Coffee is great. Cashier friendly & very helpful with letting me add my own milk per taste ! Apple cinnamon donut, my fav, was delicious as expected !
Brian Keith
We have been here several times and today is our last time. It always appears to me that drive thru and call in orders take priority over the customer who walk in to order.
Atmosphere: 3
Food: 1
Service: 1
daniel cooper
Always out of sourdough bread for avocado toast or they say that because they don’t want to make it…still out 2weeks later
Atmosphere: 1
Food: 1
Service: 1
Queen Nicole
Horrible experience—stay far away! This place is run by bullies who will absolutely ruin your morning. I ordered several drinks (hot, iced, and some food). They made one of my iced coffees hot—my child’s drink. When I pointed it out, the cashier got visibly upset and told me to move forward so they could remake it. No problem—I did exactly that.
After 15 minutes of waiting in the drive-thru, I had to go inside because I needed to get my child to school. I politely asked how much longer it would take since I was already running 20 minutes late. She snapped back, “You have to wait,” in the rudest tone possible. But my kid wanted the coffee, so I waited another 5 minutes.
At that point—30 minutes waiting for a simple iced coffee—I asked for a refund for just that one drink. Instead of helping, she told me I would have to return everything if I wanted a refund. I had no choice but to hand back all the items I had already paid for.
This was beyond unprofessional. It felt like she was purposely making the situation worse.
I would only recommend this place to my worst enemies. If you value your sanity, avoid this location—unless you want high blood pressure on a Tuesday morning.
Tre Jackson
When I was in there the manager was just yelling and cursing at employees. Bot recommended
Atmosphere: 1
Food: 5
Service: 1
Shannon Crigger
Super slow service and my order wasn’t even done right. The cookie butter latte is supposed to have crumbles on it but didn’t. It took over 10 minutes to get donut holes and avocado toast!
Make24
I consistently get my order messed up from the same location. I will happily drive further going forward in hopes that the next team can read and comprehend the orders as displayed.
Service: 1
David Brantley
This was a second visit, although the first visit several weeks ago was almost a disaster. We stopped here on our way home, having traveled almost four hours, with a few more to go. The drive-thru had a half-dozen or so cars in line, so I knew the team would be busy filling those orders. I opted to go inside, and yes, other people were waiting (one woman said she had been waiting 15 minutes for her order), so I chose to use the kiosk. I got through the order, but when it came time to pay, the system failed. It kept asking for a PIN, although I had not even used a card at that point. I chose to cancel, which wiped the entire order from the system. I tried one more time; same result. So, I asked the woman who was mixing cold brews for the drive-thru if she could help, and she didn't even look up. Not one of the five associates made eye contact with any of us in the restaurant. I asked again, and since she just continued to stir and fill and stir and fill several more drinks, I left. This is a repeat of what happened during my first visit, except then one of the associates did begrudgingly come over and ask what I wanted. She was rude, but at least she helped me. Not this time. It was abundantly clear that at this location, only the drive-thru customer matters (and that is a practice I see more and more at businesses with drive-thru windows). Well, because I don't matter to this Dunkin location, I won't make the mistake of patronizing it again.
Atmosphere: 3
Service: 1
Faith Love
Please be advised that if you are looking for good customer service, you will not find it at the Rosewood Dunkin location. I am highly disappointed in the manager and her daughter’s attitude and lack of kindness. As a regular customer, I expect to be treated with more respect and professionalism. Unfortunately, the behavior I experienced falls far short of that.
Sincerely, A Concerned Customer
Atmosphere: 2
Food: 2
Service: 1
John
I ordered a donut...didnt have it. Ordered another...didnt have it. Ordered yet another. Guess what...didnt have it. What do you have then? Oh, coffee? We'll its called Dunkin Donuts, not Dunkin Coffee. Sorry place. I knew I should've went somewhere else.
I cant find anything nice to say, so I won't say it. I wouldn't recommend at all. Wasted our time, order was incomplete, and staff made me feel like I was burdening them. Sorry ladies but its not my fault you are out of donuts. It is in the name Dunkin Donuts. We should've went to Krispy Kreme.
Atmosphere: 1
Food: 1
Service: 1
Itsme Onenonly
This place is terrible. The employees are clueless nlamd its poorly managed. They were out of everything and it wasn't busy. This was a bad idea opening this place.
Atmosphere: 1
Food: 1
Service: 1
VenomGT
This place is the worst restaurant, period. Ordered and paid for a dozen online just before 1pm on a Saturday. Arrived 15 minutes later and was told they only had 4 of the 12, that I could come back tomorrow. Are you serious? Why didnt the app know you couldn't maintain inventory of what is in your name? None of the employees looked like they knew what they were doing. There's a reason its rating is in the 2's. Dunkin....just shut this one down. You failed. Donuts probably aren't even good. This was my first and last time attempting to try it. Let me make this clear, it was 1pm, not 8pm. How do you only have 4 of the 12? Geesh!
Atmosphere: 1
Food: 1
Service: 1
Anaica Santos
Second time my order was wrong and didn’t get all my food.
Chris McClure
Every time I pickup from this place the most simple DoorDash orders take 15+ minutes to complete meanwhile drive thru flows without an issue. Either stop accepting DoorDash orders until you get this figured out or DoorDash needs to start fining this place and making the restaurant pay for delay pay
Edit: here we are yet again 10 minutes and counting behind on a simple order. Pickup time 8:20, current time 8:30
Coffee is great. Cashier friendly & very helpful with letting me add my own milk per taste ! Apple cinnamon donut, my fav, was delicious as expected !
We have been here several times and today is our last time. It always appears to me that drive thru and call in orders take priority over the customer who walk in to order.
Atmosphere: 3
Food: 1
Service: 1
Always out of sourdough bread for avocado toast or they say that because they don’t want to make it…still out 2weeks later
Atmosphere: 1
Food: 1
Service: 1
Horrible experience—stay far away!
This place is run by bullies who will absolutely ruin your morning. I ordered several drinks (hot, iced, and some food). They made one of my iced coffees hot—my child’s drink. When I pointed it out, the cashier got visibly upset and told me to move forward so they could remake it. No problem—I did exactly that.
After 15 minutes of waiting in the drive-thru, I had to go inside because I needed to get my child to school. I politely asked how much longer it would take since I was already running 20 minutes late. She snapped back, “You have to wait,” in the rudest tone possible. But my kid wanted the coffee, so I waited another 5 minutes.
At that point—30 minutes waiting for a simple iced coffee—I asked for a refund for just that one drink. Instead of helping, she told me I would have to return everything if I wanted a refund. I had no choice but to hand back all the items I had already paid for.
This was beyond unprofessional. It felt like she was purposely making the situation worse.
I would only recommend this place to my worst enemies.
If you value your sanity, avoid this location—unless you want high blood pressure on a Tuesday morning.
When I was in there the manager was just yelling and cursing at employees. Bot recommended
Atmosphere: 1
Food: 5
Service: 1
Super slow service and my order wasn’t even done right. The cookie butter latte is supposed to have crumbles on it but didn’t. It took over 10 minutes to get donut holes and avocado toast!
I consistently get my order messed up from the same location. I will happily drive further going forward in hopes that the next team can read and comprehend the orders as displayed.
Service: 1
This was a second visit, although the first visit several weeks ago was almost a disaster. We stopped here on our way home, having traveled almost four hours, with a few more to go. The drive-thru had a half-dozen or so cars in line, so I knew the team would be busy filling those orders. I opted to go inside, and yes, other people were waiting (one woman said she had been waiting 15 minutes for her order), so I chose to use the kiosk. I got through the order, but when it came time to pay, the system failed. It kept asking for a PIN, although I had not even used a card at that point. I chose to cancel, which wiped the entire order from the system. I tried one more time; same result. So, I asked the woman who was mixing cold brews for the drive-thru if she could help, and she didn't even look up. Not one of the five associates made eye contact with any of us in the restaurant. I asked again, and since she just continued to stir and fill and stir and fill several more drinks, I left. This is a repeat of what happened during my first visit, except then one of the associates did begrudgingly come over and ask what I wanted. She was rude, but at least she helped me. Not this time. It was abundantly clear that at this location, only the drive-thru customer matters (and that is a practice I see more and more at businesses with drive-thru windows). Well, because I don't matter to this Dunkin location, I won't make the mistake of patronizing it again.
Atmosphere: 3
Service: 1
Please be advised that if you are looking for good customer service, you will not find it at the Rosewood Dunkin location. I am highly disappointed in the manager and her daughter’s attitude and lack of kindness. As a regular customer, I expect to be treated with more respect and professionalism. Unfortunately, the behavior I experienced falls far short of that.
Sincerely,
A Concerned Customer
Atmosphere: 2
Food: 2
Service: 1
I ordered a donut...didnt have it. Ordered another...didnt have it. Ordered yet another. Guess what...didnt have it. What do you have then? Oh, coffee? We'll its called Dunkin Donuts, not Dunkin Coffee. Sorry place. I knew I should've went somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I cant find anything nice to say, so I won't say it. I wouldn't recommend at all. Wasted our time, order was incomplete, and staff made me feel like I was burdening them. Sorry ladies but its not my fault you are out of donuts. It is in the name Dunkin Donuts. We should've went to Krispy Kreme.
Atmosphere: 1
Food: 1
Service: 1
This place is terrible. The employees are clueless nlamd its poorly managed. They were out of everything and it wasn't busy. This was a bad idea opening this place.
Atmosphere: 1
Food: 1
Service: 1
This place is the worst restaurant, period. Ordered and paid for a dozen online just before 1pm on a Saturday. Arrived 15 minutes later and was told they only had 4 of the 12, that I could come back tomorrow. Are you serious? Why didnt the app know you couldn't maintain inventory of what is in your name? None of the employees looked like they knew what they were doing. There's a reason its rating is in the 2's. Dunkin....just shut this one down. You failed. Donuts probably aren't even good. This was my first and last time attempting to try it. Let me make this clear, it was 1pm, not 8pm. How do you only have 4 of the 12? Geesh!
Atmosphere: 1
Food: 1
Service: 1
Second time my order was wrong and didn’t get all my food.
Every time I pickup from this place the most simple DoorDash orders take 15+ minutes to complete meanwhile drive thru flows without an issue. Either stop accepting DoorDash orders until you get this figured out or DoorDash needs to start fining this place and making the restaurant pay for delay pay
Edit: here we are yet again 10 minutes and counting behind on a simple order. Pickup time 8:20, current time 8:30
Atmosphere: 3
Service: 1
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