I’m local in the area & come to this location very often in the mornings. Normally the staff is very greeting and accommodating. However, this morning.. one of the workers was very rude & dismissive as I was 1 trying to thank her for my drink & 2 my order did not come out correctly. I politely said “excuse me maam, did you say this was for ____ sorry just making sure” (it had no sticker label on it) & she rolls her eyes & responds with “can you like give me a minute” with an attitude. I’m well aware how the fast food industry goes as I used to during my teen years & college but I also know the other end of customer service as well. Hope her day gets better !
Atmosphere: 2
Food: 3
Service: 2
Melanie Gilbee
Ordered and paid for 2 donuts. I got the donut in the 2 donut box and did not check. Got home and I only have 1 donut. Tried to call and am sent to a voice mail that is full. My last visit the app let me order and pay for donuts they did not have. No refund, had to get donuts I did not want. Very 😔
Atmosphere: 2
Food: 5
Service: 1
Kate
I don’t typically leave reviews, let alone bad reviews. But I went to this dunkin location today and ordered a hot caramel latte only to discover they forgot the espresso. I took a sip (after I left the parking lot unfortunately) and quite literally gagged. In my cup was hot foamy milk, that’s it. How does a coffee shop FORGET the coffee in a drink??
lisa willard
You are all Amazing!
Atmosphere: 5
Food: 5
Service: 5
Tasha Butz
Once again, this location didn't disappoint to disappoint. Literally, everytime I go to this location, they mess up my order.
Brittany Hostetler
I hate to give three stars as I come to this location very often. I have never had a bad experience other than the drive thru line being a little long but that’s normal. But today I got my large frozen coffee and there was more whipped cream than I had actual coffee. Not sure if it was somebody new maybe making the coffee today but this was a rip off. I wish I had realized it while at the window.
Atmosphere: 4
Food: 4
Service: 4
Ali J
Coming from a former New England girl, this is the only Dunkin I’ve found that’s close to back home. If only they could teach all the other locations down south
Atmosphere: 5
Food: 5
Service: 5
Jermaine Kemp
I really enjoy coming here. Even when it’s super busy, the staff always take the time to greet me with a smile. KC, the manager, and Rachel, the assistant, are always professional and treat you like family. Their customer service is outstanding, and the kindness and smiles from all the staff always start your day off right.
And to the complainers (because I’ve seen a few): maybe find a hobby that suits your bad attitude… like arguing with parking meters, yelling at clouds, or licking batteries to see if they’re still good.
ashton jarrell
If I could give this place a zero I would. Went there to the drive-through this morning. Ordered a breakfast sandwich and a redeye medium with cream and sugar. When I got up to the window, they were trying to serve me a cold beverage. I told them a redeye is served hot. The lady began arguing with me and told me a redeye has always been cold. She was very rude disrespectful I would never go there again.
Food: 1
Chancellor Woodrum
I stopped by this evening to order half a dozen donuts and the girl running the drive thru hesitated then told me that the establishment was closing soon and they only had 20 donuts left, but she could provide the two chocolate glazed donuts out of the half of the dozen that I requested. After pausing, she was about to say something else but I simply drove away. It sounds like the girl is hoarding the chocolate donuts at this establishment from the sound of other reviewers. I would avoid.
I went through the drive through and ordered a coffee. I paid with a card and when the young man when to give it back to me he throws the card at me and it landed on the ground. He looked at me like it's your problem not mine. I said how am I going to get that back? I can't open my door because I was right next to the drive through window. He just shrugged his shoulders like I can't help you. I said I guess I will pull up but there is a car behind me. He just looked at me. I said are you going to help me? He said I will signal for the card to wait. You think he would have came outside and got the card for me. It was his doing. I will never go back. The coffee was horrible.
Atmosphere: 1
Food: 1
Service: 1
Sabrina Carnahan
They never brought the coffee for curbside then when I went in to ask about it they laughed at me said they don't do that though the app says they do. I said thank you and they laughed and called me pissy. The employees were very rude
Service: 1
maddie barnett
Kacey has been managing this place for years. Once you realize the type of person she is, it’ll make a lot more sense why everyone else there doesn’t care about human decency. I grabbed straws the way she didn’t like, came in the next day and was told to never come back. I placed a mobile order (already paid for) and was told that I wasn’t receiving it. The case corporate has against her will hopefully be enough to fire this lady.
Atmosphere: 1
Food: 1
Service: 1
Theresa Sanchez
Why are you rushing me can I have a minute of your time please, there is no one else here. Now I understand why there was nobody at Duncan Donuts and the eating is 3 stars. Customer service training might be helpful!
Ordering coffee and the impatience of the girl taking the order was so short we decided to go elsewhere for the rest of our coffee drinks.
I’m local in the area & come to this location very often in the mornings. Normally the staff is very greeting and accommodating. However, this morning.. one of the workers was very rude & dismissive as I was 1 trying to thank her for my drink & 2 my order did not come out correctly. I politely said “excuse me maam, did you say this was for ____ sorry just making sure” (it had no sticker label on it) & she rolls her eyes & responds with “can you like give me a minute” with an attitude. I’m well aware how the fast food industry goes as I used to during my teen years & college but I also know the other end of customer service as well. Hope her day gets better !
Atmosphere: 2
Food: 3
Service: 2
Ordered and paid for 2 donuts. I got the donut in the 2 donut box and did not check. Got home and I only have 1 donut. Tried to call and am sent to a voice mail that is full. My last visit the app let me order and pay for donuts they did not have. No refund, had to get donuts I did not want. Very 😔
Atmosphere: 2
Food: 5
Service: 1
I don’t typically leave reviews, let alone bad reviews. But I went to this dunkin location today and ordered a hot caramel latte only to discover they forgot the espresso. I took a sip (after I left the parking lot unfortunately) and quite literally gagged. In my cup was hot foamy milk, that’s it. How does a coffee shop FORGET the coffee in a drink??
You are all Amazing!
Atmosphere: 5
Food: 5
Service: 5
Once again, this location didn't disappoint to disappoint. Literally, everytime I go to this location, they mess up my order.
I hate to give three stars as I come to this location very often. I have never had a bad experience other than the drive thru line being a little long but that’s normal. But today I got my large frozen coffee and there was more whipped cream than I had actual coffee. Not sure if it was somebody new maybe making the coffee today but this was a rip off. I wish I had realized it while at the window.
Atmosphere: 4
Food: 4
Service: 4
Coming from a former New England girl, this is the only Dunkin I’ve found that’s close to back home. If only they could teach all the other locations down south
Atmosphere: 5
Food: 5
Service: 5
I really enjoy coming here. Even when it’s super busy, the staff always take the time to greet me with a smile. KC, the manager, and Rachel, the assistant, are always professional and treat you like family. Their customer service is outstanding, and the kindness and smiles from all the staff always start your day off right.
And to the complainers (because I’ve seen a few): maybe find a hobby that suits your bad attitude… like arguing with parking meters, yelling at clouds, or licking batteries to see if they’re still good.
If I could give this place a zero I would. Went there to the drive-through this morning. Ordered a breakfast sandwich and a redeye medium with cream and sugar. When I got up to the window, they were trying to serve me a cold beverage. I told them a redeye is served hot. The lady began arguing with me and told me a redeye has always been cold. She was very rude disrespectful I would never go there again.
Food: 1
I stopped by this evening to order half a dozen donuts and the girl running the drive thru hesitated then told me that the establishment was closing soon and they only had 20 donuts left, but she could provide the two chocolate glazed donuts out of the half of the dozen that I requested. After pausing, she was about to say something else but I simply drove away. It sounds like the girl is hoarding the chocolate donuts at this establishment from the sound of other reviewers. I would avoid.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Great weekend break with the kiddos
Atmosphere: 5
Food: 5
Service: 5
I went through the drive through and ordered a coffee. I paid with a card and when the young man when to give it back to me he throws the card at me and it landed on the ground. He looked at me like it's your problem not mine. I said how am I going to get that back? I can't open my door because I was right next to the drive through window. He just shrugged his shoulders like I can't help you. I said I guess I will pull up but there is a car behind me. He just looked at me. I said are you going to help me? He said I will signal for the card to wait. You think he would have came outside and got the card for me. It was his doing. I will never go back. The coffee was horrible.
Atmosphere: 1
Food: 1
Service: 1
They never brought the coffee for curbside then when I went in to ask about it they laughed at me said they don't do that though the app says they do. I said thank you and they laughed and called me pissy.
The employees were very rude
Service: 1
Kacey has been managing this place for years. Once you realize the type of person she is, it’ll make a lot more sense why everyone else there doesn’t care about human decency. I grabbed straws the way she didn’t like, came in the next day and was told to never come back. I placed a mobile order (already paid for) and was told that I wasn’t receiving it. The case corporate has against her will hopefully be enough to fire this lady.
Atmosphere: 1
Food: 1
Service: 1
Why are you rushing me can I have a minute of your time please, there is no one else here.
Now I understand why there was nobody at Duncan Donuts and the eating is 3 stars.
Customer service training might be helpful!
Ordering coffee and the impatience of the girl taking the order was so short we decided to go elsewhere for the rest of our coffee drinks.
Atmosphere: 1
Food: 3
Service: 1
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