Cold Stone Creamery

I’m extremely disappointed with the customer service I experienced today. I had a custom cake scheduled for pickup at 8 PM tonight for my daughter. Earlier in the day, I called to confirm the order and was told someone would call me back after speaking with a manager. No one ever did.

After waiting, I called back myself and was told they didn’t have the ingredients to make the cake and had already refunded my money. I received no phone call, email, or text letting me know my order had been cancelled — I only found out because I followed up.

I was told they didn’t reach out because they “can’t see the app,” even though I placed my order online. If the store was able to cancel and refund the order, they absolutely should have been able to notify the customer. Lack of communication for a same-day pickup is unacceptable.

The only solution offered was that I could come get a premade cake, which is not an appropriate substitute when a custom cake was ordered in advance for a special occasion.

Very disappointing experience and poor communication.

Well sense the store here doesn't accept 50 dollar buI looked like an asshole in front of my kids on veterans day as soldier and a father. I had been gone for six months this was the first holiday I have had with my families. My family had been coming to.this Coldstone for years. That has ended. If you are a veteran or military I hope you join me in boycotting this Coldstone. Soldiers and veterans deserve more respect then establishment gives us.

Whoever owns or operates this location better give Carla a raise because Carla is on it! You can tell that this woman has this place operating the best that it will ever operate! Thanks for the great service Carla!

recently i got a cake for my birthday as i do every year and every year i ask for it to be spooky and this year i got it from this store and they did there big one it was amazing

Thanks for the help Dante!! Great people here!!

Allen (with the name tag on the side of his hat🫤) is really rude which really sucks. I asked to try one flavor of ice cream and he asked if I was ready to order while handing me the sample spoon 🙃. I just wanted a good ice cream minus the sassy attitude and rushing from Allen. The 3 stars is the ice cream he didn’t mix properly - It was still good lol 😂

Literally poured the milk off the top out of the blender. All of the ice cream was stuck to the bottom. Spent $40 on 4 shakes, which is insane to begin with, for 4 flavored milks. Will most definitely take my business elsewhere from now on.

Great ice cream! Not so great staff.

Very sloppy. The black young lady did not mix my ice cream. All she did was but this huge dollop of cookie dough on the top. Every unprofessional and her attitude was horrible. Terrible experience all together

I'm so happy to give this experience five stars! The restaurant was clean, and the customer service was outstanding from start to finish. Kayla was friendly and attentive as soon as I walked up to the counter, and she made sure my order was correct. Sam was just as great—also very friendly and went above and beyond by telling me about a special incentive.

Customer service at other Cold Stone Creamery locations has been missing the mark, so I'm really glad that wasn't the case during my visit on 7/30/2025. My receipt shows 6:33 PM, check #45. Excellent experience all around!

I hope management will recognize their outstanding service!

Outstanding customer service and a great selection for all ages. The ice cream was absolutely delicious—I'll definitely be coming back. 10/10!

We recently placed an order online for some treats served with a waffle cone. We went inside the store to pick them up, upon opening the door the restaurant has a very obvious perfume smell maybe some sort of fragrance or plug in for scent but this scent is somehow infused into the waffle cone flavor and it was absolutely noticeable and we were unable to enjoy our dessert

Tried to order Love it ice cream ,that had a banana that was very ripe and requested another, which the creamery had ,on the counter, but the team member refused. Stating it was against policy. If I am paying shouldn't I get what I am paying for ??

I'm never ordering off the mobile app it's like they see the first word and done.They don't read it I asked for M&Ms and Twix and there was nothing on my ice cream.

Ice cream was ok, but had my 5 year old grandson with me and had to sit in the car to eat our ice cream because the music they were playing was very graphic. Will probably go a more family friendly place next time.