Cold Stone Creamery

Outstanding customer service and a great selection for all ages. The ice cream was absolutely delicious—I'll definitely be coming back. 10/10!

We recently placed an order online for some treats served with a waffle cone. We went inside the store to pick them up, upon opening the door the restaurant has a very obvious perfume smell maybe some sort of fragrance or plug in for scent but this scent is somehow infused into the waffle cone flavor and it was absolutely noticeable and we were unable to enjoy our dessert

Tried to order Love it ice cream ,that had a banana that was very ripe and requested another, which the creamery had ,on the counter, but the team member refused. Stating it was against policy. If I am paying shouldn't I get what I am paying for ??

I'm never ordering off the mobile app it's like they see the first word and done.They don't read it I asked for M&Ms and Twix and there was nothing on my ice cream.

Ice cream was ok, but had my 5 year old grandson with me and had to sit in the car to eat our ice cream because the music they were playing was very graphic. Will probably go a more family friendly place next time.

I think this is our fault because we went to this location about 7 months ago and the ice cream was absolutely horrible but we decided last night to give it a shot again and we were sadly disappointed again so much so that we threw out the whole ice cream that we paid for after just a little nibble. Let me start by saying we ordered something the gentleman brings it to the cash register and I told him is this what we ordered because it has sprinkles in it what we ordered was chocolate and peanut butter what we got was peanut butter vanilla ice cream with some blue and purple or whatever sugar crystals he said yeah that's what you ordered me being who I am and not being confrontational I said that's fine okay we'll take it especially since there was a line of people and I didn't want anybody else to have to wait because we had to have our stuff remade. So once we got to our vehicle we gave it a shot and tasted the product that was made that we definitely did not ask for and it was absolutely horrendous so we just went in through it in the trash can. Definitely will not be going back to this location the customer service is not the best at all anymore half the time you don't know if you're going to get freezer burnt ice cream or not and now after this it's just a wrap for us.

roses are red, violets are blue
i pulled up again to say I want you...
<3

Friendly staff amazing customer service.

Lack of Communication - Ordered a cake for pick up. Called yesterday 02/19/2025 to see if there was a chance to pick it up early due to the weather. At first was told yes, but had to come at(that’s right, AT, not before) 4:30 pm due to them closing at 5pm. Hour later get a call that the franchise owner told them to close at 2pm but I will have no problem picking it up at my regular time, which was 11:30am 02/20/2025. Today, 02/20/2025 I called the store at 11:30am, 11:42am, & 12:01pm to see if they were open due to the weather, no response. By this time, I decided to make my way up there just in case they may have been busy and couldn’t answer. I pull up, lights are on but open sign is off. I call again just to see. No response. By this time I’m calling the other store to see if they have a contact person, calling the number on the Cold Stone website and checking their Facebook. Not getting anywhere & also not finding any info on them opening later or not at all. I keep sitting out front and to my surprised someone emerges from the back, I hop out and knock on the door and I get ignored, deliberately. I call the store again, no answer. 3 door-dashers pull up in the time I’m waiting just as confused as I am because where is the sign stating anything about opening late or not opening at all! The last door-dasher saw the employee just as I did, knocked on the door and was deliberately ignored. At 1PM they finally opened the door and when they do not a word of I’m sorry or anything. Again to my surprised because this is the store manager that I’m looking at not an employee. I say all this to say, had there been a courtesy call, a post on Facebook or a sign on the door there would be no fowl or aggravation on my birthday. Please train your staff on their customer experience, especially when it’s regarding unforeseen situations as in time change due to the weather.

If i order the from the app, and there is no one in store. I still wait 20 minutes to get my order; why is it still not even started until i get there?! Then i wait another 20 minutes for it to be poorly made. Then they slop it together it’s poorly mixed and just awful. They still had almost 2 hours before close yet were all focused on cleaning and not making the orders that were coming in from online. This store is just awful lately.

I came in and had questions about flavors Dante was there on his job the young man gave me excellent customer service I’ll be coming back to this location as long as he’s there

I had an unpleasant experience there very recently. I looked at a poster of ice cream options in their store and I ordered an item from it. What I received was not what was in the picture. I took the item to the counter and the manager said that since I didn't say it was a signature item, I got something different. I said I didn't know it was a signature item or even that there was such a thing. I just ordered what I saw on the poster. She said I had to be more specific when I ordered something. She pointed to the poster that I had looked at and it does say "signature items" at the top. And then it lists several ice cream options. Apparently these options also come in a non- signature version.
How I was supposed to know this, I do not know. So I just ordered the name of the item on the poster.
There was no offer to do anything other than "if you want to throw that one out you can, but you'll have to pay for the signature one full price".
The full responsibility for this mix-up was put on me. The ice cream was disappointing because it wasn't what I wanted, but her attitude was the most disappointing.

Atmosphere: 1

Food: 3

Service: 1

This is worse cold stone experience I’ve ever had in my life. I walked into this establishment and noticed a strong smell of cleaning solution . I didn’t think too much of it since the workers just got finished cleaning. I walked up to the counter to order a gotta have size one smart brookie (cookie dough) ice cream . The guy that took my order didn’t seem to know what ice cream that was so I told them what to put into. He didn’t mixed the ice cream topping all the way through and gave me some of the wrong toppings . In spite of that I still buy the ice cream since I was craving it . I left out of the store got all the way home and started to eat my ice cream . Just to find out it had cleaning chemicals mixed inside my ice cream and it made me sick. I’m highly disappointed.

Atmosphere: 2

Food: 1

Service: 2

Service is terrible and slow

Service: 1

Everyone was so nice. I visited last week.Very good service from two young lady’s. One was a manager with blonish brown hair and the other was a short girl with braids. These 2 phenomenal young ladies deserve a raise!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Devotion