Was going to place a delivery but got told I can't be delivered to so I was gonna come pick it up and she hung up on me before I could ask if I could swap it over this is why if you can't handle people don't work in a job that requires so
Atmosphere: 1
Food: 2
Service: 1
francine pirozzoli
Quick service!
Atmosphere: 5
Food: 5
Service: 5
Tiffany Eason
We ordered a supreme pizza with no pork and added chicken. When we returned home and opened it it was a regular supreme with pork and no chicken. We called and we were on hold for a long time. Then I called and finally got the manager. She said she would take care of it. We got there and the pizza still had pork. The other manager said he would take care of it. We sat in the parking lot until it was ready. We had 3 pizzas. The 2nd manager took one of the pizzas back.
Atmosphere: 3
Food: 4
Service: 3
T
I've never had any problems with Pizza Hut at either location in Goldsboro, until today. I placed my order in the app, arrived at the window to pay when it was ready and the girl at the window had no customer service skills whatsoever, very dry responses, bordering on rude. I accept that I should have checked my order before I left and didn't, but they usually get it right. I got home and realized the marinara I paid for was not with my order and the boneless honey bbq wings were thrown together. Literally most of them had no sauce on them at all. Very disappointed and I have no interest in visiting this location again.
Atmosphere: 2
Food: 2
Service: 1
Jennifer Woodall
I ordered 6 wings and the girl on the phone told me I got 2 ranch packs so I get to the window to pick up my food. I sat and waited while the girl with green hair played w her hair and fixed her hair by taking it down shaking her hair out and putting it back up NEVER WASHING HER HANDS! She gathered by food never putting my ranch in the box or bag I asked for my ranch she charged me 50 cent for a ranch I asked the other girl with a blue bow in her hair could I get the other two packs of ranch the girl w the green hair rudely says it’s in the box ma’am I said no there’s only one and she says again it’s in the box ma’am I said no I’m suppose to have 3 and there’s only one in the box ma’am! I paid for the ranch when i was supposed to get two free w my food! The girl w the blue bow looked at me like I was the one w the issue bc i was trying to explain tht i was suppose to have 3 and acted as if i was crazy for asking for what i had paid for!Needless to say I didn’t get 3. I eat here about 3 times a month and have never been treated so rudely as I was tonight. The girl w green hair needs a better attitude for the public and she definitely needs to be trained to NOT PLAY W HER HAIR WHILE HANDLING PEOPLES FOOD BC BY THE WAY SHE ACTED I CAN ASSURE YOU HAD THE ROLES BEEN REVERSED SHE WOULD NOT WANT ME PLAYING W MY HAIR AND THEN HANDLE HER FOOD!
Atmosphere: 1
Food: 5
Service: 1
Bella Wilks
Have ordered 3 times all 3 messed up this time I told them they completely forgot sauce an wings weren’t cooked all the was they gave me 50 cents off next order which they could have keep also these ppl will curse with children around an have bad attitudes
Atmosphere: 1
Food: 1
Service: 1
mark slater
Chic Fila has some competition when it comes to customer service at a restaurant!!! 5 STARS ACROSS THE BOARD!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Olives and Onion Pizza
Mary
Have ordered 3 times all 3 messed up this time I told them they completely forgot sauce an wings weren’t cooked all the was they gave me 50 cents off next order which they could have keep also these ppl will curse with children around an have bad attitudes
Atmosphere: 1
Food: 1
Service: 1
Maribella Campos
Have ordered 3 times all 3 messed up this time I told them they completely forgot sauce an wings weren’t cooked all the was they gave me 50 cents off next order which they could have keep also these ppl will curse with children around an have bad attitudes
Atmosphere: 1
Food: 1
Service: 1
Rosaura Grullon
The food is ok,but cashiers need to fix their attitudes(especially the one with green hair) horrible customer service.
Everything was great and the deliver man was very nice to me
Kid-friendliness: N/a
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni and Pineapple Pizza
Sandi Sutton
I tried to order online, but the website was so SLOW and kept dropping items from my pizza. So I finally called but what I was told was I could not order my choices from the store, it was online only. I told them the website was acting up but it didn’t make any difference to them. So, I tried again, got so disgusted that I closed the website page and installed the app. It was a breeze.When we finally got the pizzas they were stale, cold, over cooked and very dry, hardly any sauce at all. We ate them of course, it was too far to return them. But how we did long for what we were used too, fresh veggies, piping hot and moist pizza. Maybe next time but that will be a long way off. We have to have time to forget this terrible experience. It would be nice if I could get a coupon for a free pizza after all of this.My order number is included in the photo. Which is not showing so it is #3231125160225001312028332
Food: 1
Service: 2
Jasmine P
Walked in waited at the counter for a few. Front Employees off to the side continued carrying on a conversation using profanity. Felt as if I should have left and let them continue their conversations. Pan pizza was great as usual.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Meat Lover's Pizza
Nate Stevens
This is the best pizza hut around. Staff are friendly and the food was made really well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
Jonathan Oakes
Food was great, and good service as well! Food was hot and prepared as I ordered it.
Was going to place a delivery but got told I can't be delivered to so I was gonna come pick it up and she hung up on me before I could ask if I could swap it over this is why if you can't handle people don't work in a job that requires so
Atmosphere: 1
Food: 2
Service: 1
Quick service!
Atmosphere: 5
Food: 5
Service: 5
We ordered a supreme pizza with no pork and added chicken. When we returned home and opened it it was a regular supreme with pork and no chicken. We called and we were on hold for a long time. Then I called and finally got the manager. She said she would take care of it. We got there and the pizza still had pork. The other manager said he would take care of it. We sat in the parking lot until it was ready. We had 3 pizzas. The 2nd manager took one of the pizzas back.
Atmosphere: 3
Food: 4
Service: 3
I've never had any problems with Pizza Hut at either location in Goldsboro, until today. I placed my order in the app, arrived at the window to pay when it was ready and the girl at the window had no customer service skills whatsoever, very dry responses, bordering on rude. I accept that I should have checked my order before I left and didn't, but they usually get it right. I got home and realized the marinara I paid for was not with my order and the boneless honey bbq wings were thrown together. Literally most of them had no sauce on them at all. Very disappointed and I have no interest in visiting this location again.
Atmosphere: 2
Food: 2
Service: 1
I ordered 6 wings and the girl on the phone told me I got 2 ranch packs so I get to the window to pick up my food. I sat and waited while the girl with green hair played w her hair and fixed her hair by taking it down shaking her hair out and putting it back up NEVER WASHING HER HANDS! She gathered by food never putting my ranch in the box or bag I asked for my ranch she charged me 50 cent for a ranch I asked the other girl with a blue bow in her hair could I get the other two packs of ranch the girl w the green hair rudely says it’s in the box ma’am I said no there’s only one and she says again it’s in the box ma’am I said no I’m suppose to have 3 and there’s only one in the box ma’am! I paid for the ranch when i was supposed to get two free w my food! The girl w the blue bow looked at me like I was the one w the issue bc i was trying to explain tht i was suppose to have 3 and acted as if i was crazy for asking for what i had paid for!Needless to say I didn’t get 3.
I eat here about 3 times a month and have never been treated so rudely as I was tonight. The girl w green hair needs a better attitude for the public and she definitely needs to be trained to NOT PLAY W HER HAIR WHILE HANDLING PEOPLES FOOD BC BY THE WAY SHE ACTED I CAN ASSURE YOU HAD THE ROLES BEEN REVERSED SHE WOULD NOT WANT ME PLAYING W MY HAIR AND THEN HANDLE HER FOOD!
Atmosphere: 1
Food: 5
Service: 1
Have ordered 3 times all 3 messed up this time I told them they completely forgot sauce an wings weren’t cooked all the was they gave me 50 cents off next order which they could have keep also these ppl will curse with children around an have bad attitudes
Atmosphere: 1
Food: 1
Service: 1
Chic Fila has some competition when it comes to customer service at a restaurant!!! 5 STARS ACROSS THE BOARD!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Olives and Onion Pizza
Have ordered 3 times all 3 messed up this time I told them they completely forgot sauce an wings weren’t cooked all the was they gave me 50 cents off next order which they could have keep also these ppl will curse with children around an have bad attitudes
Atmosphere: 1
Food: 1
Service: 1
Have ordered 3 times all 3 messed up this time I told them they completely forgot sauce an wings weren’t cooked all the was they gave me 50 cents off next order which they could have keep also these ppl will curse with children around an have bad attitudes
Atmosphere: 1
Food: 1
Service: 1
The food is ok,but cashiers need to fix their attitudes(especially the one with green hair) horrible customer service.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Everything was great and the deliver man was very nice to me
Kid-friendliness: N/a
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni and Pineapple Pizza
I tried to order online, but the website was so SLOW and kept dropping items from my pizza. So I finally called but what I was told was I could not order my choices from the store, it was online only. I told them the website was acting up but it didn’t make any difference to them. So, I tried again, got so disgusted that I closed the website page and installed the app. It was a breeze.When we finally got the pizzas they were stale, cold, over cooked and very dry, hardly any sauce at all. We ate them of course, it was too far to return them. But how we did long for what we were used too, fresh veggies, piping hot and moist pizza. Maybe next time but that will be a long way off. We have to have time to forget this terrible experience. It would be nice if I could get a coupon for a free pizza after all of this.My order number is included in the photo. Which is not showing so it is #3231125160225001312028332
Food: 1
Service: 2
Walked in waited at the counter for a few. Front Employees off to the side continued carrying on a conversation using profanity. Felt as if I should have left and let them continue their conversations. Pan pizza was great as usual.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Meat Lover's Pizza
This is the best pizza hut around. Staff are friendly and the food was made really well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
Food was great, and good service as well! Food was hot and prepared as I ordered it.
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