They never brought the coffee for curbside then when I went in to ask about it they laughed at me said they don't do that though the app says they do. I said thank you and they laughed and called me pissy. The employees were very rude
Service: 1
maddie barnett
Kacey has been managing this place for years. Once you realize the type of person she is, it’ll make a lot more sense why everyone else there doesn’t care about human decency. I grabbed straws the way she didn’t like, came in the next day and was told to never come back. I placed a mobile order (already paid for) and was told that I wasn’t receiving it. The case corporate has against her will hopefully be enough to fire this lady.
Atmosphere: 1
Food: 1
Service: 1
Theresa Sanchez
Why are you rushing me can I have a minute of your time please, there is no one else here. Now I understand why there was nobody at Duncan Donuts and the eating is 3 stars. Customer service training might be helpful!
Ordering coffee and the impatience of the girl taking the order was so short we decided to go elsewhere for the rest of our coffee drinks.
Atmosphere: 1
Food: 3
Service: 1
Breanna Pridgen
Why would you make it harder on your employees by having to interact with more customers than needed at the window for pick up orders? You could literally eliminate half of your line by allowing people to order online, walk in, grab their order and leave. If you are short staffed that would be the smarter thing to do. Your hours of operation state 6am-8pm then the doors need to be open from 6am-8pm or you need to update it. I get some people are not morning people but maybe if you aren’t a morning person we should work at a coffee shop that opens at 6am…… I’m in service so I give grace because I do understand how the public can be but certain things are just unnecessary especially an attitude at 6am…
Atmosphere: 1
Food: 3
Service: 1
Amy Irish
Not very friendly.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cinnamon Roll, Muffins, Pumpkin Donut, Apple Cider Donut
Sarah Kelly
Always was a hit or miss. I’ve never been compelled to leave a negative review anywhere, however a recent experience changed that and just solidified the fact that I will not be returning to this location. I’ve had nice experiences here with some friendly staff, but it seems like they no longer have standards and hire rude people with absolutely zero customer service skills and an attitude to top it off. Seen a few other reviews pointing out the rude employee(s). I’d recommend going to the other Dunkin locations nearby instead. :)
Food: 2
Service: 1
T J
Went through the drive thru today and ordered 2 drinks, 2 bacon wraps and a croissant. Asked the girls at the window Chloe and Kate to cook the wraps and croissant extra so the bacon was well done and they were perfect! Also asked for my matcha green tea extra hot and it was the best one I’ve ever had from here. Just wanted to leave a great review for these two girls because they deserve it!!
Atmosphere: 5
Food: 5
Service: 5
Julissa Ramirez
The worst Dunkin I have ever been too. Been here a few times and some way somehow my order is ALWAYS WRONG. The girl taking the order is rude with an awful attitude. The experience has been awful 100% of the times I have been here. DO NOT RECOMMEND. If I could give no star, I would.
Atmosphere: 1
Food: 1
Service: 1
AJ Meadows
Not open at 7:02pm. Need to change service hours on Google Maps. Business information listed wrong service times. Still says open until 8p.
Robert
It's been a long time since I was at Dunkin Donut, so I ate again. The donut was dry and mediocre in taste, as if it had been there all day. Also ordered an ice tea, but there was way too much ice in it, which quickly made the drink taste like water. In the photo what remained of the ice. There was way too much in it so it didn't taste good.
Parking: Parking is available in front of the door.
The team at the Hampstead location are the best. I've had to stop going to the Surf City location. If you want Dunkin, this is the one to go to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Macchiato
Dawn McCabe
Diningroom closed. Staff made me feel like an inconvenience, coffee order in drive thru was wrong...
Atmosphere: 1
Food: 1
Service: 1
Brittany
I love Dunkin' Donuts! I go there at least twice a week to get to my iced coffee. They also have amazing donuts that I am obsessed with. Amazing customer service they are always polite and very quick service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hazelnut Iced Coffee, Donuts
Brittany Hicks
I love Dunkin' Donuts! I go there at least twice a week to get to my iced coffee. They also have amazing donuts that I am obsessed with. Amazing customer service they are always polite and very quick service.
They never brought the coffee for curbside then when I went in to ask about it they laughed at me said they don't do that though the app says they do. I said thank you and they laughed and called me pissy.
The employees were very rude
Service: 1
Kacey has been managing this place for years. Once you realize the type of person she is, it’ll make a lot more sense why everyone else there doesn’t care about human decency. I grabbed straws the way she didn’t like, came in the next day and was told to never come back. I placed a mobile order (already paid for) and was told that I wasn’t receiving it. The case corporate has against her will hopefully be enough to fire this lady.
Atmosphere: 1
Food: 1
Service: 1
Why are you rushing me can I have a minute of your time please, there is no one else here.
Now I understand why there was nobody at Duncan Donuts and the eating is 3 stars.
Customer service training might be helpful!
Ordering coffee and the impatience of the girl taking the order was so short we decided to go elsewhere for the rest of our coffee drinks.
Atmosphere: 1
Food: 3
Service: 1
Why would you make it harder on your employees by having to interact with more customers than needed at the window for pick up orders? You could literally eliminate half of your line by allowing people to order online, walk in, grab their order and leave. If you are short staffed that would be the smarter thing to do. Your hours of operation state 6am-8pm then the doors need to be open from 6am-8pm or you need to update it. I get some people are not morning people but maybe if you aren’t a morning person we should work at a coffee shop that opens at 6am…… I’m in service so I give grace because I do understand how the public can be but certain things are just unnecessary especially an attitude at 6am…
Atmosphere: 1
Food: 3
Service: 1
Not very friendly.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cinnamon Roll, Muffins, Pumpkin Donut, Apple Cider Donut
Always was a hit or miss. I’ve never been compelled to leave a negative review anywhere, however a recent experience changed that and just solidified the fact that I will not be returning to this location. I’ve had nice experiences here with some friendly staff, but it seems like they no longer have standards and hire rude people with absolutely zero customer service skills and an attitude to top it off. Seen a few other reviews pointing out the rude employee(s). I’d recommend going to the other Dunkin locations nearby instead. :)
Food: 2
Service: 1
Went through the drive thru today and ordered 2 drinks, 2 bacon wraps and a croissant. Asked the girls at the window Chloe and Kate to cook the wraps and croissant extra so the bacon was well done and they were perfect! Also asked for my matcha green tea extra hot and it was the best one I’ve ever had from here. Just wanted to leave a great review for these two girls because they deserve it!!
Atmosphere: 5
Food: 5
Service: 5
The worst Dunkin I have ever been too. Been here a few times and some way somehow my order is ALWAYS WRONG. The girl taking the order is rude with an awful attitude. The experience has been awful 100% of the times I have been here. DO NOT RECOMMEND. If I could give no star, I would.
Atmosphere: 1
Food: 1
Service: 1
Not open at 7:02pm. Need to change service hours on Google Maps. Business information listed wrong service times. Still says open until 8p.
It's been a long time since I was at Dunkin Donut, so I ate again. The donut was dry and mediocre in taste, as if it had been there all day.
Also ordered an ice tea, but there was way too much ice in it, which quickly made the drink taste like water. In the photo what remained of the ice. There was way too much in it so it didn't taste good.
Parking: Parking is available in front of the door.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
My coffee is made right 9/10 times that I come here. The staff is much friendlier than other locations, and it’s convenient and close to home.
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: Assorted Half Dozen or Dozen Donuts, Donuts, Munchkins Donut Hole Treats, Iced Macchiato
The team at the Hampstead location are the best. I've had to stop going to the Surf City location. If you want Dunkin, this is the one to go to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Macchiato
Diningroom closed. Staff made me feel like an inconvenience, coffee order in drive thru was wrong...
Atmosphere: 1
Food: 1
Service: 1
I love Dunkin' Donuts! I go there at least twice a week to get to my iced coffee. They also have amazing donuts that I am obsessed with. Amazing customer service they are always polite and very quick service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hazelnut Iced Coffee, Donuts
I love Dunkin' Donuts! I go there at least twice a week to get to my iced coffee. They also have amazing donuts that I am obsessed with. Amazing customer service they are always polite and very quick service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hazelnut Iced Coffee, Donuts
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