The outdoor patio is well-designed and comfortable.
W B
To Whom It May Concern,
I am writing to express my deep disappointment with the service I received at your restaurant during my recent visit on 16 Sep 25.
I arrived at approximately 5:00 PM and waited around 20 minutes in the drive-thru line before placing my order. After ordering, I was told it would take 20 minutes to prepare and was asked if I wanted to wait. I agreed, but what followed was entirely unacceptable.
In total, I waited over 1 hour and 20 minutes for my order—a 12-piece meal. During this time, I noticed several concerning issues: • The drive-thru appeared chaotic, with multiple customers forced to come inside due to delays. • Other cars behind me received their food quickly while my order was left unfulfilled. • I observed 2–3 pans of chicken sitting unserved, yet I was made to wait. • The manager on duty appeared disengaged, standing in the lobby and conversing with someone (who seemed to be a personal acquaintance), rather than assisting staff or addressing customer concerns. • When I finally received my order, there was no apology, explanation, or acknowledgment of the excessive wait time—only a dismissive “Here you go.”
The lack of urgency, professionalism, and customer care was extremely frustrating. I felt that my order had simply been forgotten until I raised the issue.
I am requesting that this matter be addressed appropriately, as no customer should have to endure this kind of experience. I also believe I should receive a formal apology and some form of compensation for the time and inconvenience I experienced.
Thank you for your attention to this matter.
Service: 1
Da Ciao
Easy on and off Wayne Memorial Drive. Really fast preparation, both for dine in and carry out.
Atmosphere: 4
Food: 5
Service: 5
Yaquelin Alvarenga
Very bad service, they didn't give me my complete order and the person serving inside does it in a very bad way.
Darrel Johnson
Order was rung up wrong so it cost more. In was dine in but they gave it in a bag so no plates. Others were have problems with their orders
Atmosphere: 3
Food: 3
Service: 1
Bj Anderson
Great biscuits
Atmosphere: 4
Food: 4
Service: 4
Samantha Key
This place couldn't be slower. 11 people working and it took 5 mins for anyone to even ask me what I wanted. And then I watched them play around while they were finishing packing my order. It took 25 mins to pack food that was already done into boxes and put it in a bag for me. While the crew complained about not getting enough hours.
Atmosphere: 1
Food: 2
Service: 1
Melissa Stephenson
The employees were very welcoming even after 8 pm.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cajun Filet Biscuit, 4 PC Supreme Dinner
Anthony Morgan
The biscuits for horrible the tea taste like cigarettes
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cajun Filet Biscuit
Kevin Gardner
I always order about 12 biscuits at a time for our church. They’re always very prompt and delicious.
From the moment I pulled into the Bojangles drive-thru, I felt like I was embarking on a flavorful journey that my taste buds wouldn’t soon forget. The warm, inviting scent of Cajun spices teased the air, setting the stage for what was to come.
The Cajun filet biscuit was nothing short of perfection—tender, juicy chicken seasoned with just the right amount of heat, nestled in a buttery, flaky biscuit that practically melted in my mouth. Paired with the crispy, golden French fries that were perfectly salted, it felt like a match made in culinary heaven.
And then, the sweet tea—a Southern masterpiece all on its own. Sweet but not overpowering, chilled to perfection, and the ideal companion to round out the meal. Each sip was a reminder of why Bojangles is a staple of true Southern comfort food.
The service? Fast and friendly, with a genuine smile at the window that made the experience even better. It wasn’t just a meal; it was a moment of bliss, a break in the day that felt like a mini-vacation.
Bojangles, you’ve won my heart (and my appetite) yet again. Highly recommend for anyone craving a dose of Southern magic in every bite!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cajun Filet Biscuit
Bjorn Erikkson
Slow service, incorrect order, rude staff. Just go to KFC, at least they give gravy with mashed potatoes.
Atmosphere: 3
Food: 3
Service: 1
Cielo Recosana
We went through drive through and ordered as usual. The guy taking our order mumbled and never repeated our order back to clarify what our order was. We ordered thinking everything was ordered because he didn’t repeat the order back. We got to the window and the manager was so rude. She said “no they told you we don’t have it” , instead of helping us fix our order. They were just extremely rude and poor communication. Especially for not being busy at the time we went.
Atmosphere: 1
Food: 1
Service: 1
Douglas Keith
The foods good, but it's the slowest place I've ever been to. I put in a online order because I was in a hurry and the timing was perfect. I get to the location and they say they never got the ticket for the food and had to use the receipt on my phone to make my order.. which took 30 minutes. Just to get home and I've only got 3/4 of my order. For $70 I expected better.. Definitely won't come back here.
The outdoor patio is well-designed and comfortable.
To Whom It May Concern,
I am writing to express my deep disappointment with the service I received at your restaurant during my recent visit on 16 Sep 25.
I arrived at approximately 5:00 PM and waited around 20 minutes in the drive-thru line before placing my order. After ordering, I was told it would take 20 minutes to prepare and was asked if I wanted to wait. I agreed, but what followed was entirely unacceptable.
In total, I waited over 1 hour and 20 minutes for my order—a 12-piece meal. During this time, I noticed several concerning issues:
• The drive-thru appeared chaotic, with multiple customers forced to come inside due to delays.
• Other cars behind me received their food quickly while my order was left unfulfilled.
• I observed 2–3 pans of chicken sitting unserved, yet I was made to wait.
• The manager on duty appeared disengaged, standing in the lobby and conversing with someone (who seemed to be a personal acquaintance), rather than assisting staff or addressing customer concerns.
• When I finally received my order, there was no apology, explanation, or acknowledgment of the excessive wait time—only a dismissive “Here you go.”
The lack of urgency, professionalism, and customer care was extremely frustrating. I felt that my order had simply been forgotten until I raised the issue.
I am requesting that this matter be addressed appropriately, as no customer should have to endure this kind of experience. I also believe I should receive a formal apology and some form of compensation for the time and inconvenience I experienced.
Thank you for your attention to this matter.
Service: 1
Easy on and off Wayne Memorial Drive. Really fast preparation, both for dine in and carry out.
Atmosphere: 4
Food: 5
Service: 5
Very bad service, they didn't give me my complete order and the person serving inside does it in a very bad way.
Order was rung up wrong so it cost more. In was dine in but they gave it in a bag so no plates. Others were have problems with their orders
Atmosphere: 3
Food: 3
Service: 1
Great biscuits
Atmosphere: 4
Food: 4
Service: 4
This place couldn't be slower. 11 people working and it took 5 mins for anyone to even ask me what I wanted. And then I watched them play around while they were finishing packing my order. It took 25 mins to pack food that was already done into boxes and put it in a bag for me. While the crew complained about not getting enough hours.
Atmosphere: 1
Food: 2
Service: 1
The employees were very welcoming even after 8 pm.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cajun Filet Biscuit, 4 PC Supreme Dinner
The biscuits for horrible the tea taste like cigarettes
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cajun Filet Biscuit
I always order about 12 biscuits at a time for our church. They’re always very prompt and delicious.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
From the moment I pulled into the Bojangles drive-thru, I felt like I was embarking on a flavorful journey that my taste buds wouldn’t soon forget. The warm, inviting scent of Cajun spices teased the air, setting the stage for what was to come.
The Cajun filet biscuit was nothing short of perfection—tender, juicy chicken seasoned with just the right amount of heat, nestled in a buttery, flaky biscuit that practically melted in my mouth. Paired with the crispy, golden French fries that were perfectly salted, it felt like a match made in culinary heaven.
And then, the sweet tea—a Southern masterpiece all on its own. Sweet but not overpowering, chilled to perfection, and the ideal companion to round out the meal. Each sip was a reminder of why Bojangles is a staple of true Southern comfort food.
The service? Fast and friendly, with a genuine smile at the window that made the experience even better. It wasn’t just a meal; it was a moment of bliss, a break in the day that felt like a mini-vacation.
Bojangles, you’ve won my heart (and my appetite) yet again. Highly recommend for anyone craving a dose of Southern magic in every bite!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cajun Filet Biscuit
Slow service, incorrect order, rude staff. Just go to KFC, at least they give gravy with mashed potatoes.
Atmosphere: 3
Food: 3
Service: 1
We went through drive through and ordered as usual. The guy taking our order mumbled and never repeated our order back to clarify what our order was. We ordered thinking everything was ordered because he didn’t repeat the order back. We got to the window and the manager was so rude. She said “no they told you we don’t have it” , instead of helping us fix our order. They were just extremely rude and poor communication. Especially for not being busy at the time we went.
Atmosphere: 1
Food: 1
Service: 1
The foods good, but it's the slowest place I've ever been to. I put in a online order because I was in a hurry and the timing was perfect. I get to the location and they say they never got the ticket for the food and had to use the receipt on my phone to make my order.. which took 30 minutes. Just to get home and I've only got 3/4 of my order. For $70 I expected better.. Definitely won't come back here.
Atmosphere: 1
Food: 3
Service: 1
Great food even better employees
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
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