Great food, friendly employees, love the app and rewards, clean restrooms after a long drive. Thanks Wendy's team. Oh and the frosties are the best!!!!
Atmosphere: 5
Food: 5
Service: 5
Kyle Taylor
If you go to this location on North Chester Street, especially when there's inclement weather... The food is cooked fresh! So remember this location especially after a good snow! Which is not often In Gaston county...
Amelia Matz
Drive thru lady didn't speak two words to me
Atmosphere: 1
Food: 2
Service: 1
Hunter Clark
Manager refused to serve, told me to drive around and then just took out the trash and told me outside to get out of the drive through because of his times. Said the system is down and can't make any food. Was wearing a dirty green jacket and just an awful person. I can see why he is stuck working at this job with that kind of attitude towards people.
Atmosphere: 1
Food: 1
Service: 1
chong yang
Went in to dine in at 8:40 pm and was told to order thur the drive thur apparently the dinning area is closed. It clearly says on the door of the store saying that the dinning area is closed at 10 pm. Asked to go to the bathroom and came out they were taking someone’s order. They were so rude and unpleasant.
Service: 1
Andrew Wendt
Something is wrong with this location. The workers have an attitude problem. They clearly don’t want to be there, and they would prefer that the customers not be there either. They’re more interested in playing on the phones, made no effort to appear To care that someone had walked in. I left instead of taking a risk on eating their slop. The workers are undermining this place.
troy harts
Love the baconator.
Atmosphere: 5
Food: 5
Service: 5
William G.
Pretty clear why Wendy's is going out of business. Went to drive through. We and the car behind us gave up after 5 minutes of waiting with no response. Had the same issue at another location. Bad service.
Service: 1
Nicholas Scott
I visited the Wendy's location at 2415 N Chester St. in Gastonia, NC on November 3, 2025, around 11:41 p.m. and was extremely disappointed with the service I received through the drive-thru. The associate, a mixed gentleman with long hair, greeted me with a noticeable attitude from the start. As I asked questions about my order, his demeanor only worsened.
When I requested honey mustard sauce for my burger, he responded defensively, stating that no sauce comes with the burger. A female colleague intervened, politely informing me about the extra cost for sauce, which I was happy to pay.
However, when I arrived at the window to collect my order, the same associate was still visibly upset. After a brief exchange about my order, he threw my debit card back at me through the window, cutting my lip slightly. He then walked away, leaving me shocked and hurt.
This behavior was unacceptable and clearly intentional. I felt disrespected and decided not to pursue the matter further at that moment. I visited another Wendy's location (Carowinds Blvd), where the service was exceptional.
It's disappointing that an employee with such a demeanor is allowed to interact with customers. I am filing a police report and hope that management takes necessary actions to address this incident. Customers deserve respect and professionalism, regardless of the situation.
Recommendation: I would suggest that the management of this Wendy's location takes immediate action to address the behavior of this associate and provides training on customer service and conflict resolution. Additionally, it would be beneficial to have a system in place for customers to report incidents like this, ensuring that similar situations are prevented in the future.
Atmosphere: 1
Food: 1
Service: 1
Billy Hunt
This was a great experience, service was exceptional, staff friendly and efficient. Food tasty and hot.i just wish this Wendy’s was closer to our house . We have one but no where near as nice as this one.
Location is a bit hard to get in but well worth it. Customer service was one of the best I've had in a long time.
Atmosphere: 5
Food: 5
Service: 5
Asia Vee
This wendy’s always has you waiting 20 mins even if there is nobody in line
Dizb
I did an online order and still had to wait more than 15 minutes in the drive thru for the line to move. Also, they didn't tell us they were out of lettuce until my husband got off the car to ask for the correct order.
Atmosphere: 3
Food: 3
Service: 2
Joe NC
The guy at the window hates his job, not even a hello when we picked up our order which we waited like 15mins in the drive thru line. They also supposedly ran out of lettuce and didn’t even bother telling me, I had to go in the store and ask. At least the food was good.
Great food, friendly employees, love the app and rewards, clean restrooms after a long drive. Thanks Wendy's team. Oh and the frosties are the best!!!!
Atmosphere: 5
Food: 5
Service: 5
If you go to this location on North Chester Street, especially when there's inclement weather... The food is cooked fresh! So remember this location especially after a good snow! Which is not often In Gaston county...
Drive thru lady didn't speak two words to me
Atmosphere: 1
Food: 2
Service: 1
Manager refused to serve, told me to drive around and then just took out the trash and told me outside to get out of the drive through because of his times. Said the system is down and can't make any food. Was wearing a dirty green jacket and just an awful person. I can see why he is stuck working at this job with that kind of attitude towards people.
Atmosphere: 1
Food: 1
Service: 1
Went in to dine in at 8:40 pm and was told to order thur the drive thur apparently the dinning area is closed. It clearly says on the door of the store saying that the dinning area is closed at 10 pm. Asked to go to the bathroom and came out they were taking someone’s order. They were so rude and unpleasant.
Service: 1
Something is wrong with this location. The workers have an attitude problem. They clearly don’t want to be there, and they would prefer that the customers not be there either. They’re more interested in playing on the phones, made no effort to appear To care that someone had walked in. I left instead of taking a risk on eating their slop. The workers are undermining this place.
Love the baconator.
Atmosphere: 5
Food: 5
Service: 5
Pretty clear why Wendy's is going out of business. Went to drive through. We and the car behind us gave up after 5 minutes of waiting with no response. Had the same issue at another location. Bad service.
Service: 1
I visited the Wendy's location at 2415 N Chester St. in Gastonia, NC on November 3, 2025, around 11:41 p.m. and was extremely disappointed with the service I received through the drive-thru. The associate, a mixed gentleman with long hair, greeted me with a noticeable attitude from the start. As I asked questions about my order, his demeanor only worsened.
When I requested honey mustard sauce for my burger, he responded defensively, stating that no sauce comes with the burger. A female colleague intervened, politely informing me about the extra cost for sauce, which I was happy to pay.
However, when I arrived at the window to collect my order, the same associate was still visibly upset. After a brief exchange about my order, he threw my debit card back at me through the window, cutting my lip slightly. He then walked away, leaving me shocked and hurt.
This behavior was unacceptable and clearly intentional. I felt disrespected and decided not to pursue the matter further at that moment. I visited another Wendy's location (Carowinds Blvd), where the service was exceptional.
It's disappointing that an employee with such a demeanor is allowed to interact with customers. I am filing a police report and hope that management takes necessary actions to address this incident. Customers deserve respect and professionalism, regardless of the situation.
Recommendation: I would suggest that the management of this Wendy's location takes immediate action to address the behavior of this associate and provides training on customer service and conflict resolution. Additionally, it would be beneficial to have a system in place for customers to report incidents like this, ensuring that similar situations are prevented in the future.
Atmosphere: 1
Food: 1
Service: 1
This was a great experience, service was exceptional, staff friendly and efficient.
Food tasty and hot.i just wish this Wendy’s was closer to our house . We have one but no where near as nice as this one.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Location is a bit hard to get in but well worth it. Customer service was one of the best I've had in a long time.
Atmosphere: 5
Food: 5
Service: 5
This wendy’s always has you waiting 20 mins even if there is nobody in line
I did an online order and still had to wait more than 15 minutes in the drive thru for the line to move. Also, they didn't tell us they were out of lettuce until my husband got off the car to ask for the correct order.
Atmosphere: 3
Food: 3
Service: 2
The guy at the window hates his job, not even a hello when we picked up our order which we waited like 15mins in the drive thru line. They also supposedly ran out of lettuce and didn’t even bother telling me, I had to go in the store and ask.
At least the food was good.
Atmosphere: 1
Food: 4
Service: 1
Nice quiet place to eat very friendly
Atmosphere: 5
Food: 4
Service: 5
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