Not so sure I would recommend. My burger had everything I said I didn't want on it. 😂 And Something I ate tasted a lil rancid- I think it was the chili. However the cheer wine float was superb.
Food: 3
Service: 3
Who Knows
I went there with my family today. Even went inside so there was no confusion. They got everything else right but mine. I ordered 3 grilled chicken sandwiches Cajun style and cheddar style with no onions. Got home and opened the sandwiches between the 3 of them there was probably a whole cooked onion 🌰 on them all. When I asked for no onion 3 different times and even went inside to order so they would understand because we all know there mic system suck. That why I went inside.
I just want to know, what's in this other than chicken? What did I just eat?
Food: 2
Service: 3
Recommended dishes: Chicken Strips
Scargat
Why is this place so good?? The sweet tea is amazing and they have very good side dishes along with decent burgers. I have only tried one shake and it was solid.. I recommend the chicken quesadilla with Cajun fries or the cheddar bites. DONT FORGET THE COOK OUT
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Quesadillas
KEVIN DAWSON
Very disappointed i went inside to place my order to go and when i got home i saw that they messed up my order so I went back up there to fix it and then when I got back home the second time they messed up my order again I dont understand like really how hard is it to make cheeseburgers all the way smh....... and the bad part is i had never had a problem with cookout on berkeley
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger
_cuteflower23 Bynum
I had cookout and it made me throw up 🤮
Atmosphere: 1
Food: 1
Service: 3
Alexander
Several employees at this establishment exhibit an unprofessional attitude, and the food quality is consistently subpar. On multiple occasions, my food orders have been incomplete or poorly prepared.wouldn’t recommend this spot to anyone . I Previously, held a high regard for this establishment, but my sentiments have shifted due to the persistent presence of individuals who exhibit a lack of consideration and respect.
Atmosphere: 1
Food: 1
Service: 1
Sheri King
Disgusting and gross even the employees
Atmosphere: 1
Food: 1
Service: 1
Hayley Van Winkle
I know the workers are probably exhausted and underpaid but I paid extra for less … I ordered a single hotdog tray with a walking taco hush puppies and didn’t get the walking taco at all. I was also charged extra for chili and slaw and hardly had any chili at all on the hot dog. If I’m paying extra for this, the least you could do was give me what I paid for. I didn’t even get half my order!
Atmosphere: 3
Food: 1
Service: 3
Rachel Ginn
My family and I love this place and have never had a issue til tonight. Our food was messed up, plus took them 15mins to get our food to us without our drinks, we had to ask for them. employees was just standing around, playing around and laughing, which is very disrespectful in a place of business.If I was general manager of this place they all would be fired.
It was ok, wished burger was cooked a little more, little too pink for me.
Tracy A
Marie, the store manager, displayed downright unprofessional behavior that was incredibly disrespectful! This completely ruined our experience at the restaurant. I demanded a full refund and submitted a written complaint about this unacceptable situation!
melissa
They didn't put cheese on my cheeseburger ...and didn't give me not one single napkin with a milkshake cheeseburger and a onion. Food was alright though.
Tamara Kenan
I rarely eat out, but I enjoy cook out; BUT this one, is despicable, they workers apparently don't know the difference between a $10 and a $20 bill. The manager is no better, when it comes to fixing a mistake, she refused to check the cameras or check the drawer. The whole night shift crew needs to be investigated for theft at this point.
We've called the corporate line, several times, and while inside the restaurant complaining about our issue, there were several other issues coming in from left and right with the customer service and food.
Atmosphere: 1
Food: 3
Service: 1
moonlight
horrible customer service!! the teenagers that are working there are extremely rude. I had asked for cheese fries and they gave me regular fries even though i made it clear. I also wanted some sauce so i asked the employee and she looks at me with a stupid ugly face saying “what?” 3 times like shes deaf and im pretty sure she did it on purpose. Asking the employees to do their job is like asking a kid to run for president. NEVER go here
Not so sure I would recommend. My burger had everything I said I didn't want on it. 😂 And Something I ate tasted a lil rancid- I think it was the chili. However the cheer wine float was superb.
Food: 3
Service: 3
I went there with my family today. Even went inside so there was no confusion. They got everything else right but mine. I ordered 3 grilled chicken sandwiches Cajun style and cheddar style with no onions. Got home and opened the sandwiches between the 3 of them there was probably a whole cooked onion 🌰 on them all. When I asked for no onion 3 different times and even went inside to order so they would understand because we all know there mic system suck. That why I went inside.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Fries, Burger, Cheese Bites, Sauce
I just want to know, what's in this other than chicken? What did I just eat?
Food: 2
Service: 3
Recommended dishes: Chicken Strips
Why is this place so good?? The sweet tea is amazing and they have very good side dishes along with decent burgers. I have only tried one shake and it was solid.. I recommend the chicken quesadilla with Cajun fries or the cheddar bites. DONT FORGET THE COOK OUT
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Quesadillas
Very disappointed i went inside to place my order to go and when i got home i saw that they messed up my order so I went back up there to fix it and then when I got back home the second time they messed up my order again I dont understand like really how hard is it to make cheeseburgers all the way smh....... and the bad part is i had never had a problem with cookout on berkeley
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger
I had cookout and it made me throw up 🤮
Atmosphere: 1
Food: 1
Service: 3
Several employees at this establishment exhibit an unprofessional attitude, and the food quality is consistently subpar. On multiple occasions, my food orders have been incomplete or poorly prepared.wouldn’t recommend this spot to anyone . I Previously, held a high regard for this establishment, but my sentiments have shifted due to the persistent presence of individuals who exhibit a lack of consideration and respect.
Atmosphere: 1
Food: 1
Service: 1
Disgusting and gross even the employees
Atmosphere: 1
Food: 1
Service: 1
I know the workers are probably exhausted and underpaid but I paid extra for less … I ordered a single hotdog tray with a walking taco hush puppies and didn’t get the walking taco at all. I was also charged extra for chili and slaw and hardly had any chili at all on the hot dog. If I’m paying extra for this, the least you could do was give me what I paid for. I didn’t even get half my order!
Atmosphere: 3
Food: 1
Service: 3
My family and I love this place and have never had a issue til tonight. Our food was messed up, plus took them 15mins to get our food to us without our drinks, we had to ask for them. employees was just standing around, playing around and laughing, which is very disrespectful in a place of business.If I was general manager of this place they all would be fired.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Fries, Burger, Cheese Bites
Restaurantji Recommends
It was ok, wished burger was cooked a little more, little too pink for me.
Marie, the store manager, displayed downright unprofessional behavior that was incredibly disrespectful! This completely ruined our experience at the restaurant. I demanded a full refund and submitted a written complaint about this unacceptable situation!
They didn't put cheese on my cheeseburger ...and didn't give me not one single napkin with a milkshake cheeseburger and a onion. Food was alright though.
I rarely eat out, but I enjoy cook out; BUT this one, is despicable, they workers apparently don't know the difference between a $10 and a $20 bill. The manager is no better, when it comes to fixing a mistake, she refused to check the cameras or check the drawer. The whole night shift crew needs to be investigated for theft at this point.
We've called the corporate line, several times, and while inside the restaurant complaining about our issue, there were several other issues coming in from left and right with the customer service and food.
Atmosphere: 1
Food: 3
Service: 1
horrible customer service!! the teenagers that are working there are extremely rude. I had asked for cheese fries and they gave me regular fries even though i made it clear. I also wanted some sauce so i asked the employee and she looks at me with a stupid ugly face saying “what?” 3 times like shes deaf and im pretty sure she did it on purpose. Asking the employees to do their job is like asking a kid to run for president. NEVER go here
Atmosphere: 1
Food: 2
Service: 1
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