Regular customer & Uber Driver. Both experiences are equivalent and I am so glad you guys did treat me that way, I downloaded the app and received the best deal and got the best coffee I’ve ever had in MY LIFE. Coffagato mocha is a way better version of any McDonald or Starbucks OR dunkin! (If you can believe that) Frappe that you will ever have. I can’t wait to try caramel too. It’s crazy how poor of product other people use because my tummy did not hurt at all after my son and I split a 20oz. If I can help it, I’ll never go back to another coffee place again lol thank you!
Atmosphere: 5
Food: 5
Service: 5
Luisa M
I enjoy coming here. My only concern recently, is with the cups ….
Kenya Hart Spikes
I decided to give them a try since the name change from the human bean and I was extremely happy I did. I tried the gingerbread creme chai and it was a cup of goodness that warmed my heart even though I got it lightly iced. It was perfect!
Food: 5
Service: 5
Tima Glushany
The coffee shop looks nice and the staff are friendly, Came first thing in the morning for drip they only have dark roast plus it wasn't hot , come on coffee shops even 7/11 has light roast , Real coffee place will at least have hot, light roast ,
Tracey Phillips
What you order is what you get. Very good coffee drinks and service is fast and efficient. Highly recommend 👌
Atmosphere: 5
Food: 5
Service: 5
Emm Sox
Wow. What a company. First let me start this off by saying I was disheartened to see that 4 corporate staff members have published false reviews in attempt to get this company back in shape. Kim f., Rebeca, and Austin all work for this company as I’ve confirmed with the revolving door of staff. I recommend those reviews get reported.
I’ve gone through here everyday for almost a year and I have seen 6 different managers. SIX. The barista turn over rate is outrageous. From what I’ve heard from some of my favorite baristas is this company loves to let people go at the slightest turn.
Canal coffee, invest in your employees. I promise you’ll see better results than posting fake reviews. I’ve met so many amazing people here that always get my drink perfect and next day they’re gone. So I’m back having to re-explain my order and receive it incorrect. This is a laughingstock. Wait times increasingly worse, food is cold, food safety is NOT followed, staff you’ll never connect with or be a regular because even employees aren’t regulars 😂
Until they realise the lapse in judgement they have made and choosing outrageous methods to make the company model work, I will take my business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Madds Ladd
Such amazing staff!! Everyone is always so friendly at every Canal I visit and my Chai always tastes the same no matter the location 10/10
Emily McDuffie
Great coffee! Line always moves quickly.
Atmosphere: 5
Food: 5
Service: 5
Austin Lane
Love all the changes they have made since the other coffee shop. The staff has been amazing and never forgets my order.
Their pumpkin lattes are great and I love the chocolate chip muffin top! I also really like their house coffee paired with an everything bagel🥯! Great coffee shop! Highly recommend if you want great quality coffee and great customer service!
Kid-friendliness: They have an extensive menu that even offers kids caffeine free drinks! They also gave out free coloring sheets around Halloween that allowed the kids to bring the sheet back colored and they would receive their kids drink for free!!!
Atmosphere: 5
Food: 5
Service: 5
Lindsey Montgomery
***UPDATE*** I contacted Kim F. after my incident and she not only made it right but gave us a gift card for the future. I appreciate her caring to rectify the situation. Accidents happen sometimes but taking accountability and showing fantastic customer service will keep us returning in the future. Mine and my husband’s coffee this morning was perfect.
I’ve been here many times and normally my coffee is good. Today I went and ordered a 16oz iced choc macadamia nut breve with vanilla cold foam. When I got home and tasted it, it didn’t taste right at all. Almost like it had a hint of vinegar. I wasn’t going to say anything because I didn’t have time to go back up there today but when I went to dump my drink out in the sink, a giant piece of a plastic wrapper was in the bottom of my cup! It is a Saturday but when I got there it wasn’t busy at all. How does this even happen? It’s for some reason not letting me share a photo or I would.
Service: 5
VoluSign2
Great inexpensive quick coffee
Atmosphere: 4
Food: 5
Service: 5
Anni Lowe
Best Iced Latte in Gastonia, no question!!
Atmosphere: 5
Food: 5
Service: 5
Liza Hadler
This is our favorite coffee in Gastonia! They have the best staff, delicious drinks, & they always give Rio a Pup Cup!
Simply amazing
Atmosphere: 5
Food: 5
Service: 5
Regular customer & Uber Driver. Both experiences are equivalent and I am so glad you guys did treat me that way, I downloaded the app and received the best deal and got the best coffee I’ve ever had in MY LIFE. Coffagato mocha is a way better version of any McDonald or Starbucks OR dunkin! (If you can believe that) Frappe that you will ever have. I can’t wait to try caramel too.
It’s crazy how poor of product other people use because my tummy did not hurt at all after my son and I split a 20oz. If I can help it, I’ll never go back to another coffee place again lol thank you!
Atmosphere: 5
Food: 5
Service: 5
I enjoy coming here. My only concern recently, is with the cups ….
I decided to give them a try since the name change from the human bean and I was extremely happy I did. I tried the gingerbread creme chai and it was a cup of goodness that warmed my heart even though I got it lightly iced. It was perfect!
Food: 5
Service: 5
The coffee shop looks nice and the staff are friendly,
Came first thing in the morning for drip they only have dark roast plus it wasn't hot , come on coffee shops even 7/11 has light roast ,
Real coffee place will at least have hot, light roast ,
What you order is what you get. Very good coffee drinks and service is fast and efficient. Highly recommend 👌
Atmosphere: 5
Food: 5
Service: 5
Wow. What a company.
First let me start this off by saying I was disheartened to see that 4 corporate staff members have published false reviews in attempt to get this company back in shape.
Kim f., Rebeca, and Austin all work for this company as I’ve confirmed with the revolving door of staff. I recommend those reviews get reported.
I’ve gone through here everyday for almost a year and I have seen 6 different managers. SIX. The barista turn over rate is outrageous. From what I’ve heard from some of my favorite baristas is this company loves to let people go at the slightest turn.
Canal coffee, invest in your employees.
I promise you’ll see better results than posting fake reviews.
I’ve met so many amazing people here that always get my drink perfect and next day they’re gone. So I’m back having to re-explain my order and receive it incorrect.
This is a laughingstock.
Wait times increasingly worse, food is cold, food safety is NOT followed, staff you’ll never connect with or be a regular because even employees aren’t regulars 😂
Until they realise the lapse in judgement they have made and choosing outrageous methods to make the company model work, I will take my business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Such amazing staff!! Everyone is always so friendly at every Canal I visit and my Chai always tastes the same no matter the location 10/10
Great coffee! Line always moves quickly.
Atmosphere: 5
Food: 5
Service: 5
Love all the changes they have made since the other coffee shop. The staff has been amazing and never forgets my order.
Restaurantji Recommends
Their pumpkin lattes are great and I love the chocolate chip muffin top! I also really like their house coffee paired with an everything bagel🥯! Great coffee shop! Highly recommend if you want great quality coffee and great customer service!
Kid-friendliness: They have an extensive menu that even offers kids caffeine free drinks! They also gave out free coloring sheets around Halloween that allowed the kids to bring the sheet back colored and they would receive their kids drink for free!!!
Atmosphere: 5
Food: 5
Service: 5
***UPDATE*** I contacted Kim F. after my incident and she not only made it right but gave us a gift card for the future. I appreciate her caring to rectify the situation. Accidents happen sometimes but taking accountability and showing fantastic customer service will keep us returning in the future. Mine and my husband’s coffee this morning was perfect.
I’ve been here many times and normally my coffee is good. Today I went and ordered a 16oz iced choc macadamia nut breve with vanilla cold foam. When I got home and tasted it, it didn’t taste right at all. Almost like it had a hint of vinegar. I wasn’t going to say anything because I didn’t have time to go back up there today but when I went to dump my drink out in the sink, a giant piece of a plastic wrapper was in the bottom of my cup! It is a Saturday but when I got there it wasn’t busy at all. How does this even happen? It’s for some reason not letting me share a photo or I would.
Service: 5
Great inexpensive quick coffee
Atmosphere: 4
Food: 5
Service: 5
Best Iced Latte in Gastonia, no question!!
Atmosphere: 5
Food: 5
Service: 5
This is our favorite coffee in Gastonia! They have the best staff, delicious drinks, & they always give Rio a Pup Cup!
Atmosphere: 5
Food: 5
Service: 5
Loading...