Marcos at Hoffman farmed out delivery to door dash who either stole or gave my $17.99 pizza to someone else. When I called the store , Billy told me the manager had agreed to remake the pizza and have it delivered within the hour. After an hour I called back to speak to Billy who said the pizza was on the way. I asked that they comp the pizza since they failed to delivery both times. Billy then said they had sized up the second pizza and it was on the way. I asked again to make it right that they refund my credit card. Again I was reminded the pizza was on the way. I stressed again that I wanted my card refunded and the pizza. Two hours and a half later….guess what? Still no pizza! I will add a comment later as to whether my card was refunded. Go the extra mile and go to Mt Holly store. This store is not customer friendly and is not managed well!
Atmosphere: 1
Food: 1
Service: 1
Elijah Irving
The staff were very polite and made my pizza was made quickly.
Atmosphere: 5
Food: 5
Service: 5
Sharon Shenita
***GO TO THE GARRISON LOCATION *** YOU'VE BEEN WARNED!!! Terrible food and incompetent employees. I 've given this location several chances delivery and pickup, each time They just look at you like you stupid. They don't read their own order tickets. I'll order the same Deluxe pizza every time and I will always get something different today. I'm making this review because I placed a pickup order for the same Deluxe pizza i knew something was going to be wrong when I walked in the door and the cashier was sitting down and looking at his phone. He told me one moment went back to get the pizza.They looked at it brought it to the front, when I asked to see the pizza before I paid. They slung the pizza around. I opened it up and it was a Cheese Pizza. The tag says the Deluxe, the employee says. Yes, it sure does say Deluxe. So what the hell is it that you don't want me to come back? Is it that you're too lazy to read? Is it that you don't check behind each other? There's 3 people touching the pizza. All 3 of you can't read your own order receipt. This location needs to be closed because the employees don't care enough about their job to do the simple things. And this has been going on for the three years that I have lived in this area. Different employees, same situation. It's just craziness.
Victoria Jimenez
I understand being busy during/after a storm but being down right rude and nasty when answering the phone is very unnecessary. I called the restaurant to see if they were open so I could feed a bunch of worker at a business down on Franklin and the rude young lady that answered says " we're not answering the phone,hold on a minute" as she proceeded to hang up on me. Obviously yall are "answering phone". She needs a lesson in customer service & how to answer the phone. I could just imagine how she would handle the busy night our school does a fundraiser there.
Service: 1
Allison Fridolfson
Melissa should definitely not be the manager there. After the employees under her care messed up my order, she tells me I have to cut it! Bc she knows she made the correct pizza but he didn't cut it right. The worst customer service i have ever received. Im still waiting on my pizza cuter she said they would deliver to me since I had to cut my own pizza correctly.
Service: 1
Bryan Mace
Got one of their new pizone things and hardly 6 pieces of pepperoni and full of un-melted cheese inside of a pizza dough rolled up,literally un edible. Also got a chicken club and there was no chicken on it. No gloves or even seen them wash their hands. Will not be going back there.
Atmosphere: 1
Food: 1
Service: 1
Pamela Watkins
Food was good and hot.
Atmosphere: 5
Food: 5
Service: 5
Darren
Hidden Gem and convenient access to all shopping . Yummy pizza!
Charlene Keller
Awesome pizza!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 20 Oz Bottle, 12 Medium Pizza, 10 Small Pizza, Chicken Fresco Pizza, Grilled Chicken Florentine, Pepperoni & Sausage, Chicken Wings, Chicken Caesar Salad, Hawaiian Chicken, Parmesan Cheese, Chicken Fresco, Brownie, Banana Peppers, All Meat Pizza, Chips, BarBQ Chicken Pizza, Buffalo Wings, Old World Pepperoni, Fiery Sausage & Peppers Pizza Bowl
Richeria Garvin
They always mess my order up I always order thin crust pizza and they always deliver thick crust and today order was delivered the pizza was sled all over the place
They always mess my order order I am sick of y’all at this point todays order was delivered and both pizzas I order was sled and sticking on top of one another called and none of the ppl knew how to process a request to replace my order or refund me my money no store manger im store. I am pissed and just want my refund at this point and I check my online order history and they are using my phone for an order I did not place.
Pratt Ray
Pizza is amazing, I can tell that it's was made with better quality of ingredients.
Food: 5
Service: 5
Recommended dishes: Hawaiian Chicken
Dan Black
The food is always great and handily blows ‘the big three’ out of the water in our opinion. Plenty of reusable coupons and codes to use to save you a few bucks too - get the app and sign up for SMS specials, plus more will come automatically in the mail. Their app isn’t great, and their website is a bit better but also needs some fine-tuning, so the manual ordering experience can be challenging from time to time but the quality and the savings makes it worth it to me. The entrance inside the door is used for pizza box storage but there are a few chairs to take a seat if you are placing your order in the store, there is no eat-in here, it’s takeout and delivery only - and one of the best-kept secrets in the pizza game. Some of their non-pizza offerings are meh to good or very good, but the pizza and cheese sticks are the star of this company. If you like a bit of zing, select the Jalapeño Ranch dip - but buy several extra because there will usually be a battle to get to them at home. If pepperoni is your jam - try the Pepperoni Magnifico which is full of two kinds of pepperonis. Their three different Magnifico pizzas are usually what we and our guests prefer but it’s easy to modify to suit your tastes.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Hawaiian Chicken, Pepperoni Magnifico Pizza, Old World Pepperoni
Cyndi Clevenger
This is the 2nd time we've ordered from this location. Both times the delivery was over 30 min past the delivery time we were told. This time we ordered Calazones which were extremely small. Will not recommend or order from here again.
Martha Honeycutt
Friendly, professional,. The food was delivered very hot. Thank
Marcos at Hoffman farmed out delivery to door dash who either stole or gave my $17.99 pizza to someone else. When I called the store , Billy told me the manager had agreed to remake the pizza and have it delivered within the hour. After an hour I called back to speak to Billy who said the pizza was on the way. I asked that they comp the pizza since they failed to delivery both times. Billy then said they had sized up the second pizza and it was on the way. I asked again to make it right that they refund my credit card. Again I was reminded the pizza was on the way. I stressed again that I wanted my card refunded and the pizza. Two hours and a half later….guess what? Still no pizza! I will add a comment later as to whether my card was refunded. Go the extra mile and go to Mt Holly store. This store is not customer friendly and is not managed well!
Atmosphere: 1
Food: 1
Service: 1
The staff were very polite and made my pizza was made quickly.
Atmosphere: 5
Food: 5
Service: 5
***GO TO THE GARRISON LOCATION *** YOU'VE BEEN WARNED!!!
Terrible food and incompetent employees. I
've given this location several chances delivery and pickup, each time They just look at you like you stupid. They don't read their own order tickets. I'll order the same Deluxe pizza every time and I will always get something different today. I'm making this review because I placed a pickup order for the same Deluxe pizza i knew something was going to be wrong when I walked in the door and the cashier was sitting down and looking at his phone. He told me one moment went back to get the pizza.They looked at it brought it to the front, when I asked to see the pizza before I paid. They slung the pizza around. I opened it up and it was a Cheese Pizza. The tag says the Deluxe, the employee says. Yes, it sure does say Deluxe. So what the hell is it that you don't want me to come back? Is it that you're too lazy to read? Is it that you don't check behind each other? There's 3 people touching the pizza. All 3 of you can't read your own order receipt. This location needs to be closed because the employees don't care enough about their job to do the simple things. And this has been going on for the three years that I have lived in this area. Different employees, same situation.
It's just craziness.
I understand being busy during/after a storm but being down right rude and nasty when answering the phone is very unnecessary. I called the restaurant to see if they were open so I could feed a bunch of worker at a business down on Franklin and the rude young lady that answered says " we're not answering the phone,hold on a minute" as she proceeded to hang up on me. Obviously yall are "answering phone". She needs a lesson in customer service & how to answer the phone. I could just imagine how she would handle the busy night our school does a fundraiser there.
Service: 1
Melissa should definitely not be the manager there. After the employees under her care messed up my order, she tells me I have to cut it! Bc she knows she made the correct pizza but he didn't cut it right. The worst customer service i have ever received. Im still waiting on my pizza cuter she said they would deliver to me since I had to cut my own pizza correctly.
Service: 1
Got one of their new pizone things and hardly 6 pieces of pepperoni and full of un-melted cheese inside of a pizza dough rolled up,literally un edible. Also got a chicken club and there was no chicken on it. No gloves or even seen them wash their hands. Will not be going back there.
Atmosphere: 1
Food: 1
Service: 1
Food was good and hot.
Atmosphere: 5
Food: 5
Service: 5
Hidden Gem and convenient access to all shopping . Yummy pizza!
Awesome pizza!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 20 Oz Bottle, 12 Medium Pizza, 10 Small Pizza, Chicken Fresco Pizza, Grilled Chicken Florentine, Pepperoni & Sausage, Chicken Wings, Chicken Caesar Salad, Hawaiian Chicken, Parmesan Cheese, Chicken Fresco, Brownie, Banana Peppers, All Meat Pizza, Chips, BarBQ Chicken Pizza, Buffalo Wings, Old World Pepperoni, Fiery Sausage & Peppers Pizza Bowl
They always mess my order up I always order thin crust pizza and they always deliver thick crust and today order was delivered the pizza was sled all over the place
Restaurantji Recommends
They always mess my order order I am sick of y’all at this point todays order was delivered and both pizzas I order was sled and sticking on top of one another called and none of the ppl knew how to process a request to replace my order or refund me my money no store manger im store. I am pissed and just want my refund at this point and I check my online order history and they are using my phone for an order I did not place.
Pizza is amazing, I can tell that it's was made with better quality of ingredients.
Food: 5
Service: 5
Recommended dishes: Hawaiian Chicken
The food is always great and handily blows ‘the big three’ out of the water in our opinion. Plenty of reusable coupons and codes to use to save you a few bucks too - get the app and sign up for SMS specials, plus more will come automatically in the mail. Their app isn’t great, and their website is a bit better but also needs some fine-tuning, so the manual ordering experience can be challenging from time to time but the quality and the savings makes it worth it to me. The entrance inside the door is used for pizza box storage but there are a few chairs to take a seat if you are placing your order in the store, there is no eat-in here, it’s takeout and delivery only - and one of the best-kept secrets in the pizza game. Some of their non-pizza offerings are meh to good or very good, but the pizza and cheese sticks are the star of this company. If you like a bit of zing, select the Jalapeño Ranch dip - but buy several extra because there will usually be a battle to get to them at home. If pepperoni is your jam - try the Pepperoni Magnifico which is full of two kinds of pepperonis. Their three different Magnifico pizzas are usually what we and our guests prefer but it’s easy to modify to suit your tastes.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Hawaiian Chicken, Pepperoni Magnifico Pizza, Old World Pepperoni
This is the 2nd time we've ordered from this location. Both times the delivery was over 30 min past the delivery time we were told. This time we ordered Calazones which were extremely small. Will not recommend or order from here again.
Friendly, professional,. The food was delivered very hot. Thank
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Bowl, Brownie, Pepperoni Pizza
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