Go to a different location, horrible customer service.
Desiree' Pettigrew
Even if you do an online order, you'll wait 40 minutes for the most basic food. Customer service is non-existent. People were exiting the drive-thru without their food even though the parking lot is empty. There's no excuse for this.
Atmosphere: 1
Service: 1
Garnett Brown
What is going on with our Wendy s. We frequent this location more than others. Every time we’ve gone there this last year or so we haven’t been able to get a chocolate frosty. Always out, the specialty holidays flavors , always out. I typically like their food better than other burger eateries but overall they’re slipping. I worked in the restaurant industry for years. People you have to care about the quality of food and customer service you put out
Food: 2
Service: 1
shilo day
Don't go to Union Rd location. Worst experience I've ever had in all my 53 years of life. We Doordashed 2 combo meals. A chicken sandwich and double baconator. We received the chicken sandwich combo that was cold. I called and had someone go pick up the double baconator combo, as they said they would make it if we could come get it. Anyway, it comes back with another chicken sandwich combo that is also cold. Thanks Wendy's. I'm never coming back! This is not my first disappointment with them but it definitely is my last. Maybe try a different location people, put them out of business!
Food: 1
Service: 1
Rielly Swanson
Currently sitting in line I ordered through the app at 6:30 it is now 6:50 me and 4 other cars were asked to pull up and out of the line so their times weren’t ruined and 20 minutes later nobody has gotten any food. Do not waste your time with this location the morning staff has been awful for months. Nobody is ever there on time and they usually ignore people in line at opening. UPDATE: they had no biscuits ready at open???? They just came out 30 minutes after opening it is now 7 am and all 4 of us haven’t been served. Nobody mentioned they didn’t have food ready.
Atmosphere: 1
Food: 2
Service: 1
Shaynette Welch
Chileeeeeee I ordered a 10 piece nugget through drive through.. I asked for fresh (ready to made ordered) nuggets.. the cashier said they can do it Why I get home and these nuggets is as dry as my a hookers wig…IT SEEMS THO THEY JUST DROPPED THE NUGGETS BACK IN THE OIL FOR A LONGER COOK TIME TO GIVE THE IMPRESSION THAT ITS FRESH BUT ITS NOT ! I will NOT BE returning here again!!!! the fries are dry and tasteless as well
Michelle Woody
We ordered food using the drive thru. The girl at the window was a lil rude but our fries were horrible cold and hard. I don't think we will be going back to this Wendy's no time soon. The food all together was not as good as it use to be.
Chaz Blackwell
Sat at the speaker for like 15- 20 minutes before my order was taken. One car in front of me at the window. Every time I’ve visited this location it’s the same scenario.
Atmosphere: 1
Food: 1
Service: 1
amanda carte
I'm normally a fan on Wendys but this location is awful. I took my kids there after school today and the staff were arguing while people were waiting to make their orders. When we got out food it tasted awful. Like the oil hadn't been changed in a really long time. So the fries and nuggets were gross. I'm not picky or hard to please but this was bad
Atmosphere: 1
Food: 1
Service: 1
Beth Miller
Placed a mobile order for the drive thru. The drive thru is extremely slow. Long wait time. However I did appreciate the crew member who was aking the orders for periodically updating me and concern for the wait. Food is good! Service can be improved.
20 minutes in line, I left. Shit service. Never coming back again. Went to BK across st. Asked me to order immediately.
Atmosphere: 1
Service: 1
Charlotte McAbee
Service was horrible today the girl at the counter had No get up she was dragging her feet and only doing 1 order at a time. Very slow and rude. Customer service was terrible the manager didn’t even want to help her he was very rude and disrespectful. They deserve no stars from me and my family!
Desiree Fontanez
When are they going to replace the woman at the drive through!? The amount of time it takes for her to do an order I could’ve walked to Taco Bell and would still be waiting for her to take my order. God awful service! How does she still have a job? You really couldn’t find anyone else? Wendy’s is a fail you’re better off going to Burger King or Taco Bell
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Jr Cheeseburger
John5bookirb Schooley
Worse Wendy's I have ever been to staff was the rudest I have ever seen . Food was good but staff was terrible.
Atmosphere: 1
Food: 4
Service: 1
Michelle Jackson
This is the worst Wendy’s I have ever been to. It’s honestly unbelievable. I had enough time to write this review while waiting in line, with just one car in front of me. As other posts mention, they only take one car at a time, fulfill the order before they move on. It’s always the same, long process. It’s ridiculous.
Go to a different location, horrible customer service.
Even if you do an online order, you'll wait 40 minutes for the most basic food.
Customer service is non-existent.
People were exiting the drive-thru without their food even though the parking lot is empty. There's no excuse for this.
Atmosphere: 1
Service: 1
What is going on with our Wendy s. We frequent this location more than others. Every time we’ve gone there this last year or so we haven’t been able to get a chocolate frosty. Always out, the specialty holidays flavors , always out. I typically like their food better than other burger eateries but overall they’re slipping. I worked in the restaurant industry for years. People you have to care about the quality of food and customer service you put out
Food: 2
Service: 1
Don't go to Union Rd location. Worst experience I've ever had in all my 53 years of life. We Doordashed 2 combo meals. A chicken sandwich and double baconator. We received the chicken sandwich combo that was cold. I called and had someone go pick up the double baconator combo, as they said they would make it if we could come get it. Anyway, it comes back with another chicken sandwich combo that is also cold. Thanks Wendy's. I'm never coming back! This is not my first disappointment with them but it definitely is my last. Maybe try a different location people, put them out of business!
Food: 1
Service: 1
Currently sitting in line I ordered through the app at 6:30 it is now 6:50 me and 4 other cars were asked to pull up and out of the line so their times weren’t ruined and 20 minutes later nobody has gotten any food. Do not waste your time with this location the morning staff has been awful for months. Nobody is ever there on time and they usually ignore people in line at opening.
UPDATE: they had no biscuits ready at open???? They just came out 30 minutes after opening it is now 7 am and all 4 of us haven’t been served. Nobody mentioned they didn’t have food ready.
Atmosphere: 1
Food: 2
Service: 1
Chileeeeeee I ordered a 10 piece nugget through drive through.. I asked for fresh (ready to made ordered) nuggets.. the cashier said they can do it
Why I get home and these nuggets is as dry as my a hookers wig…IT SEEMS THO THEY JUST DROPPED THE NUGGETS BACK IN THE OIL FOR A LONGER COOK TIME TO GIVE THE IMPRESSION THAT ITS FRESH BUT ITS NOT ! I will NOT BE returning here again!!!! the fries are dry and tasteless as well
We ordered food using the drive thru. The girl at the window was a lil rude but our fries were horrible cold and hard. I don't think we will be going back to this Wendy's no time soon. The food all together was not as good as it use to be.
Sat at the speaker for like 15- 20 minutes before my order was taken. One car in front of me at the window. Every time I’ve visited this location it’s the same scenario.
Atmosphere: 1
Food: 1
Service: 1
I'm normally a fan on Wendys but this location is awful. I took my kids there after school today and the staff were arguing while people were waiting to make their orders. When we got out food it tasted awful. Like the oil hadn't been changed in a really long time. So the fries and nuggets were gross. I'm not picky or hard to please but this was bad
Atmosphere: 1
Food: 1
Service: 1
Placed a mobile order for the drive thru. The drive thru is extremely slow. Long wait time. However I did appreciate the crew member who was aking the orders for periodically updating me and concern for the wait. Food is good! Service can be improved.
Food: 4
Service: 4
Recommended dishes: Fries, Jr Bacon Cheeseburger
Restaurantji Recommends
20 minutes in line, I left. Shit service. Never coming back again. Went to BK across st. Asked me to order immediately.
Atmosphere: 1
Service: 1
Service was horrible today the girl at the counter had No get up she was dragging her feet and only doing 1 order at a time. Very slow and rude. Customer service was terrible the manager didn’t even want to help her he was very rude and disrespectful. They deserve no stars from me and my family!
When are they going to replace the woman at the drive through!? The amount of time it takes for her to do an order I could’ve walked to Taco Bell and would still be waiting for her to take my order. God awful service! How does she still have a job? You really couldn’t find anyone else? Wendy’s is a fail you’re better off going to Burger King or Taco Bell
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Jr Cheeseburger
Worse Wendy's I have ever been to staff was the rudest I have ever seen . Food was good but staff was terrible.
Atmosphere: 1
Food: 4
Service: 1
This is the worst Wendy’s I have ever been to. It’s honestly unbelievable. I had enough time to write this review while waiting in line, with just one car in front of me. As other posts mention, they only take one car at a time, fulfill the order before they move on. It’s always the same, long process. It’s ridiculous.
Atmosphere: 1
Food: 1
Service: 1
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