Ninja Hibachi Express

I will not lie this store need to take notes from the store in Greenville. The fried rice just taste like straight pepper or wayy too much soy sauce. They drenched my food in soy sauce. The store in Greenville the food is immaculate. And customer service and speed is top tier in Greenville. I didn’t get greeted or anything when I walked in. Will never be returning I can guarantee that

Atmosphere: 4

Food: 1

Service: 2

Literally ordered a crack chicken bowl. And got no rice.

Just chicken and veggies.

I can’t make this up.

Food: 1

Service: 1

Twice now they gave the wrong order to someone else. CHECK THE NAME.

Atmosphere: 2

Food: 4

Service: 2

I’m tryna figure out why I cant get a combo plate with 2 orders of chicken instead of chicken and steak or chicken and shrimp? Also tryna figure out why this rude ass lady on the phone was tryna charge me $22 for a chicken bowl, side of veggies and a side of chicken when that LITERALLY A COMBO BOWL THAT ONLY COSTS $15. Y’all trying to get over on people and that’s not okay.

The food was excellent and well-cooked.(though we ordered simple dishes)
The restaurant itself was terribly unkempt and poorly maintained. Tables were filthy, floors unmopped. Several employees were there and heard other patrons express discontent with the environment, but opted to ignore them once their breaks were over.

Atmosphere: 2

Food: 5

Service: 2

Recommended dishes: Fried Rice

New to the area and decided to stop here for some sushi. They ended up messing our order up three times! Didn’t offer anything or even a “I’m sorry”. Only reason I’m giving it two stars is because the food was pretty good.

Atmosphere: 5

Food: 5

Service: 2

Recommended dishes: Steak

We have ordered on a weekly basis through Door Dash, but no more. Do NOT eat here!

The meat on my fries was so chewy it was inedible. I had to throw it out. There was way too much cheese sauce to the point that I honestly should've just purchased cheese fries from HWY 55 up the road.

The chicken bowl had pasty-white chicken with little to sauce.

I called the store. They refused to refund my money or give a gift card. Door Dash wouldn't refund my money either.

Atmosphere: 5

Food: 2

Service: 2

Every time we order doordash, they consistently do not add the sauces I spend extra money on. The servings are nowhere consistent either, sometimes I barely get any chicken and sometimes I get a ton. Terrible delivery service for a restaurant doing well enought to have 4 establishments in this city. Disappointing since I've been eating Jay's food since it was Sumo.

Atmosphere: 1

Food: 1

Service: 1

Walked in to order and eat inside and we were told 35-40 minute wait because they had to bag to go orders. Terrible customer service.

It was ok...I doubt that I would return...I like the concept but like everywhere you go these days, nobody wants to work... The place was clean...I got a combo bowl & sushi... This was my 1st, only & last time going ...MY opinion, the taste, meat portion is not worth the price tag... You do get plenty of rice & veggies...My food had no flavor at all... The fried rice was old & clumpy...My sushi was warm & mushy, so after tasting one piece, I just threw it away...

Atmosphere: 3

Food: 3

Service: 3

It was ok...I doubt that I would return...I like the concept but like everywhere you go these days, nobody wants to work... The place was clean...I got a combo bowl & sushi... This was my 1st, only & last time going ...MY opinion, the taste, meat portion is not worth the price tag... You do get plenty of rice & veggies...My food had no flavor at all... The fried rice was old & clumpy...My sushi was warm & mushy, so after tasting one piece, I just threw it away...

Atmosphere: 3

Food: 3

Service: 3

I've been ordering here for ever and the amount of food That you get With take out is half of what you normally get! Very Disappointed in my last Order. And the one before that and the one before that! A salad wirh Chicken is $12.00
In a in a four inch diameter bowl! Ridiculous. I feel as though i'm being ripped off!

Atmosphere: 4

Food: 3

Service: 4

Everyone who worked looked so checked out. Not even a smile or a hello or thank you.

Food was good. Sumo special wasnt sliced well. Pieces stuck together. Just not very welcoming environment though.

Atmosphere: 2

Food: 4

Service: 2

Great food!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak Bowl, Fried Rice, Crack Chicken Bowl

Dirty, didn't even get to order food since no one would acknowledge my existence. Certainly didn't mind helping their friends while ignoring me. This place has fallen off super hard. Food hasn't been good in the last 6-8 months. Guess I won't be going back anymore! It's a shame this place used to be one of my favorites! ?

Atmosphere: 1

Food: 1

Service: 1