I placed an online order and received an email saying it was received at 5:16pm. We arrived to the restaurant and was told at 5:58 they just received the order online. I showed them the screenshot from the email saying it was received at 5:16. They then backtracked and said that they just wait until you get there to make it fresh. They parked us, and we waited an additional 30 min. I went back inside to ask about the food again, to which they said they made the food already and thought we had it, and they would make it then. I asked for a refund and they refused saying I would need to do that online. I told them I had tried and it would not let me, so they brought the manager out, and told her they stopped making the food when I asked for refund…. I denied and told the manager the real situation. She went back to the kitchen and made the order within 5 min. I finally received my food at 6:29.
Service: 1
Antonio Peace
Don’t even waste your time or gas going. They either don’t have half the menu or something in the kitchen isn’t working properly. And if by the blessing of the Gods you’re able to actually order what you want, you’re going to be waiting forever and your order might be wrong.
Atmosphere: 1
Food: 1
Service: 1
diiorrr
Food ain’t even in stock most of the time and they close mad early despite what it says online. Don’t waste your time ordering you won’t even get your food.
Atmosphere: 2
Food: 2
Service: 1
Curry Williams
Poor service
Atmosphere: 1
James Hamrick
Put in my order 45 min before pick-up. Was told they were out of extra crispy, got Cole slaw instead of Mac and cheese.... (What child eats Cole slaw?) I don't understand how hard it is to have an order together and ready in 45 min.... I've work in restaurants and went to culinary school.... That isn't hard to fix....
Atmosphere: 3
Food: 3
Service: 2
Rose Tart
I had an online order to pick up Sunday Father's Day..We I arrived the system was down and couldn't be opened until another employee came in ..After a lengthy wait I had no gravy for my potatoes and no waffles and syrup..I will not be ordering lunch for my family here again Rose Tart
Atmosphere: 1
Food: 3
Service: 1
Amanda Gupton
Placed an online order for pick up got here and was informed that there was NOTHING ready looked this they were ready for shutdown and it was befor 8pm never again
Food: 1
Service: 1
Z
We waited for a WHOLE HOUR and tons of cars and people got their orders before us. Even those who had placed their orders after us got their food in under 5 minutes a lot were served before us. Meanwhile, we just sat there waiting and waiting. They even asked if we were still waiting.! Like hello? Tf? No apologies nothing.! And all of that on TWO SANDWICHS ONLY TWO!!
Carlton Nelson
I had the worst experience tonight!! I was told that they where not going to cook anymore original chicken and then the proceeded to give me old and dry chicken! It is 8:02 pm not near to closing and I could not get any customer service! I need this to be handled immediately.
Reginald Monroe
Stop to crab a bite to eat got about 4 miles down the road my wife had one chicken leg in her box and ordered more but was too tired to turn around The chicken was hard and didn't taste well at all.
For starters online and in n stores says open time is 10am which they doesn’t open until 11am. My first experience I ordered online and my pickup time was 10:40 pm when I got to the restaurant they told me that they were close. They could’ve just canceled my order.
Demitrius Blacknell
I recently purchased the #9 Chicken sandwich, accompanied by a side of nuggets and a drink. Upon taking a bite of the sandwich, I discovered a bone, which leads me to believe that I may have inadvertently received a thigh instead of a fillet. I wish to share a photograph to illustrate this unusual situation, as it is quite surprising.
Matthew Morgan
I know y’all was over loaded and all but dam how it take 40 minutes and y’all forgot the chicken to my two piece. Then when I call to try and get a refund yall don’t pick the phone for an hour I try to call em
Megon Goings
Used app at 9:30 pm . Drive to store was there by 9:40pm. No outside lights on. I walk to door and was told to use drive thru. So I pull thru and The Absolute RUDE Woman Manager that refused to open the window to tell me they were closed. (The door and web says 11pm btw) I spent over 30 in the app and have never had a problem so didn't know how to get a refund. The woman thought I was Door Dash and just kept telling me to go live chat. I travel am not local so there for did not know that this store just makes up it's OWN Rules. I sat in Parking lot for OVER Half Hour trying to get my refund thru the app. Gave up and would love to personally know what the owner would think of this wonderful treatment by the actual Manager Herself who should Not Be a Manager .
Tramaine Maynor
Place need to be shut down bad service food salty and bad attitude and Said had plates after I spent money then say don't have plates
I placed an online order and received an email saying it was received at 5:16pm. We arrived to the restaurant and was told at 5:58 they just received the order online. I showed them the screenshot from the email saying it was received at 5:16. They then backtracked and said that they just wait until you get there to make it fresh. They parked us, and we waited an additional 30 min. I went back inside to ask about the food again, to which they said they made the food already and thought we had it, and they would make it then. I asked for a refund and they refused saying I would need to do that online. I told them I had tried and it would not let me, so they brought the manager out, and told her they stopped making the food when I asked for refund…. I denied and told the manager the real situation. She went back to the kitchen and made the order within 5 min. I finally received my food at 6:29.
Service: 1
Don’t even waste your time or gas going. They either don’t have half the menu or something in the kitchen isn’t working properly. And if by the blessing of the Gods you’re able to actually order what you want, you’re going to be waiting forever and your order might be wrong.
Atmosphere: 1
Food: 1
Service: 1
Food ain’t even in stock most of the time and they close mad early despite what it says online. Don’t waste your time ordering you won’t even get your food.
Atmosphere: 2
Food: 2
Service: 1
Poor service
Atmosphere: 1
Put in my order 45 min before pick-up. Was told they were out of extra crispy, got Cole slaw instead of Mac and cheese.... (What child eats Cole slaw?) I don't understand how hard it is to have an order together and ready in 45 min.... I've work in restaurants and went to culinary school.... That isn't hard to fix....
Atmosphere: 3
Food: 3
Service: 2
I had an online order to pick up Sunday Father's Day..We I arrived the system was down and couldn't be opened until another employee came in ..After a lengthy wait I had no gravy for my potatoes and no waffles and syrup..I will not be ordering lunch for my family here again Rose Tart
Atmosphere: 1
Food: 3
Service: 1
Placed an online order for pick up got here and was informed that there was NOTHING ready looked this they were ready for shutdown and it was befor 8pm never again
Food: 1
Service: 1
We waited for a WHOLE HOUR and tons of cars and people got their orders before us. Even those who had placed their orders after us got their food in under 5 minutes a lot were served before us. Meanwhile, we just sat there waiting and waiting. They even asked if we were still waiting.! Like hello? Tf? No apologies nothing.! And all of that on TWO SANDWICHS ONLY TWO!!
I had the worst experience tonight!! I was told that they where not going to cook anymore original chicken and then the proceeded to give me old and dry chicken! It is 8:02 pm not near to closing and I could not get any customer service! I need this to be handled immediately.
Stop to crab a bite to eat got about 4 miles down the road my wife had one chicken leg in her box and ordered more but was too tired to turn around The chicken was hard and didn't taste well at all.
Restaurantji Recommends
For starters online and in n stores says open time is 10am which they doesn’t open until 11am. My first experience I ordered online and my pickup time was 10:40 pm when I got to the restaurant they told me that they were close. They could’ve just canceled my order.
I recently purchased the #9 Chicken sandwich, accompanied by a side of nuggets and a drink. Upon taking a bite of the sandwich, I discovered a bone, which leads me to believe that I may have inadvertently received a thigh instead of a fillet. I wish to share a photograph to illustrate this unusual situation, as it is quite surprising.
I know y’all was over loaded and all but dam how it take 40 minutes and y’all forgot the chicken to my two piece. Then when I call to try and get a refund yall don’t pick the phone for an hour I try to call em
Used app at 9:30 pm . Drive to store was there by 9:40pm. No outside lights on. I walk to door and was told to use drive thru. So I pull thru and The Absolute RUDE Woman Manager that refused to open the window to tell me they were closed. (The door and web says 11pm btw) I spent over 30 in the app and have never had a problem so didn't know how to get a refund. The woman thought I was Door Dash and just kept telling me to go live chat. I travel am not local so there for did not know that this store just makes up it's OWN Rules. I sat in Parking lot for OVER Half Hour trying to get my refund thru the app. Gave up and would love to personally know what the owner would think of this wonderful treatment by the actual Manager Herself who should Not Be a Manager .
Place need to be shut down bad service food salty and bad attitude and Said had plates after I spent money then say don't have plates
Loading...