I was disappointed with my recent visit to Wendy’s. The food quality was not what I expected and honestly felt like a waste of money. The chicken sandwich was very hard, almost like it had been sitting out too long, which made it difficult to enjoy. The chili was also extremely runny — it was more like chili soup than the thick, hearty chili Wendy’s is usually known for.
Unfortunately, this was not the first time we’ve had an unpleasant experience at this location. Consistency and food quality seem to be an ongoing issue. I hope management takes a closer look at what’s happening and works to improve the experience for customers.
Atmosphere: 3
Food: 2
Service: 2
Lyko Diamond
I ended up with food poisoning hours later. This sucks and I should’ve know better…
Food: 1
Caleb Howard
I didnt know waiting 10min for food meant that it would be stale rubbery chicken sandwich. Word of advice to management...please care for your staff so they care about whom and how they serve.
Atmosphere: 2
Food: 2
Service: 4
trinity fernandez
Went inside after a hard day to get a good cup of chili, one of my favorite songs was playing and a sweet lady behind the counter gave me my food for free since I waited for a couple of minutes while they were dealing with drive thru traffic….made my day brighter and that’s all I could’ve asked for ❤️🩹
Atmosphere: 4
Food: 4
Service: 5
Marsha Joyner
I’ve been eating at fast food restaurants for a long time and never encountered the service I received at this Wendy’s. The young lady helping us delivered our food to the table with a smile, asked if we needed condiments, delivered the condiments, corrected an issue with our order, and made sure we were comfortable and happy. I received better service at this Wendy’s than I’ve received in restaurants all over the South. Job well done!!
Food: 5
Service: 5
Hitmanfloyd919TV
I ordered the new chicken tenders meal the tenders was fresh 10/10 but the fries where cold and I didn’t get the signature sauce I asked for the jr bacon cheeseburger was on point and the tangerine drink was good 2
Michael Stealer
20 minutes to get my burger. 9 other customers waiting in the parking lot food. Incompetence is an under statement to describe the organization of this establishment.
Atmosphere: 1
Food: 1
Service: 1
Eric O
The Wendy’s that’s fairly “new” in mar Mac is the lamest excuse for a Wendy’s restaurant..they don’t have a scanner when they haven’t even been open longer than a year if even so you can forget about points or redeeming any “deals” at this store. The only guy that was taking orders for the dining room ignored my wife clocked out and went home. The drink machine doesn’t taste like it’s calibrated correctly so everything taste bland or like soda water. Don’t waste your time here drive to Rosewood if you want a good Wendy’s experience
Atmosphere: 1
Food: 2
Service: 1
Teresa Ormond
This used to be one of the best Wendy's to go to when they first open, now it is just as nasty as it can be. And the people are slack leaning up against the walls while the dining room is filthy, no ambition to work at all.
Atmosphere: 1
Food: 4
Service: 2
Heather wendell
food is always fresh here, great customer service!
For such a new store it sure was nasty. Nasty restrooms and the counter was nasty 🤢. Standing at the counter and the kitchen was nasty and the I guess manager was on his phone when he should have been cleaning.
Atmosphere: 1
Food: 3
Service: 3
Sarah Heikkila
New building with one stall bathrooms, great for families. The staff was so kind, my daughter dropped her fries and they made us new fries without us asking for them. We love Wendy’s and this location is great!
Atmosphere: 5
Food: 5
Service: 5
jdee
I don't know what is happening, there must be some kind of competition between all of the burger restaurants on who can provide the least warm, least fresh served take aways!!
Atmosphere: 3
Food: 3
Service: 3
Anne
The food was… okay. We went inside to eat and they had no toilet paper, no paper towels, no napkins, no ketchup, and no coke products were available in the drink machine. I asked the worker for napkins and got a very rude attitude as they said, we are out! I asked if they had any paper towels or literally anything like that because I had two children and they obviously get messy when they eat. They went to the back and brought me some paper towels from their employee hand washing sink and threw them down on the counter. This is a very new location with terrible customer service, just okay food, and apparently completely out of everything! Will NOT be visiting this location again.
Atmosphere: 1
Food: 3
Service: 1
Tony Jones
Based on "my" experience I am going to avoid this place at all cost. The staff is mediocre. No proper greeting. If the customer service is going to be poor at least step up with the food quality. Upon ordering my food Shailer took my order; to make matters worst he was chewing gum over my food. Management is not concerned about public health. Never again for "me."
I was disappointed with my recent visit to Wendy’s. The food quality was not what I expected and honestly felt like a waste of money. The chicken sandwich was very hard, almost like it had been sitting out too long, which made it difficult to enjoy. The chili was also extremely runny — it was more like chili soup than the thick, hearty chili Wendy’s is usually known for.
Unfortunately, this was not the first time we’ve had an unpleasant experience at this location. Consistency and food quality seem to be an ongoing issue. I hope management takes a closer look at what’s happening and works to improve the experience for customers.
Atmosphere: 3
Food: 2
Service: 2
I ended up with food poisoning hours later. This sucks and I should’ve know better…
Food: 1
I didnt know waiting 10min for food meant that it would be stale rubbery chicken sandwich. Word of advice to management...please care for your staff so they care about whom and how they serve.
Atmosphere: 2
Food: 2
Service: 4
Went inside after a hard day to get a good cup of chili, one of my favorite songs was playing and a sweet lady behind the counter gave me my food for free since I waited for a couple of minutes while they were dealing with drive thru traffic….made my day brighter and that’s all I could’ve asked for ❤️🩹
Atmosphere: 4
Food: 4
Service: 5
I’ve been eating at fast food restaurants for a long time and never encountered the service I received at this Wendy’s. The young lady helping us delivered our food to the table with a smile, asked if we needed condiments, delivered the condiments, corrected an issue with our order, and made sure we were comfortable and happy. I received better service at this Wendy’s than I’ve received in restaurants all over the South. Job well done!!
Food: 5
Service: 5
I ordered the new chicken tenders meal the tenders was fresh 10/10 but the fries where cold and I didn’t get the signature sauce I asked for the jr bacon cheeseburger was on point and the tangerine drink was good 2
20 minutes to get my burger. 9 other customers waiting in the parking lot food.
Incompetence is an under statement to describe the organization of this establishment.
Atmosphere: 1
Food: 1
Service: 1
The Wendy’s that’s fairly “new” in mar Mac is the lamest excuse for a Wendy’s restaurant..they don’t have a scanner when they haven’t even been open longer than a year if even so you can forget about points or redeeming any “deals” at this store. The only guy that was taking orders for the dining room ignored my wife clocked out and went home. The drink machine doesn’t taste like it’s calibrated correctly so everything taste bland or like soda water. Don’t waste your time here drive to Rosewood if you want a good Wendy’s experience
Atmosphere: 1
Food: 2
Service: 1
This used to be one of the best Wendy's to go to when they first open, now it is just as nasty as it can be. And the people are slack leaning up against the walls while the dining room is filthy, no ambition to work at all.
Atmosphere: 1
Food: 4
Service: 2
food is always fresh here, great customer service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
For such a new store it sure was nasty. Nasty restrooms and the counter was nasty 🤢. Standing at the counter and the kitchen was nasty and the I guess manager was on his phone when he should have been cleaning.
Atmosphere: 1
Food: 3
Service: 3
New building with one stall bathrooms, great for families. The staff was so kind, my daughter dropped her fries and they made us new fries without us asking for them. We love Wendy’s and this location is great!
Atmosphere: 5
Food: 5
Service: 5
I don't know what is happening, there must be some kind of competition between all of the burger restaurants on who can provide the least warm, least fresh served take aways!!
Atmosphere: 3
Food: 3
Service: 3
The food was… okay. We went inside to eat and they had no toilet paper, no paper towels, no napkins, no ketchup, and no coke products were available in the drink machine. I asked the worker for napkins and got a very rude attitude as they said, we are out! I asked if they had any paper towels or literally anything like that because I had two children and they obviously get messy when they eat. They went to the back and brought me some paper towels from their employee hand washing sink and threw them down on the counter. This is a very new location with terrible customer service, just okay food, and apparently completely out of everything! Will NOT be visiting this location again.
Atmosphere: 1
Food: 3
Service: 1
Based on "my" experience I am going to avoid this place at all cost. The staff is mediocre. No proper greeting. If the customer service is going to be poor at least step up with the food quality. Upon ordering my food Shailer took my order; to make matters worst he was chewing gum over my food. Management is not concerned about public health. Never again for "me."
Atmosphere: 1
Food: 1
Service: 1
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