They were wonderful. I love it when a business stay completely open until closing time.
Atmosphere: 5
Food: 5
Service: 5
Tracy Palomares
My bowel looks so sad. I usually come to get my smoothie bowl here and it’s always filled to the top but this time it wasn’t even filled to the top and I paid $12 for barely anything. I feel like I got scammed and there was like new employees, which is fine. It’s just usually the old employees would fill it up and any smoothie King location that I would really go to would fill it up but this time barely anything in my bowl I feel like I wasted $12 for nothing
Amanda Lynn
An employee just made me the best customize toast ever. I need her to make me all future orders 😊. My 2 smoothies were also on point delicious! Super friendly great location
Atmosphere: 5
Food: 5
Service: 5
Perla Delgado
Ordered 2 smoothies ahead of time, short wait but the issue was once received one of the smoothies was sooo watery it was no where near the consistency it should’ve been (I’m not exaggerating this, it was moving like water) I had thrown away the slip that said what the smoothie was so when he asked me what kind of smoothie it was and I was looking around for it and the employee snapped at me asking “what is the smoothie?!” And I snapped right the heck back telling him I was looking for the damm receipt because it wasn’t a simple smoothie but one with enhancers and add-ons. His tone completely changed and re made the smoothie. There were multiple customers before we arrived waiting and he had been calling out every single smoothie, but he simply put ours out without announcing them. If I hadn’t been paying attention we would’ve been waiting unnecessarily until we would’ve noticed they were sitting there. I don’t know if it was our race or my gender that made him think he had the right to talk to me in that tone or give me attitude but he chose the wrong one to put him in the right place. I am a daily customer of smoothie king but this location I will NEVER be going back to. Did not catch employee's name but it was a younger slim Caucasian male. Staff needs training on smoothie making and customer service. Oh I was spending $30 on 2 smoothies keep in mind.
Atmosphere: 1
Food: 1
Service: 1
Maya Savannah
I came to this location this morning about 7:50 am and was never greeted nor acknowledged. The door dings when opened. The lady was standing at the sink with her back to the door however, I know she heard me because I said “good morning” and waited for her to finish up. I stayed for a brief moment to see if the greeting would be returned. Once I noticed the lack of urgency to acknowledge me with her one earbud in I left and went 1 minute down the road to Tropical Smoothie who had great customer service and efficiency. No longer spending my money at establishments who don’t appreciate it
Service: 1
Christal T
I always get my usual the peanut power plus chocolate and it’s always perfect, nice and creamy. Employees could improve customer service in regards to greeting when I come in instead of just staring and not saying anything at all.
Atmosphere: 4
Food: 5
Service: 3
Carly Lindsay
Team welcomed me when I came in! Elijah was super helpful with recommendations. He smiled and was friendly the whole time.
Atmosphere: 5
Food: 5
Service: 5
Carol Abdullah
“Elizabeth B. provided outstanding service during my visit to Smoothie King! She was friendly, knowledgeable, and made my smoothie exactly how I wanted it. Her positive attitude and attention to detail made my experience even better. I’ll definitely be coming back thanks to her excellent customer service. Highly recommend!”
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Boat
Jeff Cox
They can share the review. Issues with order. No reason for them to DO THE RIGHT THING. They already got paid why would they care about accuracy. "Manager" at this location huffs and sighs over the phone. It's simple. If you screw up you fix.
Atmosphere: 1
Food: 4
Service: 1
shakirra burns
So I ordered 2 smoothies $20 with tax and tip. Never was delivered called the store for a resolve. They took my number and email still have not received a call or email regarding my delivery. I called the driver no answer so I don’t even know where it was delivered to. But I’m still waiting a resolve.
We stopped by today around 1 pm and I ordered my usual “banana boat add peanut butter”. I always and for a plastic cup because I have a sensory issue with styrofoam. The guy said ok no problem. When I got my smoothie it was so runny and not in a plastic cup. I asked the guy he said I can add more ice for you but that’s all I can do. He was just so rude. We will just go out of the way to the other smoothie king in Gastonia from now on.
Atmosphere: 1
Food: 1
Service: 1
Vladimir Borisov
Worst smoothie I've ever had. They make everything complicated and can't pay attention to detail for nothing.
Atmosphere: 1
Food: 1
Service: 1
Vladimir Lonewolf
Worst smoothie I've ever had. They make everything complicated and can't pay attention to detail for nothing.
Atmosphere: 1
Food: 1
Service: 1
Hamza Sohil
i went there to take strawberry hulk and all they had rotty and old bananas, and when i ask, them to used soft and fresh bananas, they refused to change it.
And they asked me to leave
E B
My order has been great this week. The store has been cleaner. Blender carafes were washed and waiting. When carafes are carefully washed, I get less foreign particles. They really do need to rinse them well. With regards to the meal replacement smoothies, I have had problems with the 32 oz. being incorrect. I had to order 20 oz. ones just to be able to drink them. I do not know what the order print out tells the employees. It seems they do not tend to measure correctly. Each person has a different idea regarding the amounts of protein powders, liquids, frozen yogurt, and ice. They do not consistently measure the portions. I have noticed that the more experienced employees have to go in back to cut fruit leaving the less experienced ones creating our smoothies. Those less experienced employees are left to take orders too, using the other employees sign in on the register. So, it makes it more difficult to give an individual a good rating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pineapple Surf, Peanut Power Plus, PB Delight
They were wonderful. I love it when a business stay completely open until closing time.
Atmosphere: 5
Food: 5
Service: 5
My bowel looks so sad. I usually come to get my smoothie bowl here and it’s always filled to the top but this time it wasn’t even filled to the top and I paid $12 for barely anything. I feel like I got scammed and there was like new employees, which is fine. It’s just usually the old employees would fill it up and any smoothie King location that I would really go to would fill it up but this time barely anything in my bowl I feel like I wasted $12 for nothing
An employee just made me the best customize toast ever. I need her to make me all future orders 😊. My 2 smoothies were also on point delicious! Super friendly great location
Atmosphere: 5
Food: 5
Service: 5
Ordered 2 smoothies ahead of time, short wait but the issue was once received one of the smoothies was sooo watery it was no where near the consistency it should’ve been (I’m not exaggerating this, it was moving like water) I had thrown away the slip that said what the smoothie was so when he asked me what kind of smoothie it was and I was looking around for it and the employee snapped at me asking “what is the smoothie?!” And I snapped right the heck back telling him I was looking for the damm receipt because it wasn’t a simple smoothie but one with enhancers and add-ons. His tone completely changed and re made the smoothie. There were multiple customers before we arrived waiting and he had been calling out every single smoothie, but he simply put ours out without announcing them. If I hadn’t been paying attention we would’ve been waiting unnecessarily until we would’ve noticed they were sitting there. I don’t know if it was our race or my gender that made him think he had the right to talk to me in that tone or give me attitude but he chose the wrong one to put him in the right place. I am a daily customer of smoothie king but this location I will NEVER be going back to. Did not catch employee's name but it was a younger slim Caucasian male. Staff needs training on smoothie making and customer service. Oh I was spending $30 on 2 smoothies keep in mind.
Atmosphere: 1
Food: 1
Service: 1
I came to this location this morning about 7:50 am and was never greeted nor acknowledged. The door dings when opened. The lady was standing at the sink with her back to the door however, I know she heard me because I said “good morning” and waited for her to finish up. I stayed for a brief moment to see if the greeting would be returned. Once I noticed the lack of urgency to acknowledge me with her one earbud in I left and went 1 minute down the road to Tropical Smoothie who had great customer service and efficiency. No longer spending my money at establishments who don’t appreciate it
Service: 1
I always get my usual the peanut power plus chocolate and it’s always perfect, nice and creamy. Employees could improve customer service in regards to greeting when I come in instead of just staring and not saying anything at all.
Atmosphere: 4
Food: 5
Service: 3
Team welcomed me when I came in! Elijah was super helpful with recommendations. He smiled and was friendly the whole time.
Atmosphere: 5
Food: 5
Service: 5
“Elizabeth B. provided outstanding service during my visit to Smoothie King! She was friendly, knowledgeable, and made my smoothie exactly how I wanted it. Her positive attitude and attention to detail made my experience even better. I’ll definitely be coming back thanks to her excellent customer service. Highly recommend!”
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Boat
They can share the review. Issues with order. No reason for them to DO THE RIGHT THING. They already got paid why would they care about accuracy. "Manager" at this location huffs and sighs over the phone. It's simple. If you screw up you fix.
Atmosphere: 1
Food: 4
Service: 1
So I ordered 2 smoothies $20 with tax and tip. Never was delivered called the store for a resolve. They took my number and email still have not received a call or email regarding my delivery. I called the driver no answer so I don’t even know where it was delivered to. But I’m still waiting a resolve.
Service: 1
Restaurantji Recommends
We stopped by today around 1 pm and I ordered my usual “banana boat add peanut butter”. I always and for a plastic cup because I have a sensory issue with styrofoam. The guy said ok no problem. When I got my smoothie it was so runny and not in a plastic cup. I asked the guy he said I can add more ice for you but that’s all I can do. He was just so rude. We will just go out of the way to the other smoothie king in Gastonia from now on.
Atmosphere: 1
Food: 1
Service: 1
Worst smoothie I've ever had. They make everything complicated and can't pay attention to detail for nothing.
Atmosphere: 1
Food: 1
Service: 1
Worst smoothie I've ever had. They make everything complicated and can't pay attention to detail for nothing.
Atmosphere: 1
Food: 1
Service: 1
i went there to take strawberry hulk and all they had rotty and old bananas, and when i ask,
them to used soft and fresh bananas, they refused to change it.
And they asked me to leave
My order has been great this week. The store has been cleaner. Blender carafes were washed and waiting. When carafes are carefully washed, I get less foreign particles. They really do need to rinse them well. With regards to the meal replacement smoothies, I have had problems with the 32 oz. being incorrect. I had to order 20 oz. ones just to be able to drink them. I do not know what the order print out tells the employees. It seems they do not tend to measure correctly. Each person has a different idea regarding the amounts of protein powders, liquids, frozen yogurt, and ice. They do not consistently measure the portions. I have noticed that the more experienced employees have to go in back to cut fruit leaving the less experienced ones creating our smoothies. Those less experienced employees are left to take orders too, using the other employees sign in on the register. So, it makes it more difficult to give an individual a good rating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pineapple Surf, Peanut Power Plus, PB Delight
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