This is another example of our restaurants in Gaston Co that are slipping when the experience is lacking. They are doing great in the timely service, overall the quality of food is not what we’re used to getting anymore. Management, cooks, you have to take pride in what you’re serving. Don’t send it out if you wouldn’t eat it. This location must ve stopped serving orange juice too. They re always out.
Food: 3
Service: 4
Robyn Moses
Ordered 2 mobile orders and the drive through person gave one of mine to the car in front of me and tried to give my drink and the customer didn’t take it they gave the bag back got their stuff and drove off whoever the flamboyant guy was immediately became defensive when I asked him was that the bag that the customer gave back and the guy in the drive through was about to say yes until the Flamboyant guy spoke over him asking what I got and I told him the bag he handed to the customer told me he changed bags unless your a magician there is no possible way you could have changed bags !!!!!! Why not admit the mistake remake the food and give it out you can tell the bag was the same the way it was crumbled up from the customer handing it back in the window UGGGGGGGH HOW TRIFLING TO LIE AND GET MAD BECAUSE YOU GOT CAUGHT
Atmosphere: 2
Food: 1
Service: 3
Lex Cornwell
Waited 15 minutes for them to even talk to us at the window, then another 15 for them to give us our order. Pulled up to the window and three employees were screaming at each other. The lady was yelling at the young guy for taking orders, very unprofessional in my opinion. Should have told each customer at the drive through “sorry we’re having some issues (staffing whatever) we will be with you as soon as we can to take your order” not keep people waiting then getting mad at the kid for trying to keep things going and customers happy. I feel bad for the kid she screamed at him to leave and not come back to work. UNPROFESSIONAL! But food was hot and ready!
Atmosphere: 1
Food: 5
Service: 1
Kim B
I ordered a gallon of tea and when I got home the tea tasted like someone put a ton of pennies and swirled it around a few times. I couldn’t even finish the first drink!!! I don’t know who is in charge of making the sweet tea but they need to be retrained or something. I will not be back! It’s shame I have to put a star to make a review.
Atmosphere: 1
Food: 1
Service: 1
Jess
They hardly ever get the order right
Atmosphere: 1
Food: 4
Service: 1
Gene Huffstetler
Went through the drive through around 3 a.m. one morning and was treated with kindness and our food was hot and was givin' to us in a timely manner.i would recommend this McDonald's to everyone.
Atmosphere: 5
Food: 5
Service: 5
Jess Holcombe
Always missing or forgetting items that are paid for. It cost too much money to pay for shit and not receive it. I usually never leave reviews but this is such a common occurrence it’s disappointing. Read your order and do your job. If I did my job like this I wouldn’t have one.
Atmosphere: 1
Food: 1
Service: 1
Sean Martin
Went into the lobby, they said it was closed at 11pm. It was 10:44. Lights were 9n, door were open. Ton of people trying to get food
Atmosphere: 1
Food: 1
Service: 1
Big Money
Very disrespectful raw food worst experience I ever had. They I will never eat here again
Atmosphere: 1
Food: 1
Service: 1
DelMode
I placed an order to pick up at the counter for 10:30pm which the app allowed and I get to the doors and they are locked. The time on the door says they close at 11:00pm so I am confused. An employee walks out stating she can’t let me in because they close at 10:00pm!? Mind you no where does it state this not even online store hours. I state my order is for counter pick up and she just doesn’t care and uses “I’m just following the rules” line. Like I get it that she doesn’t care but I asked for the manager and I got brushed off. This will be the last time I come here.
I placed an order to pick up at the counter for 10:30pm which the app allowed and I get to the doors and they are locked. The time on the door says they close at 11:00pm so I am confused. An employee walks out stating she can’t let me in because they close at 10:00pm!? Mind you no where does it state this not even online store hours. I state my order is for counter pick up and she just doesn’t care and uses “I’m just following the rules” line. Like I get it that she doesn’t care but I asked for the manager and I got brushed off. This will be the last time I come here.
Atmosphere: 1
Service: 1
saira
I ordered online at 11:50pm 10/11/2024 and waited for 40 minutes. Putting a complaint . Service was the worst of all. I canceled my order and went to Wendy's instead.
Atmosphere: 1
Food: 1
Service: 1
Valentina Veronica
Absolutely rude. The employee didn’t even let me finish my order and was so rude.
Atmosphere: 1
Food: 3
Service: 1
LAVAY RECORDS
Ice coffee is great
Atmosphere: 4
Food: 4
Service: 4
John
I order for take out at the counter from this location often. Marilyn and Dee recognize me and give me my order when I walk up to them. Service is excellent. I usually order McChicken and McDoubles and they usually taste very good. One of the better McD locations in the area, in my humble opinion. ?
Parking: Parking can be hard to find on busy days. Many people use the crub side pick up locations when dining in and they dont mind.
This is another example of our restaurants in Gaston Co that are slipping when the experience is lacking. They are doing great in the timely service, overall the quality of food is not what we’re used to getting anymore. Management, cooks, you have to take pride in what you’re serving. Don’t send it out if you wouldn’t eat it. This location must ve stopped serving orange juice too. They re always out.
Food: 3
Service: 4
Ordered 2 mobile orders and the drive through person gave one of mine to the car in front of me and tried to give my drink and the customer didn’t take it they gave the bag back got their stuff and drove off whoever the flamboyant guy was immediately became defensive when I asked him was that the bag that the customer gave back and the guy in the drive through was about to say yes until the Flamboyant guy spoke over him asking what I got and I told him the bag he handed to the customer told me he changed bags unless your a magician there is no possible way you could have changed bags !!!!!! Why not admit the mistake remake the food and give it out you can tell the bag was the same the way it was crumbled up from the customer handing it back in the window UGGGGGGGH HOW TRIFLING TO LIE AND GET MAD BECAUSE YOU GOT CAUGHT
Atmosphere: 2
Food: 1
Service: 3
Waited 15 minutes for them to even talk to us at the window, then another 15 for them to give us our order. Pulled up to the window and three employees were screaming at each other. The lady was yelling at the young guy for taking orders, very unprofessional in my opinion. Should have told each customer at the drive through “sorry we’re having some issues (staffing whatever) we will be with you as soon as we can to take your order” not keep people waiting then getting mad at the kid for trying to keep things going and customers happy. I feel bad for the kid she screamed at him to leave and not come back to work. UNPROFESSIONAL! But food was hot and ready!
Atmosphere: 1
Food: 5
Service: 1
I ordered a gallon of tea and when I got home the tea tasted like someone put a ton of pennies and swirled it around a few times. I couldn’t even finish the first drink!!! I don’t know who is in charge of making the sweet tea but they need to be retrained or something. I will not be back! It’s shame I have to put a star to make a review.
Atmosphere: 1
Food: 1
Service: 1
They hardly ever get the order right
Atmosphere: 1
Food: 4
Service: 1
Went through the drive through around 3 a.m. one morning and was treated with kindness and our food was hot and was givin' to us in a timely manner.i would recommend this McDonald's to everyone.
Atmosphere: 5
Food: 5
Service: 5
Always missing or forgetting items that are paid for. It cost too much money to pay for shit and not receive it. I usually never leave reviews but this is such a common occurrence it’s disappointing. Read your order and do your job. If I did my job like this I wouldn’t have one.
Atmosphere: 1
Food: 1
Service: 1
Went into the lobby, they said it was closed at 11pm. It was 10:44. Lights were 9n, door were open. Ton of people trying to get food
Atmosphere: 1
Food: 1
Service: 1
Very disrespectful raw food worst experience I ever had. They I will never eat here again
Atmosphere: 1
Food: 1
Service: 1
I placed an order to pick up at the counter for 10:30pm which the app allowed and I get to the doors and they are locked. The time on the door says they close at 11:00pm so I am confused. An employee walks out stating she can’t let me in because they close at 10:00pm!? Mind you no where does it state this not even online store hours. I state my order is for counter pick up and she just doesn’t care and uses “I’m just following the rules” line. Like I get it that she doesn’t care but I asked for the manager and I got brushed off. This will be the last time I come here.
Atmosphere: 1
Service: 1
Restaurantji Recommends
I placed an order to pick up at the counter for 10:30pm which the app allowed and I get to the doors and they are locked. The time on the door says they close at 11:00pm so I am confused. An employee walks out stating she can’t let me in because they close at 10:00pm!? Mind you no where does it state this not even online store hours. I state my order is for counter pick up and she just doesn’t care and uses “I’m just following the rules” line. Like I get it that she doesn’t care but I asked for the manager and I got brushed off. This will be the last time I come here.
Atmosphere: 1
Service: 1
I ordered online at 11:50pm 10/11/2024 and waited for 40 minutes. Putting a complaint . Service was the worst of all. I canceled my order and went to Wendy's instead.
Atmosphere: 1
Food: 1
Service: 1
Absolutely rude. The employee didn’t even let me finish my order and was so rude.
Atmosphere: 1
Food: 3
Service: 1
Ice coffee is great
Atmosphere: 4
Food: 4
Service: 4
I order for take out at the counter from this location often.
Marilyn and Dee recognize me and give me my order when I walk up to them. Service is excellent. I usually order McChicken and McDoubles and they usually taste very good. One of the better McD locations in the area, in my humble opinion. ?
Parking: Parking can be hard to find on busy days. Many people use the crub side pick up locations when dining in and they dont mind.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Mcchicken
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