They’re sold out of almost everything!! Not a comfortable coffee shop and parking is awful!
Atmosphere: 1
Food: 1
Service: 1
Dennis Francis
It's all about the status quo, the lattes are good too! 😎
Atmosphere: 5
Food: 5
Service: 5
Adrienna Wells
Michael was amazinggg!! Thank you for your great service
Atmosphere: 5
Service: 5
Itsskhris
I am extremely disappointed and concerned by my experience at this location. I ordered a Strawberry Refresher and clearly informed the staff that I have a severe coconut allergy. I specifically requested that oat milk be used instead of coconut milk, and I made my allergy very clear before the drink was prepared. Despite this, the drink was made with coconut milk in addition to oat milk. Shortly after consuming it, I suffered a severe allergic reaction that resulted in me being hospitalized for four days. This was a completely preventable situation and a serious failure to follow basic allergy safety protocols. Food allergies are not preferences — they are medical conditions, and ignoring them can have life-threatening consequences. Because of this experience, I will not be returning to this location, and I am seeking legal counsel regarding this incident. I strongly urge management to retrain staff on allergy awareness and proper drink preparation to ensure this does not happen to anyone else.
Atmosphere: 1
Food: 1
Service: 1
Cristiana Fonseca
I usually have great experiences at Starbucks, but this visit was disappointing. My husband asked if you sell a “Medicine Ball,” and instead of explaining that it’s called a Honey Citrus Mint Tea, the response was very rude and dismissive: “We don’t have that.” A simple, polite explanation would have gone a long way. Customer service really matters, especially when someone is just asking a question.
Atmosphere: 1
Service: 1
jose manuel flores
Super cool
Atmosphere: 5
Food: 5
Service: 5
Jonah Rosenthal
This has got to he the slooooowest starbucks I have ever been to and then their drive thru setup forces you to stay in the drive thru line with no way to get out of it at all, just stuck there for literally 50 mins, maybe longer even, for a coffee. Just absolutely insane for a company like this. This is why I very rarely to to starbucks anymore because their service is just so terrible and their coffee is mediocre at best, but just nobody else open at this time of day on my way out of town on a long drive. This location in particular is just horrible and the management needs addressed because someone is not holding the staff here accountable or not training them properly or short staffing or all of the above. Drive thru setup is just crazy.
Atmosphere: 1
Food: 3
Service: 1
Meredith Brock
4 pm on a Saturday and all the doors are locked with no signs why. But drive thru is open
Trey W
No leadership. Customers standing around. Just a bunch of zombies.
Atmosphere: 1
Food: 1
Service: 1
Fred Wells
Either order ahead, wait in the car line or expect a 40 plus minute wait time. The employees work hard, just a lot of people order ahead.
Every time, I genuinely enjoy my coffee—I place my order online and simply pick it up in the store, no interaction needed. And compared with the Starbucks on Robinwood Road, this location is truly on a completely different level.
Atmosphere: 4
Food: 5
Service: 4
Kala Bell
I placed an order for pick up on my way to work as I got there to pick it up I received my breakfast sandwich and was told I had to wait 19 minutes on my coffee drink. I asked for my money back and for the manager. The lady advised the manager that I threatened her and wanted to cause a scene. I told the manager I didn’t threaten any one. The manager was polite and said I’d be happy to give you a refund. The co worker also said to me you didn’t threaten anyone, I seen everything that happened. They were very busy and it was chaotic and very unorganized. They had orders every where and no one knew who ordered what. I come to Starbucks all the time and I never have an issue. I will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Alex Sankowich
THEY HAVE COFFEE
Tiffany Morant
Drive thru horrible. Try to order from the app and everything was sold out. Guess I have to try Dunkin Donut....
Atmosphere: 1
Service: 1
May Lozano
Wait time for an iced matcha is ridiculous! Welcome to Gastonia smh
They’re sold out of almost everything!! Not a comfortable coffee shop and parking is awful!
Atmosphere: 1
Food: 1
Service: 1
It's all about the status quo, the lattes are good too! 😎
Atmosphere: 5
Food: 5
Service: 5
Michael was amazinggg!! Thank you for your great service
Atmosphere: 5
Service: 5
I am extremely disappointed and concerned by my experience at this location.
I ordered a Strawberry Refresher and clearly informed the staff that I have a severe coconut allergy. I specifically requested that oat milk be used instead of coconut milk, and I made my allergy very clear before the drink was prepared.
Despite this, the drink was made with coconut milk in addition to oat milk. Shortly after consuming it, I suffered a severe allergic reaction that resulted in me being hospitalized for four days.
This was a completely preventable situation and a serious failure to follow basic allergy safety protocols. Food allergies are not preferences — they are medical conditions, and ignoring them can have life-threatening consequences.
Because of this experience, I will not be returning to this location, and I am seeking legal counsel regarding this incident. I strongly urge management to retrain staff on allergy awareness and proper drink preparation to ensure this does not happen to anyone else.
Atmosphere: 1
Food: 1
Service: 1
I usually have great experiences at Starbucks, but this visit was disappointing. My husband asked if you sell a “Medicine Ball,” and instead of explaining that it’s called a Honey Citrus Mint Tea, the response was very rude and dismissive: “We don’t have that.” A simple, polite explanation would have gone a long way. Customer service really matters, especially when someone is just asking a question.
Atmosphere: 1
Service: 1
Super cool
Atmosphere: 5
Food: 5
Service: 5
This has got to he the slooooowest starbucks I have ever been to and then their drive thru setup forces you to stay in the drive thru line with no way to get out of it at all, just stuck there for literally 50 mins, maybe longer even, for a coffee. Just absolutely insane for a company like this. This is why I very rarely to to starbucks anymore because their service is just so terrible and their coffee is mediocre at best, but just nobody else open at this time of day on my way out of town on a long drive. This location in particular is just horrible and the management needs addressed because someone is not holding the staff here accountable or not training them properly or short staffing or all of the above. Drive thru setup is just crazy.
Atmosphere: 1
Food: 3
Service: 1
4 pm on a Saturday and all the doors are locked with no signs why. But drive thru is open
No leadership. Customers standing around. Just a bunch of zombies.
Atmosphere: 1
Food: 1
Service: 1
Either order ahead, wait in the car line or expect a 40 plus minute wait time. The employees work hard, just a lot of people order ahead.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Every time, I genuinely enjoy my coffee—I place my order online and simply pick it up in the store, no interaction needed. And compared with the Starbucks on Robinwood Road, this location is truly on a completely different level.
Atmosphere: 4
Food: 5
Service: 4
I placed an order for pick up on my way to work as I got there to pick it up I received my breakfast sandwich and was told I had to wait 19 minutes on my coffee drink. I asked for my money back and for the manager. The lady advised the manager that I threatened her and wanted to cause a scene. I told the manager I didn’t threaten any one. The manager was polite and said I’d be happy to give you a refund. The co worker also said to me you didn’t threaten anyone, I seen everything that happened. They were very busy and it was chaotic and very unorganized. They had orders every where and no one knew who ordered what. I come to Starbucks all the time and I never have an issue. I will not be returning.
Atmosphere: 1
Food: 1
Service: 1
THEY HAVE COFFEE
Drive thru horrible. Try to order from the app and everything was sold out. Guess I have to try Dunkin Donut....
Atmosphere: 1
Service: 1
Wait time for an iced matcha is ridiculous! Welcome to Gastonia smh
Service: 1
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