There is no way this is a “whole salad.” This will be my last time purchasing from this location. Although I’ve said this before, I absolutely mean it this time.
Atmosphere: 4
Food: 1
Service: 5
Jennifer June
I've been to many Panera Bread locations but after living in the Harrisburg/Concord area for a couple years, and watching it be built, I decided to give this location a visit. I mostly wanted to buy a focaccia loaf and a few pastries but while I was there I decided to also get a cup of soup. I wanted to order at the kiosk but the focaccia loaf was unavailable to order. There were probably 8 loaves in their food case so I had to stand in line to order which was decently long. I was told by the employee that after 10 am, the system automatically marks out the focaccia loaf which is why I couldn't order it on the kiosk. This sounds like missed sales opportunities to me because that means people can't order it on mobile or delivery either. If that's all I needed on my visit I probably wouldn't have waited in line. The pastries were delicious and my focaccia loaf was fresh but I was unhappy with the temp and consistency of my soup. This is where my rating goes down. When I ordered at the cash register, I was helped by a young man who was very kind and helpful and asked all the right questions. It's obvious he is fairly new to working and to the company but his customer service skills are wonderful for a person of his age. He was supposed to get my loaf and pastries after he took my order and hand them to me at the register but it was extremely busy and he had forgotten. When my soup was ready I mentioned I also ordered pastries and a loaf. The female manager was not apologetic to me. She made a sour face, stopped what she was doing and immediately went over to the employee. She took him aside and without motivation or empathy she reemed him about his mistake. He nodded his head and got back to work with the same good attitude. After she collected my items and got them ready to hand off, I asked if he was a newer employee and I also told her what good customer service skills he had for a younger person. She didn't want to listen to a word I said. She didn't thank me for my compliment or even try to smoothe out the obvious uncomfortability. You could tell she was extremely upset with him. She said something to the affect of he's not new. He knows what he's supposed to do. She didn't have half the customer service skills this young man had. I was kind of disappointed. There's a Panera Bread close to where I work and I will just continue to visit that location instead of this one even though I live right on the border of Harrisburg and Concord.
Atmosphere: 2
Food: 4
Service: 3
NC Traveler
Food is good as usual but the pickup line is poorly designed. There's drive-thru and rapid pickup lines merge into a single line. There is a sign on the drive-thru side asking drivers to kindly allow the rapid pickup folks to merge. It should really be on the other side. Good luck getting the rapid pickup folks to let you merge from the drive-thru line.
Atmosphere: 3
Food: 5
Service: 5
Chila Garcia
The staff is awesome and help everyone is nice and take care the customer,that’s the most important part for me.:)tk
Atmosphere: 5
Food: 5
Service: 5
Eric Duft
Great place. Good food. Service is excellent. Friendly staff. I go there several times a week.
Atmosphere: 5
Food: 5
Service: 5
Tara Hunt
Jami the GM was my hero today. She corrected an issue from the day before with a smile. TY Jami!
Service: 5
Fred
I have held off reviewing this store for a while because it's pretty new. However it seems like the issues we've had are endemic to this location.
Every time we've been there, there has been something gross. Standing water, flies, bathroom issues, etc. The service is usually pretty decent when you can get it. Panera has turned largely to a model where you don't interact with people. You enter your order into a computer and it appears at the window. Makes the service hard to review.
Finally, the food is very mixed. Portion sizes at Panera have shrunk, and the classic asiago cheese bagel has about a third of the cheese on it that it usually used to. See picture.
It's a decent location, and the people are nice, but the negatives are adding up for Panera.
Atmosphere: 2
Food: 2
Service: 3
Christopher McMillan
In the Charlotte Harrisburg Area this is the only Panera Bread worth stopping at and eating
This is the best Panera Bread in the 5 mi radius of Panera breads
Atmosphere: 5
Food: 5
Service: 5
Yazid
BUG! ALERT!! COCKROACH 🪳 (p.s. look at the picture!!!) side note they cannot scan an egiftcard!?
I’ve always had a great experience dining at this Panera Bread location—consistent service, clean environment, and delicious food. But recently, something truly special happened that made me appreciate it even more.
A young lady named Alexis gifted my son and daughter an almond pastry during our visit, and it was such a kind, unexpected gesture. It amplified the happiness of our day in the sweetest way. I also want to thank another young lady with red hair who made my evening back in June after a long workday — your warmth didn’t go unnoticed.
Thank you, Alexis, and thank you to the whole Panera Bread team for not just serving food but spreading kindness!
Atmosphere: 5
Food: 5
Service: 5
5HER1DRU65 RvR
They're so nice!
Atmosphere: 5
Food: 5
Service: 5
Ayden Grier
Very good Love the service My name is Charles we got cheese
Atmosphere: 5
Food: 5
Service: 5
Timothy Gosey
Wonderful atmosphere and great customer service.
Atmosphere: 5
Food: 5
Service: 5
Eloy Martinez
A wonderful dining experience with ample parking and an exceptional customer service staff.
Never can get a door dash order right.
Food: 5
Service: 1
There is no way this is a “whole salad.” This will be my last time purchasing from this location. Although I’ve said this before, I absolutely mean it this time.
Atmosphere: 4
Food: 1
Service: 5
I've been to many Panera Bread locations but after living in the Harrisburg/Concord area for a couple years, and watching it be built, I decided to give this location a visit. I mostly wanted to buy a focaccia loaf and a few pastries but while I was there I decided to also get a cup of soup. I wanted to order at the kiosk but the focaccia loaf was unavailable to order. There were probably 8 loaves in their food case so I had to stand in line to order which was decently long. I was told by the employee that after 10 am, the system automatically marks out the focaccia loaf which is why I couldn't order it on the kiosk. This sounds like missed sales opportunities to me because that means people can't order it on mobile or delivery either. If that's all I needed on my visit I probably wouldn't have waited in line. The pastries were delicious and my focaccia loaf was fresh but I was unhappy with the temp and consistency of my soup.
This is where my rating goes down. When I ordered at the cash register, I was helped by a young man who was very kind and helpful and asked all the right questions. It's obvious he is fairly new to working and to the company but his customer service skills are wonderful for a person of his age. He was supposed to get my loaf and pastries after he took my order and hand them to me at the register but it was extremely busy and he had forgotten. When my soup was ready I mentioned I also ordered pastries and a loaf. The female manager was not apologetic to me. She made a sour face, stopped what she was doing and immediately went over to the employee. She took him aside and without motivation or empathy she reemed him about his mistake. He nodded his head and got back to work with the same good attitude. After she collected my items and got them ready to hand off, I asked if he was a newer employee and I also told her what good customer service skills he had for a younger person. She didn't want to listen to a word I said. She didn't thank me for my compliment or even try to smoothe out the obvious uncomfortability. You could tell she was extremely upset with him. She said something to the affect of he's not new. He knows what he's supposed to do. She didn't have half the customer service skills this young man had. I was kind of disappointed. There's a Panera Bread close to where I work and I will just continue to visit that location instead of this one even though I live right on the border of Harrisburg and Concord.
Atmosphere: 2
Food: 4
Service: 3
Food is good as usual but the pickup line is poorly designed. There's drive-thru and rapid pickup lines merge into a single line. There is a sign on the drive-thru side asking drivers to kindly allow the rapid pickup folks to merge. It should really be on the other side. Good luck getting the rapid pickup folks to let you merge from the drive-thru line.
Atmosphere: 3
Food: 5
Service: 5
The staff is awesome and help everyone is nice and take care the customer,that’s the most important part for me.:)tk
Atmosphere: 5
Food: 5
Service: 5
Great place. Good food. Service is excellent. Friendly staff. I go there several times a week.
Atmosphere: 5
Food: 5
Service: 5
Jami the GM was my hero today. She corrected an issue from the day before with a smile. TY Jami!
Service: 5
I have held off reviewing this store for a while because it's pretty new. However it seems like the issues we've had are endemic to this location.
Every time we've been there, there has been something gross. Standing water, flies, bathroom issues, etc. The service is usually pretty decent when you can get it. Panera has turned largely to a model where you don't interact with people. You enter your order into a computer and it appears at the window. Makes the service hard to review.
Finally, the food is very mixed. Portion sizes at Panera have shrunk, and the classic asiago cheese bagel has about a third of the cheese on it that it usually used to. See picture.
It's a decent location, and the people are nice, but the negatives are adding up for Panera.
Atmosphere: 2
Food: 2
Service: 3
In the Charlotte Harrisburg Area this is the only Panera Bread worth stopping at and eating
This is the best Panera Bread in the 5 mi radius of Panera breads
Atmosphere: 5
Food: 5
Service: 5
BUG! ALERT!! COCKROACH 🪳 (p.s. look at the picture!!!)
side note they cannot scan an egiftcard!?
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I’ve always had a great experience dining at this Panera Bread location—consistent service, clean environment, and delicious food. But recently, something truly special happened that made me appreciate it even more.
A young lady named Alexis gifted my son and daughter an almond pastry during our visit, and it was such a kind, unexpected gesture. It amplified the happiness of our day in the sweetest way. I also want to thank another young lady with red hair who made my evening back in June after a long workday — your warmth didn’t go unnoticed.
Thank you, Alexis, and thank you to the whole Panera Bread team for not just serving food but spreading kindness!
Atmosphere: 5
Food: 5
Service: 5
They're so nice!
Atmosphere: 5
Food: 5
Service: 5
Very good
Love the service
My name is Charles we got cheese
Atmosphere: 5
Food: 5
Service: 5
Wonderful atmosphere and great customer service.
Atmosphere: 5
Food: 5
Service: 5
A wonderful dining experience with ample parking and an exceptional customer service staff.
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