Waited almost an hour in drive thru and the chicken in my salad was hard as a rock and looked like it was weeks old. The order was right but the food was far far from fresh. I can’t believe how low the quality has gotten- and Wendy’s is expensive. And it’s consistently like this when I go here.
Atmosphere: 1
Food: 1
Service: 2
Miracle Broadnax
You will literally run out of gas sitting at the drive through waiting for them to take your order!
Service: 1
Angel Sarao
If you're looking for an unforgettable dining experience that will test the limits of your patience, look no further than Wendy's on union road. My recent visit to this establishment left me questioning the very concept of "fast food" itself. (it took 45 minutes)Upon entering the restaurant, I was met with the deafening hum of an inefficient assembly line, seemingly moving at the speed of a snail on sedatives. The staff appeared to be on a mission to redefine the word "fast" as they lethargically shuffled between tasks, barely acknowledging the growing line of disgruntled customers.As I patiently waited, I couldn't help but feel like I had entered a time warp where minutes turned into hours. The lackadaisical pace of the employees suggested that the concept of urgency was foreign to them. Perhaps they were on a mission to set a new record for the slowest fast food service in history.The culinary catastrophe continued as my order, which should have been a simple affair, became an epic saga of inefficiency. It was as if the kitchen staff had just discovered fire and were still figuring out how to use it. The anticipation built with each passing moment, as my stomach growled louder than the underwhelmed customers surrounding me.Finally, after what felt like an eternity, my meal was ready. The joy of anticipation had long since transformed into a bitter aftertaste of disappointment. The food, now lukewarm and lacking any semblance of freshness, was a sad reminder that haste makes waste. To add insult to injury, the dining area resembled a war zone, with unclean tables and a shortage of available seating. It was evident that the staff's lackadaisical attitude extended beyond the counter into the overall cleanliness and organization of the establishment.In conclusion, if you're seeking a culinary adventure that defies the laws of time and tests your patience to its limits, Wendy's is the place for you. However, if you value your time and sanity, I strongly recommend looking elsewhere for a fast food experience that actually lives up to its name.
Atmosphere: 1
Food: 1
Service: 1
Ricky Philbeck
I went through the drive thru at 10:45 at night paid for the food the girl said it didn't go through I showed her on my phone it did then she swiped my card again took the rest of the money off my card then I had to use another card to pay I have been dealing with this for over two weeks with there corporate office to no avail I will get my money back those girls working that night stole from me
Atmosphere: 1
Food: 1
Service: 1
Baseball Mom
This Wendy’s is terrible. We ordered $25 worth of food for lunch today at work and everything was wrong. Called up and spoke with William who told us he couldn’t see our order. Offered to give him our order number and he just kept repeating he could not see our order over and over again. When I asked what is the number for customer complaints he told me that was on the back of the receipt. So rude and I will never order from the Wendy’s again
David Epley
They made the most tasty breakfast sandwich for me. The new sandwich with bacon and HOT sausage cooked just right. I did ask for crunchy bacon and they obliged.
Terrible location, lobby always closed and drive thru takes forever even if no
Atmosphere: 1
Food: 2
Service: 1
Striking _
Drive through is always slow.Talk to chick-fil-a on how to keep up with demand
Tyler ._Wolf
Asked the girl at the window for butter for two potatoes, she repeated back to me okay you want just butter, I said yes. My wife checks the bag for butter none to be found lol how hard is this job like for real put he phons down 10 minutes and help your customers I mean I paid $22 for silly food.
McKenzie Peck
Drive thru is horrible! Always slow. We waited 10 min for someone to take order, which we had a mobile order, then sat at the window for 15 min with no one telling us anything. No opening window etc. I would have cancelled but it wouldn’t let me. Attitude of worker like t it’s our fault that we had an order, workers on FaceTime etc. manager some reason counting the til at 6:30 pm, not understaffed at all just slow and not caring!!!!! It was ridiculous. Won’t be back for a longggggg time! Absolutely ridiculous. Food cold etc. I’m over this we day and the work mentality of the night shift.
Salad was old and wilted, missing items for salad and missing a chicken sandwich. Tried to call the store three times never got anyone to answer and you can’t leave a message.
Atmosphere: 1
Food: 1
Service: 1
Jeremy Wood
I'm still sitting in line after 21 minutes with one car at window and ine in front of me at speaker and car hasn't gotten food and no one has said nothing to the car at the
Atmosphere: 1
Food: 1
Service: 1
William Haskins II
Service was very slow, considering I was behind 1 car and another was behind me. Took 8 mins just to confirm my mobile order.
Atmosphere: 3
Food: 4
Service: 2
Amy Poole
When there are hardly any cars in the parking lot and you pull into drive thru with one car ordering and one car behind it and it takes you 13 minutes just to get up to order and they tell you to hold on its not good. Add another 7 minutes just to get your order placed and it becomes ridiculous. Not going to any Wendy's because Franklin is no better.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Hamburger, Fries
OkayAnn
This Wendy’s is trash.The employees and the food, trash, plain and simple!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger, Wendy’S French Fries, Fries, Baconator, Dave's
Waited almost an hour in drive thru and the chicken in my salad was hard as a rock and looked like it was weeks old. The order was right but the food was far far from fresh. I can’t believe how low the quality has gotten- and Wendy’s is expensive. And it’s consistently like this when I go here.
Atmosphere: 1
Food: 1
Service: 2
You will literally run out of gas sitting at the drive through waiting for them to take your order!
Service: 1
If you're looking for an unforgettable dining experience that will test the limits of your patience, look no further than Wendy's on union road. My recent visit to this establishment left me questioning the very concept of "fast food" itself. (it took 45 minutes)Upon entering the restaurant, I was met with the deafening hum of an inefficient assembly line, seemingly moving at the speed of a snail on sedatives. The staff appeared to be on a mission to redefine the word "fast" as they lethargically shuffled between tasks, barely acknowledging the growing line of disgruntled customers.As I patiently waited, I couldn't help but feel like I had entered a time warp where minutes turned into hours. The lackadaisical pace of the employees suggested that the concept of urgency was foreign to them. Perhaps they were on a mission to set a new record for the slowest fast food service in history.The culinary catastrophe continued as my order, which should have been a simple affair, became an epic saga of inefficiency. It was as if the kitchen staff had just discovered fire and were still figuring out how to use it. The anticipation built with each passing moment, as my stomach growled louder than the underwhelmed customers surrounding me.Finally, after what felt like an eternity, my meal was ready. The joy of anticipation had long since transformed into a bitter aftertaste of disappointment. The food, now lukewarm and lacking any semblance of freshness, was a sad reminder that haste makes waste. To add insult to injury, the dining area resembled a war zone, with unclean tables and a shortage of available seating. It was evident that the staff's lackadaisical attitude extended beyond the counter into the overall cleanliness and organization of the establishment.In conclusion, if you're seeking a culinary adventure that defies the laws of time and tests your patience to its limits, Wendy's is the place for you. However, if you value your time and sanity, I strongly recommend looking elsewhere for a fast food experience that actually lives up to its name.
Atmosphere: 1
Food: 1
Service: 1
I went through the drive thru at 10:45 at night paid for the food the girl said it didn't go through I showed her on my phone it did then she swiped my card again took the rest of the money off my card then I had to use another card to pay I have been dealing with this for over two weeks with there corporate office to no avail I will get my money back those girls working that night stole from me
Atmosphere: 1
Food: 1
Service: 1
This Wendy’s is terrible. We ordered $25 worth of food for lunch today at work and everything was wrong. Called up and spoke with William who told us he couldn’t see our order. Offered to give him our order number and he just kept repeating he could not see our order over and over again. When I asked what is the number for customer complaints he told me that was on the back of the receipt. So rude and I will never order from the Wendy’s again
They made the most tasty breakfast sandwich for me. The new sandwich with bacon and HOT sausage cooked just right. I did ask for crunchy bacon and they obliged.
Service: 5
Recommended dishes: Wendy’S Sausage Egg & Cheese Burrito Seasoned Potatoes and Sausage Biscuit & Gravy, Breakfast Baconator, Bacon Egg & Swiss Croissant Combo, Baconator Combo, Fries, Strawberry Frosty, Bacon Egg & Cheese Biscuit Combo
Terrible location, lobby always closed and drive thru takes forever even if no
Atmosphere: 1
Food: 2
Service: 1
Drive through is always slow.Talk to chick-fil-a on how to keep up with demand
Asked the girl at the window for butter for two potatoes, she repeated back to me okay you want just butter, I said yes. My wife checks the bag for butter none to be found lol how hard is this job like for real put he phons down 10 minutes and help your customers I mean I paid $22 for silly food.
Drive thru is horrible! Always slow. We waited 10 min for someone to take order, which we had a mobile order, then sat at the window for 15 min with no one telling us anything. No opening window etc. I would have cancelled but it wouldn’t let me. Attitude of worker like t it’s our fault that we had an order, workers on FaceTime etc. manager some reason counting the til at 6:30 pm, not understaffed at all just slow and not caring!!!!! It was ridiculous. Won’t be back for a longggggg time! Absolutely ridiculous. Food cold etc. I’m over this we day and the work mentality of the night shift.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Salad was old and wilted, missing items for salad and missing a chicken sandwich. Tried to call the store three times never got anyone to answer and you can’t leave a message.
Atmosphere: 1
Food: 1
Service: 1
I'm still sitting in line after 21 minutes with one car at window and ine in front of me at speaker and car hasn't gotten food and no one has said nothing to the car at the
Atmosphere: 1
Food: 1
Service: 1
Service was very slow, considering I was behind 1 car and another was behind me. Took 8 mins just to confirm my mobile order.
Atmosphere: 3
Food: 4
Service: 2
When there are hardly any cars in the parking lot and you pull into drive thru with one car ordering and one car behind it and it takes you 13 minutes just to get up to order and they tell you to hold on its not good. Add another 7 minutes just to get your order placed and it becomes ridiculous. Not going to any Wendy's because Franklin is no better.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Hamburger, Fries
This Wendy’s is trash.The employees and the food, trash, plain and simple!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger, Wendy’S French Fries, Fries, Baconator, Dave's