at 11:30 PM at night and after waiting there for almost 10 minutes. I was told that this location was closed even though online it says open till 2 AM so sounds like the employees lied to me, I’ll change it in the future if my experience improves, but until then five star reduced down to three.
Yeah, rating is reduced all the way down to one star as of lately when I come here it’s very poor service, especially for a place that pride themselves on being a late night establishment. They don’t provide. 15 minutes a car is too long.
Atmosphere: 3
Food: 3
Service: 1
Bailey Snipes
Was door dashing with my bf and the girl on the speaker said they couldn’t complete the order because they were out of tiny tacos, so we pulled around and the customer asked if we could substitute it, the girl also said no, then when we asked if we could get the rest of the DoorDash without the tiny tacos she also said no. Why are you guys even open? Why are door dashes being accepted by this location? Why are yall even there if yall don’t want to work?
SNL
Hot and Fresh food. Great breakfast items, market this!!
Don't waste your time here. Rude employees and dry food.
Atmosphere: 1
Food: 1
Service: 1
donald o'neil
I sat for 30 minutes in the drive thru to put in an order. I ended up going in and saw 2 workers doing the best they could to keep up. This is management failing their employees and their customers. Good management should be able to manage and motivate workers to show up to work and provide quality service. I think the workers in this situation should get a raise.
Atmosphere: 1
Food: 1
Service: 1
Andres Cruz
Waited 30mins in drive thru ridiculous.
David Keres
We showed up at 1 on a Wednesday and…closed 😩👎🏻
Terrance
The employees here could definitely use customer service training!
Not good place
I stopped by on a road trip on March 15th at 730pm. I was expecting to have Jack in the Box like I was used to from California, it WAS NOT. The staff are lazy and rude. They took forever to give us our food, almost 100 dollars worth and we were patient, but when we asked for ranch for the tenders we bought, we were charged for it. OK that's cool, but they forgot to mention that there was no lettuce or tomatoes, and gave us all our food differently than we had ordered due to the missing ingredients. Then we were missing two waffle fries and the cashier said she could read (though she did take minute to read the receipt, so that's questionable), and she yelled out to make 2 more waffle fries. Then she disappeared, only to come back and conveniently not have anymore. So either she did not want to make it, or she knew we were short in our order. She refunded our money, as we saw her do with another customer.
We asked if she could just use curly or regular fries and make them like the waffle fries. She said she was not allowed to. The cashier was rude, and refused to even give a fork... you'd think we were asking her for her personal property, or asking her to pay. All three employees were yelling about the orders and customers. There was no forks, no waffle fries, no bacon, no salads, no lettuce, no tomato, but plenty of horrible service and food! Do not come here thinking you'll get West coast Jack in the Box. This place is trash. The majority of the 100 we spent went right in the trash as it was not consumable.
Atmosphere: 1
Food: 1
Service: 1
Took over 30 minutes to get 2 burgers, as the only person in line
Atmosphere: 1
Service: 1
Was standing at the counter for 10-15 mins while people just looked at me and I was the only one in line. Do better, or get better people
Slow service-
Atmosphere: 1
Service: 1
The last 3 times I have went to this location you can not go inside because of short staffing but also my order has been wrong each time and the employees working could care less. I would not recommend going here and I will not be going again.
Atmosphere: 1
Food: 1
Service: 1
Waited over 30 minutes for 2 sandwiches and 4 tacos. Over 20 minutes of that for the 4 tacos. Then they only gave us 2. Other customers were becoming hostile behind us and honking so we didn't want to go in for the missing food. Hardly even a sorry. No way to know "waiting on the tacos" meant another 20 minutes.
Also only toasted one of the pieces of sour dough for my burger..
Use to be a 5 star but it’s definitely reduced down to 1 star
Idk what happen to the good fast service.
You cannot have cars waiting 20 minutes per person that’s only three cars an hour that is absolutely ridiculous and then as a failure of an establishment
11-2-23 food is still good and fresh. Got the munchie box and I can say the food was well put together and appetizing! Good job
Edit: 5-5- 24
I’m dropping my review down to a three star because I showed up at 11:30 PM at night and after waiting there for almost 10 minutes. I was told that this location was closed even though online it says open till 2 AM so sounds like the employees lied to me, I’ll change it in the future if my experience improves, but until then five star reduced down to three.
Yeah, rating is reduced all the way down to one star as of lately when I come here it’s very poor service, especially for a place that pride themselves on being a late night establishment. They don’t provide. 15 minutes a car is too long.
Atmosphere: 3
Food: 3
Service: 1
Was door dashing with my bf and the girl on the speaker said they couldn’t complete the order because they were out of tiny tacos, so we pulled around and the customer asked if we could substitute it, the girl also said no, then when we asked if we could get the rest of the DoorDash without the tiny tacos she also said no. Why are you guys even open? Why are door dashes being accepted by this location? Why are yall even there if yall don’t want to work?
Hot and Fresh food. Great breakfast items, market this!!
Restaurantji Recommends
Don't waste your time here. Rude employees and dry food.
Atmosphere: 1
Food: 1
Service: 1
I sat for 30 minutes in the drive thru to put in an order. I ended up going in and saw 2 workers doing the best they could to keep up. This is management failing their employees and their customers. Good management should be able to manage and motivate workers to show up to work and provide quality service. I think the workers in this situation should get a raise.
Atmosphere: 1
Food: 1
Service: 1
Waited 30mins in drive thru ridiculous.
We showed up at 1 on a Wednesday and…closed 😩👎🏻
The employees here could definitely use customer service training!
Atmosphere: 4
Food: 5
Service: 3
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